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Country Hyundai Genesis - Service Center

Northampton, MA

3.9
116 Reviews

116 Reviews of Country Hyundai Genesis - Service Center

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January 26, 2021

I have had pleasant experiences with everyone on staff in all departments. There is an air of friendliness and professionalism throughout this organization and a family feel that I appreciate. More

by Crafsic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Carmenatty, Joe Tomaino
January 26, 2021

Customer service is friendly, the waiting area is clean and felt safe, and the work gets done quickly. I had a car wash requested as part of my service, but it looked like someone just sprayed the top of t More

by SCOTTBRAIDMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember the names of the guy at the desk or the women on the phone. This was Saturday, Jan 16 in the afternoon.
January 25, 2021

Natalie is awesome! Very personable and efficient. I appreciate her superb service. In the sales department I was mislead when they said they would not hard hit my credit. Guess what? They did!... More

by PAULALEADSTHEWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie
January 25, 2021

Everyone is so kind at this Hyundai. I was greeted when I entered, the staff was thorough and clear with what was going to happen during the appointment, and I was getting updates on my car throughout the da More

by AMBERSB25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany
Jan 26, 2021 -

Country Hyundai Genesis responded

Thanks a bunch for your kind words, Ambersb25. It's reviews like this that make us at Country Hyundai excited to come into work every day.

January 25, 2021

Quick service, friendly staff, good price. Not too happy with having to type an answer in this survey, especially having to add this to hit the 25 word minimum. Makes it much less likely I will fill it out More

by grehorka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
January 25, 2021

It is always a pleasure to do business with them. They always are friendly and work hard. The car always looks in great shapes. I highly recommend them. More

by Ambarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Peters
Jan 26, 2021 -

Country Hyundai Genesis responded

Thank you for your kind comments about our staff here at Country Hyundai. We truly are committed to ensuring the satisfaction of our customers and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day.

January 25, 2021

Customer service was great! From booking the appointment to my arrival and picking up my car, everyone was super nice and helpful from beginning to end. More

by Jennifer M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen and Caitlynn
January 25, 2021

I had a very pleasant experience. Everyone was very accommodating and the service was done in a timely fashion. The waiting area was clean and comfortable as well. I came in for service on a recall-abs More

by JROULE44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittney Johnson-Andrew Hall-tech
January 25, 2021

I just bought a new vehicle (another so/so experience here) and came in for mud flap installation. I was nice as pie (as usual) but was greeted with a rude attendant who had unnecessary attitude through More

by mattroy31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no idea who was in service
July 23, 2019

Great service, always 60,000 check-up went smoothly, more than I expected, but problems found and fixed. Thank you Jared Mahoney for all your help. Kathy Parker. More

by Kathy Parker 66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Mahoney
Jul 29, 2019 -

Country Hyundai Genesis responded

Thank you for providing this fantastic feedback, Kathy! We're pleased to hear that your 60,000 mile service went well and that your Service Consultant, Jared, was helpful throughout. Thank you for choosing Country Hyundai for all of your service needs!

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