Courtesy Chevrolet - Service Center

If you're ever stuck in the desert . . . I can't say enough about Angela Coburn, Jack Walker and Courtesy Chevrolet. My car broke down while I was driving from L.A. to Phoenix. After being I can't say enough about Angela Coburn, Jack Walker and Courtesy Chevrolet. My car broke down while I was driving from L.A. to Phoenix. After being towed 120 miles, I arrived at the dealership Friday night at 5:30 p.m. (after the technicians had finished their day). I suspected I had a terminal transmission problem. Before 10:00 a.m. Monday, Angela was on the phone to me describing the situation. (Whenever you hear the word "melt" used with regard to your transmission, you know it's not going to be good.) As this problem involved work done at a dealership in L.A., where the car was normally serviced, there were questions about whether this was warranty work, who was going to pay for it, etc. Jack spoke to his G.M. representative and to his counterpart at my dealership in L.A. By Monday at 11:30 a.m., Jack had resolved all the "who's going to do what" details. My car, with its brand new transmission, was ready for me to pick up Wednesday at 2:30 p.m. Angela and Jack did everything they could to help. They explained what was going on, who was talking to whom, what needed to be done, and how long it would take. They were honest and professional. I'm only sorry I don't live near Courtesy Chevrolet. If I did, this would be the dealership I would go to. Thanks, Angela and Jack, for a job well done! More

Service Great, fast and friendly service. I will be back to this location in the future. Ed was efficient, courteous and super fast with my service. Great, fast and friendly service. I will be back to this location in the future. Ed was efficient, courteous and super fast with my service. More

OUTSTANDING! The dealership and the service department is the best I have ever used. Tim Jackson is so helpful, friendly, and knowledgable in his field - always a The dealership and the service department is the best I have ever used. Tim Jackson is so helpful, friendly, and knowledgable in his field - always a pleasure to deal with them! More

Tim's Super Service Tim always meets me with the biggest smile and a handshake. Today he had the car on the rack early, kept me informed on what was happening and had m Tim always meets me with the biggest smile and a handshake. Today he had the car on the rack early, kept me informed on what was happening and had me out the door early and very satisfied. One Happy Customer! More

Stellar Customer Service I have been very disappointed with Courtesy Chevrolet's customer service in the past, but today, Mike Biggs completely transformed my opinion of this I have been very disappointed with Courtesy Chevrolet's customer service in the past, but today, Mike Biggs completely transformed my opinion of this dealership. He was friendly, helpful and quite possibly delivered the best customer service I've ever received. He had my car serviced on time (in an hour and half) and also fixed a recall problem in that small window of time so that I wouldn't have to return the following week. To ensure that it was ready at the time I requested, he even washed the car himself. I am writing this review so that Mike Biggs is recognized for his stellar customer service. More

A-1 Service Tim is always very friendly and happy to see his customers no matter if they are established or new customers and he is always very knowledgeable abou Tim is always very friendly and happy to see his customers no matter if they are established or new customers and he is always very knowledgeable about the vehicle and the problem that you are bringing in. He keeps you apprised of the work being done and the length of time the vehicle will be tied up. He offers the courtesy vehicle to drop you off somewhere if you don't want to wait or there is always the free coffee or tea in the customer lounge. More

WARRANTY REPAIR DROPPED OFF MY CAR ON TUESDAY AND WAS INFORMED THAT IT WOULD TAKE A DAY FOR THE PART TO COME IN. MR. JACKSON KEPT ME INFORMED ABOUT THE STATUS OF THE DROPPED OFF MY CAR ON TUESDAY AND WAS INFORMED THAT IT WOULD TAKE A DAY FOR THE PART TO COME IN. MR. JACKSON KEPT ME INFORMED ABOUT THE STATUS OF THE PART AND MADE SURE I WAS OKAY WITH THE DELAY. I REALLY APPRECIATED MR. JACKSON TAKING THE TIME TO CALL ME ON EACH STEP OF THE WARRANTY WORK AND TAKING CARE OF MY VEHICLE. MR. JACKSON WILL ALWAYS BE MY SERVICE CONSULTANT. I HAVE RECOMMENDED MR JACKSON TO MY DAUGHTER WHOM WAS COMPLAINTING ABOUT THE SERVICE SHE RECEIVED AT WEST SIDE CHEVY DEALER. More

Tim Jackson Tim has excellent customer service and is very knowledgeable and helpful! Every time we get the vehicle serviced we always ask for Tim! The vehicle le Tim has excellent customer service and is very knowledgeable and helpful! Every time we get the vehicle serviced we always ask for Tim! The vehicle left shiny and new looking with no more needed service. The car was serviced in a timley manner and we were very happy and couldnt ask for more. Vanessa- More

Great service I always have great service when I go to Courtesy Chevrolet. They take the time to understand your problem and work to find a solution. Definitely rec I always have great service when I go to Courtesy Chevrolet. They take the time to understand your problem and work to find a solution. Definitely recommend! More

Tim Jackson is NUMBER ONE!!!! Our brake light came on, so I scheduled an appointment and just as I was settling in to do a few hours work, up walks Tim and says everything is a-ok! Our brake light came on, so I scheduled an appointment and just as I was settling in to do a few hours work, up walks Tim and says everything is a-ok! So, I packed up and came home to write my review for Tim--he is THE BEST for customer service! Be patient with him when you call, he has so many customers because of his great customer service... Tim, as always, Sean and I really really appreciate you. Mr. Scott Gruwell please up his salary-he deserves it!!!! Especially with summer coming! Thank you so much Tim. Gratefully, Sean and Carrie Kahus More