Courtesy Chevrolet - Service Center

A MORNING AT THE SERVICE CENTER Very helpful people at the service center. My car was taken back to be repaired and returned in a reasonable amount of time. The facilities were cl Very helpful people at the service center. My car was taken back to be repaired and returned in a reasonable amount of time. The facilities were clean and well cared for. My service advisor came back to check on me during my wait in the lounge and again when the work was finished. Thank you for a good experience. More

Great service every time! I needed a couple of things done on my car and Larry was patient and made sure the necessities got done while we figured out the next step to fixing t I needed a couple of things done on my car and Larry was patient and made sure the necessities got done while we figured out the next step to fixing the bigger repairs. More

Very trustworthy service representative Tim is a very knowledgeable person as a service representative, I have had him as my service representative for many years, if it can be done, I would Tim is a very knowledgeable person as a service representative, I have had him as my service representative for many years, if it can be done, I would recommend him to anyone as an outstanding service representative. More

recommended service After being hesitant to have recommended service done, Larry suggested the work be done before further complications arise. Very professional work eth After being hesitant to have recommended service done, Larry suggested the work be done before further complications arise. Very professional work ethic and pleasant to do business with. Will be calling Larry again in the near future. More

Great service My 2015 Volt did not want to charge up Sunday night. I had to make an appointment on line and since my previous advisor was not available, system ass My 2015 Volt did not want to charge up Sunday night. I had to make an appointment on line and since my previous advisor was not available, system assigned me with Larry Shuler. Larry explain what he's going to do as he thoroughly inspect the car for damages with me before taking it in , after a brief moment he came back to advise me that the front end is out of alignment, and that tires are in need of rotation. He also called to inform my husband that there was a recent recall related to the initial problem and took care of it for us. Hopefully not too soon, but will definitely ask for Larry if we need any future service. More

Helpful and friendly! Curt took great care of my Tahoe! He made sure I was informed on what was being done and what was done. He was great to work with. Curt took great care of my Tahoe! He made sure I was informed on what was being done and what was done. He was great to work with. More

Two people who shine! Because I had a bad experience years ago at this site after my favorite advisor changed locations, I went online to check reviews and found that 2 adv Because I had a bad experience years ago at this site after my favorite advisor changed locations, I went online to check reviews and found that 2 advisors were consistently at the top....Larry Shuler and Tim Jackson. So when I arrived, very nervous about a possibly expensive repair, I asked for Larry. Not only did he greet me professionally, but he continually kept me in the loop about the progress. The lot was packed, so I knew it could take a while. But I was not forgotten. Repeatedly, both Larry and Tim (I watched his activity as well in light of his excellent reviews) were darting around insuring their customers were well taken care of, completely informed of progress, prognosis and the outcome each could expect. Most people do not realize that being at a dealership service center in these tight times, is tantamount to being in a doctors' office waiting for bad news! Though my repair turned out to be covered by warranty, I still could have faced other fees. But Larry acknowledged the time it took to get a solid answer due to the many cars on site that day, and waived that fee. He showed that he knew my time was valuable....something not even doctors do! It literally brought me to tears. Something else that should be noted...though you have a specific service advisor, everyone carries the ball in customer service. I can't remember how many times others asked if I needed anything while waiting - Tim on several occasions, even taking a moment to chat. I will definitely remember this experience with nothing but gratitude and a special appreciation for Larry Shuler. More

Impala Fix This was my first service visit at Courtesy. Larry made it smooth and effortless! Thanks so much for dealing with our questions/calls with enthusiasm! This was my first service visit at Courtesy. Larry made it smooth and effortless! Thanks so much for dealing with our questions/calls with enthusiasm! More

Prompt oil change I receive superior service from Tim Jackson, he explains the estimated cost of repairs and cares about his customers. I will definitely return my Chev I receive superior service from Tim Jackson, he explains the estimated cost of repairs and cares about his customers. I will definitely return my Chevy silverado for service and oil changes. More

Great service visit! Thanks so much Curt Petri, for making the 1st service visit for my car so effortless! It's much appreciated! Looking forward to next time Thanks so much Curt Petri, for making the 1st service visit for my car so effortless! It's much appreciated! Looking forward to next time More