Received a call this morning about my angry email yesterday regarding my elderly father, who waited for 3 hours in the reception area with no results. The owner was very concerned, very apologetic, and assured me that he had seen my father, and spoken to him, showing concern. He explained the problems with the GM recall parts, and did say that his service department needs to make sure they are recording the status of customer's cars correctly. The owner has offered to send a service tech to pick up my dad's car when the part arrives, take it in, and bring it back when they are done. This is showing a real understanding of the care one must take with elderly customers, in communication and in physical presence in the dealership. I take it back. I was angry yesterday and today I am assured. Thank you Country for showing such immediate attention to this matter, and relieving my mind about my dad's presence in your faciity.