Courtesy Chevrolet Center

Incompetent Dealership So I bought my 2018 Chevrolet Equinox at the Mission Valley Courtesy Chevrolet in San Diego on April 28, 2019. I was an easy sale, and went thru all So I bought my 2018 Chevrolet Equinox at the Mission Valley Courtesy Chevrolet in San Diego on April 28, 2019. I was an easy sale, and went thru all of the paperwork quickly. I only had ONE request, and that was that I get a 2nd set of keys for the car as they only had one. The car only had 2000 miles on it, so they said they knew who 'had the car' previously and would get that 2nd set to me. If they could NOT find the keys, they were to order me a new one and get it programmed. So weeks go by and I ask if they had found the original 2nd set of keys. They finally track down the keys, and I go to the dealership to pick them up on June 7th. I pick up the envelope, get home and see that it's a key for a different car entirely - and clearly NOT my Key. I wrote to Ken Simmons who processed my paperwork and told him that it was incorrect and that I'd be happy to stop by the following week to parts/service so I could get a new one programmed. Afterall, this was a 2018 Equinox Key - how hard are these to come by? On June 7, 2019 - Ken Simmons wrote - " I am getting the process of ordering you a new key from the service department started. If you showed up on Monday, no one would know anything about it in service. So I will have someone from service department call you to set an appointment so things run smoothly." --- Ok, great. I'm also informed that the salesman that sold me the car is no longer with them, so I was to keep in touch w/ Ken regarding this matter. I thought that this was interesting since our car salesman had told us that he'd been there for a LONG time - and that another salesman had been fired the week before for borrowing money and not paying people back (he implied stealing). Anyway, just a side note to paint the picture of high turnover. So now fast forward A MONTH. It's July 5th and I'm getting frustrated because this key that is apparently SUPER HARD TO GET is still not in my possession after MONTHS! I write another email, this time not so nice because it was a very small request that this big dealership can't handle apparently. I don't hear back from Ken - so I forward my email to the owner, Mark Gruwell. I don't hear back from either of them, but some young woman did call my cell around July 7th and left a message that she has ordered the key and would be taking care of it. Well, here we are now August flipping 6th, and NO PEEP. No Key, No Attempt. This is a dealership that made an easy sale and has NO INTENTION of even fulfilling the smallest of requests! Out of curiosity, I called a different Chevrolet dealership down highway 8 and ask 1.) How much is the key 2. ) How long does it take to get 3.) How much to program it - The Answers: 1.) $152 for they key 2.) it takes ONE DAY to get it in 3.) It's only $62 to program it. So, Courtesy Chevrolet in Mission Valley San Diego could have taken care of this simple request for less that $100 wholesale - yet they chose to ignore me and blow me off. So now I wonder, if I have a problem, would they take care of it? Is this part of the awesome Chevrolet guarantee that they brag about? Does corporate know these guys are giving horrible customer care and follow up - why would I want to buy Chevrolet again? I would STRONGLY urge anyone to steer clear and keep on driving past this Mission Valley Courtesy Chevrolet, because heaven forbid you need something for your new car - they will complete you blow you off, tell you it's a bigger deal than it is, and you're not going to get the very basic service that you should get as a paying customer More

Service Great quality service! Rafael was very communicative the entire time that my car was in the shop which I truly appreciated. I will definitely come bac Great quality service! Rafael was very communicative the entire time that my car was in the shop which I truly appreciated. I will definitely come back to this Chevrolet for my future service needs. More

Always great service Larry Cook has been our service writer for years. He is always straightforward and doesn't upsell. Everyone at the dealership is professional and co Larry Cook has been our service writer for years. He is always straightforward and doesn't upsell. Everyone at the dealership is professional and courteous. More

Best Chevy Service center After searching all over south San Diego, Courtesy Chevrolet is the best dealership/ service center I’ve found. I wouldn’t go anywhere else. Thanks After searching all over south San Diego, Courtesy Chevrolet is the best dealership/ service center I’ve found. I wouldn’t go anywhere else. Thanks More

Great service when I come in. Rafael is always helpful and returns my calls quickly. He is great at follow through and makes sure to do all he can. when I come in. Rafael is always helpful and returns my calls quickly. He is great at follow through and makes sure to do all he can. More

Joe was great and really helpful I came in to check out this car, and this car only. I was very straight forward about that. Joe was very nice and helpful. The review is really for hi I came in to check out this car, and this car only. I was very straight forward about that. Joe was very nice and helpful. The review is really for him more than anything! I really appreciated him. I went in research done, and knowing where I wanted to land price wise. I won’t say the entire situation was easy. I mean I’m a woman car shopping alone. The manager that day was a real grumbler. Not super friendly at all, almost huffy with me even. I could tell he was annoyed. Oh well. I understand they have a job to do, so all is well, I just wasn’t giving in. Everyone else was so nice. The other guys were insisting that I sit in the super fancy sports cars and try them, offered me water, and had great conversation while I waited for the paper work. The majority of the staff seems great. I LOVE my car, and am having so much fun with it. More

accident and tune up very bad communication. the issue keep changing. one day they call one day not. short on stuff, not happy at all they should be more update and kno very bad communication. the issue keep changing. one day they call one day not. short on stuff, not happy at all they should be more update and know whats the ALL issue and not go from 4k to 18k. More

Courtesy Continues to Shine I had a check engine light come on in my 2017 Impala. I called and made an appointment. They got me in quickly. While I was they they found another I had a check engine light come on in my 2017 Impala. I called and made an appointment. They got me in quickly. While I was they they found another item (alignment was off) that was a concern as they do a detailed inspection on all cars coming in. The adjusted the alignment resolved the engine light issue and everything is great. Larry took great care of me. More

Great service Service was great took 30min longer than expected but car is running better than before ! Katrina was very attentive to my needs and made sure I was Service was great took 30min longer than expected but car is running better than before ! Katrina was very attentive to my needs and made sure I was comfortable ! More

Wash job If the dealer is going to have your vehicle washed it should be done correctly. Not sprayed off and barely dried. I took mine to a real hands on car w If the dealer is going to have your vehicle washed it should be done correctly. Not sprayed off and barely dried. I took mine to a real hands on car wash and had it done again. More