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Country Hyundai Genesis - Service Center
Northampton, MA
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Country Hyundai Genesis - Service Center
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January 25, 2021
I just bought a new vehicle (another so/so experience here) and came in for mud flap installation. I was nice as pie (as usual) but was greeted with a rude attendant who had unnecessary attitude through here) and came in for mud flap installation. I was nice as pie (as usual) but was greeted with a rude attendant who had unnecessary attitude through our entire interaction. On top of that, the dealership refuses to acknowledge that my oil service interval for my car is 6000 miles and will only change my oil at 7500 miles +/- 1000. Nope, I will be listening to Hyundai's owners manual and changing mine at 5000-6000 at another dealership. I will not be back here. More
by mattroy31
Verified CustomerEmployees Worked With
no idea who was in service
Helpful July 23, 2019
Great service, always 60,000 check-up went smoothly, more than I expected, but problems found and fixed. Thank you Jared Mahoney for all your help. Kathy Parker. 60,000 check-up went smoothly, more than I expected, but problems found and fixed. Thank you Jared Mahoney for all your help. Kathy Parker. More
by Kathy Parker 66
Employees Worked With
Jared Mahoney
June 22, 2019
Pleasant Very efficient, pleasant staff. Clean surroundings. No pressure to do extra "repair/maintenance" work to my vehicle. Love the counter area with plug Very efficient, pleasant staff. Clean surroundings. No pressure to do extra "repair/maintenance" work to my vehicle. Love the counter area with plugs so you can stay connected while you wait. More
by Lynda
Employees Worked With
Jared Mahoney
June 18, 2019
drive in service In for a oil change and tire rotation, I was a drive in ans had no appointment. Easy check in, friendly staff and nice waiting area while service was In for a oil change and tire rotation, I was a drive in ans had no appointment. Easy check in, friendly staff and nice waiting area while service was preformed. Took exactly as long as promised and car was washed and had a quick vacuum. All good... More
by Dooboo
Employees Worked With
do not remember name
June 09, 2019
Great service, very professional , done in a very reasonable time and I wasn't expecting to be washed, so that was nice! Michael was super friendly and helpful. , done in a very reasonable time and I wasn't expecting to be washed, so that was nice! Michael was super friendly and helpful. More
by HyunMarie
Employees Worked With
Michael Allende
June 06, 2019
Excellent service New to Massachusetts Country Hyundai took care of my lease vehicle right away. 💕 glad I found a new dealership to take care of my suv. Thanks New to Massachusetts Country Hyundai took care of my lease vehicle right away. 💕 glad I found a new dealership to take care of my suv. Thanks all More
by Shawniee79
Employees Worked With
Michael Allende
May 28, 2019
Glad I made the switch After an unsatisfactory phone interaction and realization that GR Hyundai didn't actually have rides to work for for people but once a day and only fo After an unsatisfactory phone interaction and realization that GR Hyundai didn't actually have rides to work for for people but once a day and only for a certain number of people *(if you need to be there by eight) I decided maybe it was time to try a different place... Glad I did! The interaction on the phone and the timeliness of the work done and then to see a happy familiar face in Patrick was great! Thank you! More
by Pam1
Employees Worked With
Patrick
May 25, 2019
Top service First service appointment since the purchase of my 2019 Santa Fe..... was impressed with Derrick, the manager of the service dept, and his associate. First service appointment since the purchase of my 2019 Santa Fe..... was impressed with Derrick, the manager of the service dept, and his associate...... they were very professional and efficient! So far love doing business with this branch in Northampton MA! More
by Ron
Employees Worked With
Only remember Derrick name
May 20, 2019
Excellant Service Took my 2018 Hyundai Elantra GT in for the 3750 mile service. They went through the whole car checking to make sure everything was ok. They really tak Took my 2018 Hyundai Elantra GT in for the 3750 mile service. They went through the whole car checking to make sure everything was ok. They really take great care of both the car and the customers. This is the only place I will take my car for service. More
by Kenk
Employees Worked With
MICHAEL ALLENDE, Sara Sabourin
May 11, 2019
Visit I went in to have a tire fixed and it was fast and didn’t cost me anything being covered by warranty. Desk staff were very friendly and informative I went in to have a tire fixed and it was fast and didn’t cost me anything being covered by warranty. Desk staff were very friendly and informative More
by Lisa167
Employees Worked With
Amber Brainerd
