My experience with County Line was poor from the start. We purchased a brand new car from them during a Gas Card promotion with Suzuki. It was the last week of the promotion but Chad, the salesman, assured us the paperwork would be in on time for the gas card (which was up to $500!). Months passed and sure enough we never got a gas card. When we inquired about this Chad was no longer with the dealer and we were told they would look into it. No one ever got back to us so we inquired again... same run around... finally, months later, we were told nothing was ever submitted. Fine. I'm over it.
Fast forward a bit to when it comes time to deal with the horrific service department. I bring the car in for an alignment because it's pulling left (this is a one year old car at this time) and an oil change (complimentary because we were dumb enough to buy the extended warranty). I am told I need two new front tires and the alignment. I seriously doubted this, but I am no mechanic so agreed to it. We asked to have the old tires so we can use them in case of a flat. When we went to pick up the car they CHARGED ME FOR MY FREE OIL CHANGE and wouldn't take it off the bill, told me I needed to call in the morning for the refund, and the tires were no where to be found. So someone from sales went looking for the tires and comes back with tires as smooth as a baby's bottom... so bald! No chance in hell a one year old car had tires with that much wear, and further, I would have seen that, I do look at my vehicle!!!!
$475 dollars later and one of the new tires is leaking air. So I call and am told "the afternoon is open, can you come today." I said sure, I'd come on my lunch hour, whatever time worked for them I'd take my lunch. The woman told me she'd put me in for 2:00. I get there at 2 and Carmen, or whatever his name is behind the counter in service is there. I say "Hi, I have an appointment for 2" and give him my name. He looks at me and says "We're busy, we can't see it now, people have emergencies." I said "I called and made an appointment, I am on my lunch hour." They finally agree to see the car the service manager tries to blame me for the leak. There is no puncture, no nail etc. They finally admit it's the sensor and order a new one. I come in to get the sensor changed and 2 days later an alert pops up on my dash "Service TPMS" - I looked it up in the manual and it means service the tire pressure monitoring system. So we check the pressure of the tire to make sure it's not leaking. No, it's not leaking, but the mechanic inflated it up to 45 PSI! The tire max is 35.
So we call and tell them the issue. The jerk in the service department says " we can't help you if you took it somewhere else." We didn't. We said "We didn't why do you say that" he said "Well how else do you know what the alert means?" Uhhhhh we looked in the manual, DUH! So we make an appointment to bring it in.
We bring it in, they take the car in, and then come out and say "this happened because the battery went dead and the computer is not connecting to the sensor." My husband explained that the battery has not gone dead at all, that this alert came on when we were driving the car on the highway. The service manager said "I find that hard to believe." Can you believe that!?! Is this how you treat customers? So he says it's fixed and we take the car home... we don't even get home (about a 5 mile drive) and the alert comes on AGAIN! So we call...
We bring it back, they check it, they say "It's the other tire, whoever put that on did it." So we reminded him that THEY PUT THE NEW TIRES ON so they did it!!!!!!!!! So they "fixed it" which included a test drive where the mechanic peeled out of the parking lot in MY CAR. Unreal.
So now it's supposedly fixed, but I doubt it. We'll see how long it lasts.
I am sick of the condescending attitude the service department gives me on each visit. I admit, I've lost my temper and been rude, but AFTER taking the abuse from them. They have horrific customer service, can't even put tires on correctly, always try to blame the customer, make appointments but then don't keep them etc. I won't be going back, not unless this issue with the tire is not fixed properly. They will make this issue right, I will fight for that, but they will never see a single penny from me again. They can keep their free oil changes, I'd rather pay someone who has some respect and knowledge about cars than bring it there for free only to be abused.
So from the start, with the lie about the gas card, to the end, with the rude, mean horrible service in the service department, I can say that this dealership is horrible. STAY AWAY! Be aware. I love my car, but I will never deal with them again. They are liars, cheats and rude to boot.