Courtesy Chevrolet - Service Center

Service All though I didn't make a appointment Robert Pagan Jr. put the effort into gettin my car serviced as fast as possible. If I didn't have to go into wo All though I didn't make a appointment Robert Pagan Jr. put the effort into gettin my car serviced as fast as possible. If I didn't have to go into work I would have had my car on the same day. Awesome Job. Oh yeah, he also was able to make the price of the work reasonable. More

Car Guard = Poor Customer Service I purchased Car Guard coverage when I bought my vehicle. The first time I tried to have a dent removed from my car door, the initial guy I spoke with I purchased Car Guard coverage when I bought my vehicle. The first time I tried to have a dent removed from my car door, the initial guy I spoke with in the service dept had no clue what it was and gave me false information on how to file a claim. After driving around in my brand new Camaro with a dent for about 12,000 miles, I called Car Guard who told me the dealership would contact them when I bring in my car next. I had an oil change coming up, so decided to get my dent fixed at the same time; this did not happen. The service person, once agains, didn't know what I was talking about...so he referred me to the Body Shop. The estimator was initially a jerk. Instead of getting my oil change and dent removed same day, I had to drop off my Camaro the very next day to have the dent removed. I'm sitting here writing this review 23 minutes after the shuttle should've been here to pick me up. I had to call an hour an a half ago to see if my car was even fixed as well as to confirm my shuttle pick up. As of 4 minutes ago, my shuttle just left the dealership to come pick me up (because obviously it wasn't scheduled). When considering rush hour traffic, the shuttle won't be here until an hour after scheduled pick up time. Poor customer service all around. I am not happy. More

Wonderfull CS I didn't have an appointment, Robert Pagan JR. did his best to Service my car. Great quality customer service. Robert Pagan, service adviser, was pr I didn't have an appointment, Robert Pagan JR. did his best to Service my car. Great quality customer service. Robert Pagan, service adviser, was professional, customer service oriented. More

Excellent Personal Service Tim Jackson has been my service representative since I bought my Tahoe from Courtesy a year ago. He is wonderful! Efficient, timely, friendly and giv Tim Jackson has been my service representative since I bought my Tahoe from Courtesy a year ago. He is wonderful! Efficient, timely, friendly and gives excellent service. Before Courtesy, my husband had purchased a vehicle from another Chevy dealer and had his service there which wasn't great - I told him he had to switch to Courtesy. He could not believe the difference in service and his overall experience at Courtesy. Tim is now his service advisor as well and we both couldn't be happier. More

Great Service! The service agent was friendly and informational! Service was a bit of a wait but you cant rush quality. The dealership itself was very clean and qui The service agent was friendly and informational! Service was a bit of a wait but you cant rush quality. The dealership itself was very clean and quiet. More

Maintenance Work Tim Jackson, service consultant, is the reason I travel approx. 20 miles to service my 2005 Suburban truck at Courtesy Chevrolet. There is a Chevy de Tim Jackson, service consultant, is the reason I travel approx. 20 miles to service my 2005 Suburban truck at Courtesy Chevrolet. There is a Chevy dealer approximately one mile from my home. Tim is accommodating to my schedule preferences, thorough in his explanation of the findings, personable to work with, and goes the extra mile to be sure my service appointment is a pleasurable experience. Tim Jackson is a 5 Star employee and I have used Courtesy service dept. for the 10 years I have owned the truck because of my satisfaction of working with Tim. Thank You for the opportunity to share my thoughts. More

routine maintenance and service tim went out of his way to make my experience a courtesy Chevrolet a pleasant one. he made sure me and my car were well taken care of. not only did he tim went out of his way to make my experience a courtesy Chevrolet a pleasant one. he made sure me and my car were well taken care of. not only did he take care of the things I need it done when they found other problems we were able to have them fixed well still staying within my budget . everyone in the service center greeted me with a smile and a Hello . they went out of their way to make me feel like a valued customer. More

Professional Service and Issue Resolution Robert immediately learned my first name. He worked to find the best possible price on special order parts for my 2005 Equinox. He made sure I was t Robert immediately learned my first name. He worked to find the best possible price on special order parts for my 2005 Equinox. He made sure I was taken care of in the service area and ensured I had a loaner for the 2 days my vehicle was there. When a problem arose prior to my exit from the property, Robert went above and beyond to get manager approval and promptly take care of the problem. By far the best experiences I have ever had in problem resolution and customer service at any Phoenix area dealership. Thanks Robert!!! More

Service Department Experience My service experience was, as always, excellent. Tim Jackson, my service consultant, was extremely helpful and knowledgeable. I highly recommend Tim My service experience was, as always, excellent. Tim Jackson, my service consultant, was extremely helpful and knowledgeable. I highly recommend Tim and Courtesy's service department. I have been using Courtesy for service on the 4 Camaros and 11 Corvettes I have owned since 1995 and they have always made sure I was completely satisfied with the quality of their work. Joe M. Phoenix, AZ More

Service Department Robert was friendly and pleasant. Greeted me with a big smile! He made sure to let me know that one of the services I needed would take extra long and Robert was friendly and pleasant. Greeted me with a big smile! He made sure to let me know that one of the services I needed would take extra long and I'm glad that he did since I was in a time crunch! Thanks! More