Courtesy Chevrolet Center

The service was prompt and done on time. Katrina took the extra step of calling when the car was ready, and made sure a Lyft was sent to pick me up. extra step of calling when the car was ready, and made sure a Lyft was sent to pick me up. More

I was not very satisfied with my experience at Courtesy Chevrolet Service. I had purchased my vehicle 10 years ago at Courtesy Chevrolet and my overall appraisal of the service I received was average and n Chevrolet Service. I had purchased my vehicle 10 years ago at Courtesy Chevrolet and my overall appraisal of the service I received was average and not great. I expected more from a dealer where I bought my vehicle however I feel like I was treated like a second class customer. Given the wait times and lack of priority I will consider taking my vehicle somewhere else other than Courtesy Chevrolet. Negatives: 1.) I had a service appointment for my car's overheating issues and my car was not diagnosed until 2 days later to have a faulty water pump. I could have been driving my vehicle during this time and dropped it off when the service team was actually ready. 2.) I had to drive out of town 3 days after my appointment and I communicated this to my service advisor and there was no special accommodations made to ensure that my car was diagnosed, serviced, and returned prior to my road trip. I had to make other accommodations out of pocket. 3.) I had requested a loaner vehicle and none was provided. Considering that the car was not ready in 1 day and that I had to drive out of town I would expect a loaner vehicle was a reasonable request. 4.) When I went to pick up my vehicle I had texted my service Advisor in the morning around opening to order a Lyft. I then had to call twice until I finally was able to get in contact with my service advisor to order a Lyft. 5.) When I was at the dealer to pick up my vehicle it took almost 20 minutes until I was helped and it took about 25 minutes for my vehicle to be driven from the back parking lot to the front for pickup. Overall the experience to pick up my vehicle took about an hour. Positives: 1. ) Rafael Ramirez had a good attitude but unfortunately he was not able to deliver an above average level of service. It seemed like a lot was out of his control and he did not also express a sense of urgency. 2.) The faulty water pump was replaced at no charge since it was covered under GM warranty since it was installed by a GM certified dealership 9 months ago in Los Angeles. 3.) I was happy with the courtesy Lyft vehicle that dropped me off at work and picked me up at my home. More

Best dealership in town. Service Dept is top notch. Katrina is the best service advisor. No complaints. Will only have my truck serviced at Courtesy. Katrina is the best service advisor. No complaints. Will only have my truck serviced at Courtesy. More

Katrian was able to get me in and out in a timely manor. Brought my car in for the final recall firmware flash. She also checked various other items around the car, and made suggestions for future repair/re Brought my car in for the final recall firmware flash. She also checked various other items around the car, and made suggestions for future repair/replacements. More

Took truck in for possible oil leak and it was covered under warranty. Great service. under warranty. Great service. More

My husband said the service advisor was just plain rude. More

They were very effficient and provided me with all the necessary details necessary details More

The manager and salesman were true to their word and what they promised over the phone. First car dealership that’s honest and delivered what we were promised for an amazing price. I love my new car- Than they promised over the phone. First car dealership that’s honest and delivered what we were promised for an amazing price. I love my new car- Thank you Ernie and Kris! More

The Best Experience my wife and I ever had purchasing a vehicle from any dealership. The General Manager Justin, The Salesman Georgi and the Finance Manager Fernando all made this a great experience and tr vehicle from any dealership. The General Manager Justin, The Salesman Georgi and the Finance Manager Fernando all made this a great experience and treated us like FAMILY! More

I'd like to say how refreshing it was to interact with a group of professional folks from the sales to the finance team and never feel pressured to make a decision before I was ready to do so! Even the afte group of professional folks from the sales to the finance team and never feel pressured to make a decision before I was ready to do so! Even the after sale care and follow up made you feel like your business mattered! Highly recommend! More