Coughlin KIA

Great service! I have purchased and had my vehicles serviced with this dealership. They provide excellent customer service. They explain any recalls, all service req I have purchased and had my vehicles serviced with this dealership. They provide excellent customer service. They explain any recalls, all service requests and what has been done or needs to be addressed. If there are any concerns or questions they answer them quickly! In addition, they ask for feedback on how they are doing and contact you for further review if necessary. The ease of setting an appointment to drop off and pick up. Great service department to work with. More

Recall Repair Thank you, you all did an awesome job on the recall repair. On time getting me in the shop and out of the shop!! I appreciate the service department b Thank you, you all did an awesome job on the recall repair. On time getting me in the shop and out of the shop!! I appreciate the service department being sensitive of my time too! More

Love my 2016 Kia Soul I recently purchased my new 2016 KIA Soul from Coughlin KIA in Newark, Ohio, and it is so fun to drive and great on fuel. I recently purchased my new 2016 KIA Soul from Coughlin KIA in Newark, Ohio, and it is so fun to drive and great on fuel. More

VERY PROFESSIONAL & EXCELLENT CUSTOMER SERVICE! I have been purchasing my cars and leases from Jim Miller for the last 40 years...he has always been responsive to my needs and played none of the typ I have been purchasing my cars and leases from Jim Miller for the last 40 years...he has always been responsive to my needs and played none of the typical sales gimmicks you find with most car dealerships. When I am ready to trade cars, I call Jim; I tell him what I am interested in, he listens...then makes it happen. I have also sent many of my friends and colleagues to him; and, they have received the same professional treatment and become his regular repeat customer. If a service or warranty issues arises and I question whether I'm being treated professionally by the relevant personnel, I call Jim and he handles it by cutting through the red tape and reduces any inconvenience that the issue causes me. THANKS JIM, once again you have made this experience of purchasing a car WONDERFUL and EXCITING! Rest assured, I will be back when I need a vehicle. Dr. DEM More

Very disappointed in service. This is our second KIA and we were anticipating purchasing another in the not too distant future. We recently tried to replace the tires on my 2008 K This is our second KIA and we were anticipating purchasing another in the not too distant future. We recently tried to replace the tires on my 2008 Kia Sorento at a tire franchise, and discovered that the "wheel lock" tool had never been replaced the last time we replaced the tires. Husband called Coughlin who will replace the tires but will not sell or otherwise make available the wheel lock tool. This is a SAFETY issue - what happens when there is a flat and we can't remove the tire?? Very disappointed. More

perfect I walked in on Friday night at 5:55 pm and they closed at 6pm. Jim was wonderful and sstayed late with us and 2 other customers and made the sales. I walked in on Friday night at 5:55 pm and they closed at 6pm. Jim was wonderful and sstayed late with us and 2 other customers and made the sales. The Kia I have wanted since the soul came out was on the lot and it was everything that I wanted......thank you More

Thanks Jim Miller Thanks so much for helping us with our Soul. Other than having to wait for awhile because you were busy the process was painless and fast. This has Thanks so much for helping us with our Soul. Other than having to wait for awhile because you were busy the process was painless and fast. This has been the best car buying experience I have ever been through. Thanks again. Harriet and Harley Knipp More

Awesome! Jim was super down to earth and didn't make me feel rushed at all. This was my first time ever buying a car and I didn't feel pressured or rushed at a Jim was super down to earth and didn't make me feel rushed at all. This was my first time ever buying a car and I didn't feel pressured or rushed at all. He took his time and listened to everything I wanted when it came to a vehicle. I could tell he cared about me as a person and wasn't just focused on a sale. He answer the millions of questions I had to make sure I understood everything fully. We worked together and got me exactly what I wanted within the price I wanted to pay per month. I walked away the same day with a 2016 Kia Sorento. More

Very poor parts service First call took over 3 minutes for parts service to answer the phone. When I asked about my part they needed the vin number to look up the part so I h First call took over 3 minutes for parts service to answer the phone. When I asked about my part they needed the vin number to look up the part so I had to hang up to get the vin number. I then called back and was sent to their Chey parts department that gentleman then had to transfer me to the Kia parts department. Well I give the same gentleman the vin number and after 5 minutes he said that he was not able to find the part and that the person was out to lunch that knew more about finding the part. I then got on the Internet and found the part and number that I needed took about 3 minutes. So called back to see if i could Oder the part and was put on hold for over 10 minutes this time no one ever answered the phone. I just want to say THANKS for the great service. OH by the way I order it off the internet . Thanks again!!!!! More

great learning experience all around OMG, Jim Miller you are the best, no pressure, no hassle, just down to earth dealing. Almost like sitting chatting with my neighbor,,,, I was so sca OMG, Jim Miller you are the best, no pressure, no hassle, just down to earth dealing. Almost like sitting chatting with my neighbor,,,, I was so scared when I walked in there, and you really helped me thru buying the nicest car I have ever owned. Thank you,...kudos to Donny Bowers for being so nice and informative. It made my day to shop at Couglin Kia. More