Back

Country Hyundai Genesis - Service Center

Northampton, MA

3.7
118 Reviews

118 Reviews of Country Hyundai Genesis - Service Center

Sort by
May 29, 2015

service review May 2015 Went in for some safety recalls and a 74,000 mile check up also had rear brakes replaced. It seem like in no time at all the work was completed and I More

by lgcote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 26, 2015 -

Country Hyundai Genesis responded

Thank you for your feedback!!

October 31, 2014

First oil change I brought my 2014 Hyundai Elantra in for it's first oil change. Everyone was very friendly and helpful. I didn't have to wait for my car to be taken i More

by maryas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 01, 2014 -

Country Hyundai Genesis responded

Thank you for the awesome feedback! We are glad to hear you had a great experience and look forward to seeing you back for your next service!

October 29, 2014

Friendly Staff, Great Service and Comfortable waiting area I recently had an oil change at Country Hyundai, and arrived 15 minutes prior to my appointment. I expected to wait until my appointment time, howeve More

by dirldirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 29, 2014 -

Country Hyundai Genesis responded

Thank You so much for the kind words & thoughts! We are very pleased to hear you had such a welcoming experience here at Country Hyundai! We hope to see you back here in the future!

September 07, 2014

Very good experience I just had an oil change at the dealership and was very pleased. The waiting area was clean,had comfy seating,the TV large,free wifi and snacks. The More

by Colleen545
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Sep 08, 2014 -

Country Hyundai Genesis responded

Thank You for your feedback! We are very excited about our new facility. We are very pleased to hear you had such a great experience here and we hope you will continue to service here with us.

August 17, 2014

Sorry for being Late on this review but here it is. I have been involved in a Motorcycle accident and it took me awhile to catch up on my emails. But my last visit for service on my 2010 Elantra I fel More

by lgcote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2014 -

Country Hyundai Genesis responded

I am very sorry to hear about your accident, we hope you are recovery well & give you our prayers! However, we are glad to hear you had a truly exceptional experience during your recent visit here at Country Hyundai. We hope to see you back to visit our service department.

June 12, 2014

Great experience. I had a great experience even though I showed up one hour late. My appointment was for 10 AM and I thought my appointment was for 11 AM. They still to More

by Beatriz50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 12, 2014 -

Country Hyundai Genesis responded

I am so glad we were able to give you such a great experience during your service visit. The feedback is awesome and we look forward to seeing you at your next service visit.

May 24, 2014

Airbag Recall Notice Received e-mail at 9:30 am on 23 MAY 2014 from Country Hyundai regarding recall on airbag module mounting bolt toque. Called after receiving e-mail an More

by bigbluehd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
May 24, 2014 -

Country Hyundai Genesis responded

I'm glad to hear that Tom was able to assist you with your recall. The feedback is awesome! Your experience is how we like to do business, especially being a family owned business. We appreciate you allowing us to earn your business. We hope to see you back for your next service!

April 03, 2014

Routine Oil Change and Tire Fix While I am happy with Patrick Hamel's performance, I was not happy to go in for a routine oil change and tire fix and leave paying over $500 for a rep More

by cinamonb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hamel
Apr 12, 2014 -

Country Hyundai Genesis responded

We apologize for any inconveniences you were caused. We are here to address all of your concerns. We value customer service and would like the chance to rectify your situation. Please provide us with your contact information, so we can look further into this for you. At Country Hyundai, it is our priority to exceed our customer's expectations and to solve any inconvenience as soon as possible.

March 07, 2014

After hitting a pothole and getting a flat with all the headaches associated with not having a spare I had ordered a "donut" spare and it was installed promptly yesterday after being order by Eddy Perkins. More

by BlackandTan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Apr 08, 2014 -

Country Hyundai Genesis responded

I am so glad you were able to get your vehicle fixed in a timely manner. Thank Yu for your feedback!

February 28, 2014

friendly, fast service. nice waiting room with free coffee and snacks. competitive rates. convenient hours. good location close to other businesses. good explanations of services provided More

by joarkttjme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
folks in the service dept
Mar 01, 2014 -

Country Hyundai Genesis responded

Thank you for taking the time to provide us with your feedback!

...
11