Courtesy Chevrolet - Service Center

Changed my mind. I wrote a review yesterday because despite having to spend three hours in the waiting room, Robert was very helpful and friendly. I thought perhaps t I wrote a review yesterday because despite having to spend three hours in the waiting room, Robert was very helpful and friendly. I thought perhaps the new batteries in our keyfobs just needed "time to be seated" as I was told. Yesterday the keyfobs seemed to work. This morning after taking my husband to his conference my keyfob won't work at all. Soooooooo frustrated. I called my Chevrolet Service Manager at home and discussed the problem with him. He tells me there is are several reasons why the keyfobs may not be working--that don't have anything to do with the keyfobs. The Camaro needs to be attached to the computer and analyzed. Chances are the problem has nothing to do with the keyfobs, probably something on the car itself. He told me how to work around not having our keyfobs to work with and I have an appointment with him the day after we get home. So, should have called him yesterday like I thought I should--totally wasted morning yesterday. More

Oil Change and vehicle Service Tim Jackson is my Service Advisor and he is the best in the business, I have had nothing but good service since I bought my cars at Courtesy Chevrole Tim Jackson is my Service Advisor and he is the best in the business, I have had nothing but good service since I bought my cars at Courtesy Chevrolet. Keep up the good work More

Upset and lied to Took my suv for an oil change found out it needed more work done. Work turned out to be more than I could afford. So Phil said he would work with me I Took my suv for an oil change found out it needed more work done. Work turned out to be more than I could afford. So Phil said he would work with me I had issue with rear axles. He suggested they both be done because the right side would eventually have issues. I drooped off the car Wednesday he offered to get me in a loaner since the entire job would be about $2997 + tax which included front left engine mount also. Thursday he returns my call late afternoon after leaving several messages. He ends up telling me they can get all the work done for $2800. So I give him the go ahead. So I go to pick it up he said he would meet me at the register to go over it, He never came over so I left. I get home and go over the paper work come to fine out not all the work got done mount was not replaced and only one booster was replaced. I'm very upset only $200 was taken off but $800 worth of work was not done. That doesn't make any sense. I called him and he still hasn't returned my call. VERY UPSETTING!! More

Good first experience with Robert My Service Advisor had left so Robert took over and my experience was pleasant and smooth. Robert was thorough when checking me in to ensure everythin My Service Advisor had left so Robert took over and my experience was pleasant and smooth. Robert was thorough when checking me in to ensure everything was taken care of. More

Excellent Customer Service and Professionalism I have had to take my 2014 Silverado in on several occasions due to warranty and manufacturer issues (truck of the year, right?). What make this okay I have had to take my 2014 Silverado in on several occasions due to warranty and manufacturer issues (truck of the year, right?). What make this okay with me is the service I receive when working with Mr. Tim Jackson. He knows what to do and how to get things done so you have the best service experience possible. He is very knowledgeable and professional and he put those skills to work for his customer. Thanks for being there Tim... I very much appreciate all your effort and good work!! More

Friendly service I frequent this service department regularly to keep my Chevy in top condition. With every visit, I have a great experience and the staff is extremel I frequent this service department regularly to keep my Chevy in top condition. With every visit, I have a great experience and the staff is extremely friendly and helpful. This visit required a couple defect repairs and an oil change and Saul had me taken care of in no time. More

Tim Jackson is very thorough Even without a scheduled appointment Tim Jackson fit my Tahoe in for 30,000 mile service. He explained all of the services due, and followed up with Even without a scheduled appointment Tim Jackson fit my Tahoe in for 30,000 mile service. He explained all of the services due, and followed up with phone calls to keep me posted on the items needing attention. He set up a "Courtesy" ride to my office - excellent service. Thanks, Joe More

Courtesy Chevy is definitely courteous Their name fits the friendliness and good customer service you'll find there. Tim Jackson was my rep for an oil change and was very helpful, even when Their name fits the friendliness and good customer service you'll find there. Tim Jackson was my rep for an oil change and was very helpful, even when I came in late in the afternoon. More

THANK YOU, Tim Jackson! We relocated to the Phoenix area for husband's new job. We have a Tahoe that's tenured, a vehicle we take great care of. We reached out to Courtesy Ch We relocated to the Phoenix area for husband's new job. We have a Tahoe that's tenured, a vehicle we take great care of. We reached out to Courtesy Chevrolet - We met Tim Jackson as our Service Advisor. He is a customer service exemplar - he is knowledgeable, forthright, and very approachable. He's pleasant and a great person to interact with when you're in need of service immediately because "something on your vehicle has a leak." THANK YOU, Courtesy Chevrolet for Tim Jackson! And, an even bigger "thank you" to Tim! Howard & Dianne Needham More

Tim Jackson was awesome! What a great experience at Courtesy Chevrolet! Tim Jackson was very friendly and extremely helpful! He got my car serviced quickly, I would definitely What a great experience at Courtesy Chevrolet! Tim Jackson was very friendly and extremely helpful! He got my car serviced quickly, I would definitely recommend Tim Jackson to anyone! More