1,443 Reviews of Courtesy Chevrolet - Service Center
service Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the service tech that worked on my car kept me informed and was awesome as well. More
Always, even after all this time, he's still so nice Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. However, somehow I ended up being Mr. Jackson's customer a couple of years ago. I am glad about that. He always remembers me. He's always accommodating. He's honest and upfront about problems with my car, maintenance I need, and when I tell him I can only afford a certain quantity of elective maintenance, he identifies the most critical items. Now I just say yes to whatever he suggests. I know, as a consumer, I am supposed to be more thoughtful about my purchases than that, but at this point I trust Tim. There are very few people like him left in the world, in my experience. Everyone else at Courtesy is very nice to me. I have no complaints about anyone else in the service department... but Tim is top notch. More
This dealership is fraudulent and dangerous They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the whe They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the wheel. Don't Go Near this place you will put your life in danger. . More
Excellent Service Tim was very helpful in arranging a loaner vehicle for me since he wasn't sure that the required service would be completed in one day. He kept me inf Tim was very helpful in arranging a loaner vehicle for me since he wasn't sure that the required service would be completed in one day. He kept me informed as to the progress of the service. The cost of the service was very reasonable when I compared it with other shops. Tim is a very up-beat person and was a pleasure to work with. More
Excellent experience...as always. Courtesy Chevrolet's service dept is excellent. Tim Jackson is amazing. Helpful, conscientious and caring...if you call Tim, I guarantee a great exp Courtesy Chevrolet's service dept is excellent. Tim Jackson is amazing. Helpful, conscientious and caring...if you call Tim, I guarantee a great experience every time. More
So many cars but I was out within one day! Tim Jackson is one "cool guy"! It has been hotter than Hades in Phoenix, and I had never seen so many cars--ever, yet Tim is there with a smile, and Tim Jackson is one "cool guy"! It has been hotter than Hades in Phoenix, and I had never seen so many cars--ever, yet Tim is there with a smile, and apologizing for my 4 minute wait. He took my car and got me a ride home, and called me that night saying the car was done. NOW THAT IS SERVICE! I LOVE Tim! He is the best of the best! More
Service experience was horrible Van was in by 7:30 am, they were looking at the A/C. I tried to call around 2 pm to get an update as I had not heard from them. I could not get to a Van was in by 7:30 am, they were looking at the A/C. I tried to call around 2 pm to get an update as I had not heard from them. I could not get to anyone live. The messages kept saying it was a peak time and leave a vmx. I left a vmx and then called back several times with the same response - vmx only. The service person finally called me back after he had gone home and said they were not done with my vehicle. I asked why and he said they had not yet found the issue with the A/C. They kept is another day and he finally called mid day on the next day to tell me the van was done. I went to pick it up after work. They had one cashier and I stood in line for 30 minutes to pay. then they told me it would be at least 15 minutes for them to get my van for me. Supposedly they recharged the A/C. No explanation of what was wrong or what they found. When I picked the van up, there was NO Change in the A/C situation or cooling. I lost 2 days and $200 and the A/C is no better. Go to any other place you can to get your vehicle serviced. this group is not competent, customer focused and are willing to rip off your money and not fix your problem. More
Tim Jackson is the best As usual, Tim took great care of me while serving my Silverado. Always checking back with me while waiting in their very nice waiting room. He has be As usual, Tim took great care of me while serving my Silverado. Always checking back with me while waiting in their very nice waiting room. He has been serving both of our vechiles for over 20 years. There is two other dealerships that are much closer to our home, but we choose Courtesey for our service needs because of Tim. Thanks Tim........ More
Tim is grrrrreat!!! We are long-time Courtesy customers. Got both of our chevies here. I love the service department with its little cafe and comfortable waiting area We are long-time Courtesy customers. Got both of our chevies here. I love the service department with its little cafe and comfortable waiting area (the free drink coupon is nice to have, too!) This was our second visit with Tim as our new service adviser. The first time, one of our cars was towed into the dealership due to the battery being dead. This time, we needed an alignment after getting new tires, and again Tim worked us right into the schedule. I'd had to choose a new service adviser a month or so ago due to our previous (also excellent) adviser retiring. I checked these reviews and Tim had tons of 5-star reviews, plus somebody called him "Uncle Tim" in their review and that's all I needed to know! Tim is indeed like a really nice uncle+excellent service adviser -- super friendly, knowledgeable, easy to work with. You definitely can't go wrong if you choose Tim! Thank you, Tim -- you are grrrrreat!!! More
Tim was great! Always takes care of me! Tim is the best, he always goes out of his way to make sure I'm taken cared of. Tim and his team always service my car quickly and efficiently. Tim is the best, he always goes out of his way to make sure I'm taken cared of. Tim and his team always service my car quickly and efficiently. More