Country Hyundai Genesis

Started out great; downhill from there Below is the second email that I wrote to Carla (Owner of the Dealership); the first was at the end of August, 2019 10/4/19 I wrote to you a coupl Below is the second email that I wrote to Carla (Owner of the Dealership); the first was at the end of August, 2019 10/4/19 I wrote to you a couple of months ago and haven't heard back. I have been in touch with Amber who said that she forwarded my initial email to you. I purchased a certified pre-owned 2019 Hyundai Santa Fe from your dealership and picked it up on Friday 8/16/19. I was not happy that I was only given 1 key. It is not just a key as you know, but a key fob and they are expensive. I have been inquiring about getting 1 ever since and I have hit a wall. I was told that the managers said to tell me to reach out to Scott (salesman) which I did and he said he was working on it. Amber has been working tirelessly on my behalf since 8/16/19. She has been AMAZING!!! She met me in Agawam with my license when I inadvertently left it in the car after my test drive; I received no mats for the car and she worked diligently in finding me some and again brought them to me. She is outstanding at her job but she is now at a standstill because she is not receiving any support from management about the key. How is she supposed to make sure that people have an exceptional experience if she herself is being stonewalled? I was also frustrated and at a loss to see that the vehicle didn't have a full tank of gas and was not detailed properly at all; there were stains on the seat and on the door and the windows were filthy. They took care of the stains the best they could while I waited. On top of that, the car had yet to be inspected even though we had made the appointment to pick it up on 8/16/19 at 9:00 on the 8th of August. Plenty of time in my opinion to do what is needed. I also had no wiper fluid and the coolant was low. I am hoping that you can help me. Thank you for your time and I look forward to hearing from you. Tracy I also left my phone number. Today is 10/25/19 and I still have not heard a word. Very disappointed. with the exception of the salesman who offered to give me $50.00 towards the key and Amber who was and continues to try and help me. More

Wonderful Experience! I recently picked up my new Hyundai Elantra from Country Hyundai in Northampton. Although I am acquainted with the owner, she turned over the details I recently picked up my new Hyundai Elantra from Country Hyundai in Northampton. Although I am acquainted with the owner, she turned over the details of my requirements for the car to her sales agent Scott Peters. Then I was directed to the business manager Chris Schultz. The final delivery of the car was performed by Amber Brainerd. I am sure I could never express how pleased I am with all three of these people. They were most pleasant and very patient as I had a glitch with my credit. (I had to freeze it a few years ago due to a very bad hacking.) I STRONGLY RECOMMEND THIS DEALERSHIP! More

found the car that fits me Dealership was helpful by showing vehicles that were easy for me to get in and out of, as I have mobility issues. Comfort , visbility, and accessorie Dealership was helpful by showing vehicles that were easy for me to get in and out of, as I have mobility issues. Comfort , visbility, and accessories are excellent. More

Scott and amber were very good in helping me find my new car I brought a 2017 Hyundai Santa fe very happy with my car and very pleased with the help I got from Amber and scott I will retrun when I need a new c I brought a 2017 Hyundai Santa fe very happy with my car and very pleased with the help I got from Amber and scott I will retrun when I need a new car More

Amazing Experience as Always! Thanks to Kathleen Gallo, Christopher Schultz, and Amber Brainerd, I have landed in my dream car! I had recently been in an accident that totalled my Thanks to Kathleen Gallo, Christopher Schultz, and Amber Brainerd, I have landed in my dream car! I had recently been in an accident that totalled my vehicle, and I immediately went right to Country Hyundai, where I have purchased my previous vehicles. As usual, I was treated like family, and made comfortable throughout the entire process. I will always come back to Country Hyundai for their amazing loyalty to their customers! Thank you again! More

Great committment by Rodd and Amber Rodd and Amber were very committed to helping us in our goal of buying a new car within our budget. When we had a few glitches in the process, Amber q Rodd and Amber were very committed to helping us in our goal of buying a new car within our budget. When we had a few glitches in the process, Amber quickly rectified our concerns. Rodd and Amber were both very welcoming and did everything they could to make this a happy experience for us. We were so pleased with the high standard of customer service at this dealership! More

Wonderful service by Bill. Showed us the car & how it was rated. Took a test drive & explained the options in the car. Amber was great as well when we went to pick up the Kona. She made sure I was was rated. Took a test drive & explained the options in the car. Amber was great as well when we went to pick up the Kona. She made sure I was “ok” driving away & again asked if I had any further questions. Hope they are both there when I return again. Tx much!! More

Accommodating Arron and Amber were very knowledgeable and patient with any questions we had about the vehicle we leased. They were sincere in offering good service Arron and Amber were very knowledgeable and patient with any questions we had about the vehicle we leased. They were sincere in offering good service and truly wanted us to feel comfortable. More

Deceptive sales and way overpriced. I purchased a new Hyundia Tuscon from them. I was never told it was a Demo with 6400 plus miles on it. I thought it had 64 miles, my big mistake. I I purchased a new Hyundia Tuscon from them. I was never told it was a Demo with 6400 plus miles on it. I thought it had 64 miles, my big mistake. I was charge for a brand new car not for a used car. I never would believe a sales person would not disclose that fact to a perspective buyer. I paid way to much...my error. I called to discussed this with management, I was told they would get back to me with and answer to my question (Why was I charged for a brand new car?)...still waiting. BUYER BEWARE AT COUNTRY HYUNDIA. More

Great at answering questions! Researching larger vehicles and came across the Hyundai Palisade. Got in touch with Scott Peters at Country Hyundai and he was able to answer all of Researching larger vehicles and came across the Hyundai Palisade. Got in touch with Scott Peters at Country Hyundai and he was able to answer all of my questions. While I am not ready to purchase just yet, I hope to soon and will work with Scott when I do! More