Courtesy Cadillac

Car Lover Bryce at Courtesy Cadillac is really wonderful! My mom bought a car on a Monday with Bryce and my hubby and I went back on that Thursday to buy a car Bryce at Courtesy Cadillac is really wonderful! My mom bought a car on a Monday with Bryce and my hubby and I went back on that Thursday to buy a car from him. The bBEST part is that we weren’t EVEN looking for a new car!! That’s how good he is. Honest! Seriously....green light. 😉 More

Warranty work Staff and mechanics do great job on warranty work. However, took 3 tries to get the correct PSI nitrogen in my tires. This is a bit irritating. Staff and mechanics do great job on warranty work. However, took 3 tries to get the correct PSI nitrogen in my tires. This is a bit irritating. More

Took awhile but was well worth it Bought a new car, pleased with deal and customer service during purchase! Traded my car in, rcvd fair price. Would recommend the dealership if you are Bought a new car, pleased with deal and customer service during purchase! Traded my car in, rcvd fair price. Would recommend the dealership if you are looking for the right deal. More

Service department is second to none. My car was towed to the dealership with no appointment. Their loaner cars were all taken. They started working on my car immediately. Tigre kept me in My car was towed to the dealership with no appointment. Their loaner cars were all taken. They started working on my car immediately. Tigre kept me informed of the progress , brought me an estimate of repairs and had me on my way in 4 hours. Thanks again to the whole service team at Courtesy Cadillac. They are second to none. More

New car purchase David Whitehorn was great to work with. He was very pro active in keeping me informed as to status of car which had to be obtained from Paducah David Whitehorn was great to work with. He was very pro active in keeping me informed as to status of car which had to be obtained from Paducah More

We had a good salesman We have bought many cars from this site. We weren't sure of Courtesy Cadillac when they first bought it from Swope Cadillac, but they really concentr We have bought many cars from this site. We weren't sure of Courtesy Cadillac when they first bought it from Swope Cadillac, but they really concentrate on customer comfort and satisfaction. Our salesman was quite knowledgeable on the XT5 and spent a lot of time helping us. More

AWESOME MR BIAS TILFORD, PERFORMS AND DISPLAY EXCELLENT CUSTOMER SERVICE, GOES WAY BEYOND THE CALL OF DUTY, TO MAKE YOU A SATISFIED CUSTOMER!!! AND THAT I MR BIAS TILFORD, PERFORMS AND DISPLAY EXCELLENT CUSTOMER SERVICE, GOES WAY BEYOND THE CALL OF DUTY, TO MAKE YOU A SATISFIED CUSTOMER!!! AND THAT I WAS, I WOULD AND WILL RECOMMEND MR BIAS TILFORD TO ANYONE THAT IS LOOKING FOR NEW OR USED CAR. More

Love My new ATS! Sales team was wonderful. Accommodated all of my needs. Service team is bright and cheerful. Parts department has a vast knowledge of all things GM! Sales team was wonderful. Accommodated all of my needs. Service team is bright and cheerful. Parts department has a vast knowledge of all things GM! More

Wonderful experience We spent most of the day at another dealership that promised a no haggle easy car buying experience (you know the ones) only to walk away upset with t We spent most of the day at another dealership that promised a no haggle easy car buying experience (you know the ones) only to walk away upset with the way we were treated and the time we wasted. I called ahead of time to Courtesy Cadillac and told them exactly what we wanted and that we were low on patience and time. We were greeted at the door by the manager and the salesperson I had spoke with on the phone. The cars we were interested in were ready to drive and the finance manager was quick to jump in and get the process going. They were very professional and continued apologizing for how we had been treated by the other dealer. I could tell they truly cared and wanted to make the process as quick and painless as possible. I believe they are under new ownership and I can't think of a single negative thing to say about everyone that we worked with through the process. We almost drove an hour home after our bad experience but instead called Courtesy and we are glad we did. We bought a great car for a fair price. We got a reasonable amount for our trade and we were happy with our financing options. This is the way car buying should be. More

Do NOT go here I took my car there on Friday. Service writer told me part was coming from Cincinnati, OH. Mechanic told me he didnt work on Saturday and the servic I took my car there on Friday. Service writer told me part was coming from Cincinnati, OH. Mechanic told me he didnt work on Saturday and the service dept is open on Saturdays so my car wont be fixed & is held up til Monday. Im like ok, but Brown Brothers Cadillac said they could do the job on Monday. Parts clerk said part was then coming from St. LOUIS on Monday morning. I called back to check on status and parts mgr told me its coming from Charlotte, NC. I was just called by parts mgr after 4:30p.m. & told part isnt due for delivery til tomm by 430pm...part was originally suppose to be overnight and the on Saturday. No one seems to know what to do, who to talk to and NO COMMITMENT TO THE CUSTOMER. THEIR WORD, QUALITY and TRUSTWORTHINESS is ending up to be not worth bringing ANY vehicle here EVER. I could have taken my car to Brown Brothers Cadillac and had it serviced by now. Do you think this is the way a customer should be treated???? More