Country Club Nissan

Took nissan rogue in for oil change and a tire rotation in this dealerships service dept. Appointment was for 10AM. I arrived at 9:40 and after checking in I sat in waiting room until 10:40. My vehicle was in this dealerships service dept. Appointment was for 10AM. I arrived at 9:40 and after checking in I sat in waiting room until 10:40. My vehicle was still sitting where I parked it. If I wanted an 11 oclock I would have made one. Terrible customer service. STAY AWAY. More

Extremely Bad Service Department Issues experienced with the Service Department: 1. Inadequately trained staff. In my dealings with their staff, it is clear that the Service Staff ar Issues experienced with the Service Department: 1. Inadequately trained staff. In my dealings with their staff, it is clear that the Service Staff are not trained and don’t really know what they are doing or how to use their ticketing system. Often when I ask to have something done it isn’t, or if I ask not to have something done it is. 2. The Service Department does not have a customer focused model. Often times, the customer is blamed for issues when the Service Department makes a mistake. When talking with the Service Manager George in order to address some of these issues and to assure that the proper work gets done, he often has blamed me in the past for these issues. Most recently was today where I called to make sure that the rep on Thursday removed some work that I requested from an appointment, George initially responded “I have great service staff and I'm not playing games”, only to find out that his rep did NOT remove the requested service. Having a customer calling the Service Department and asking “What service is scheduled on my car” is not an unreasonable question, especially if the department has on multiple occasions violated that customers trust. 3. Extremely bad communication. This centers around speakers that the Service Department said that they would replace over 2 years ago. A couple months ago George had questions as to if they were still covered under warranty because of the time that has expired and said that he would contact me when he had an answer. I got no follow up call. On Thursday I called the Service Department to reschedule and to find out if the speakers were still covered, and I had to ask about the warranty for the speakers multiple times in order to get an answer. Now this is just speculation at this point, but I'm getting data to start backing it up. It seems like their Service Department has a dishonest practice of not aligning tires properly or doing other things that will get you into Service more frequently. I started to take my car to the Honda dealership next door for non-warranty work and they did an amazing job and I noticed a very big difference in the performance of my car. More