Courtesy Chrysler Dodge RAM of Superstition Springs

Help my car needs an oil change All of the employees were friendly and there wasn’t a problem of getting in for an oil change. I was on my way before the promised time of the complet All of the employees were friendly and there wasn’t a problem of getting in for an oil change. I was on my way before the promised time of the completion of the oil change!! More

Recall and service Tech was great Marc Ray..mechanic ok except 1 thing. Remote key did not work. Mechanic did not correct. Stated could not repeat. Tried it didn't wk Tech was great Marc Ray..mechanic ok except 1 thing. Remote key did not work. Mechanic did not correct. Stated could not repeat. Tried it didn't wk More

Worst experience with any dealership and service dept ever!! Don't buy here. Service department is the worst!! They provide a forever warrantee because after you deal with them you'll want to get rid of your veh Don't buy here. Service department is the worst!! They provide a forever warrantee because after you deal with them you'll want to get rid of your vehicle so that you don't have to go back to them. Don't fix the problems. Have driven my vehicle excessively, joy ride, Damaged my vehicle every time it was in there. Inattentive. And the list go on. I'm sure any review here is due to the fact that negative reviews get removed. Extremely unjust. You've been fore warned. More

motor mount replacement Our Crysler 200 had a vibration on steering wheel and Amber service center specialist said it was motor mount. They replace them and car runs smooth Our Crysler 200 had a vibration on steering wheel and Amber service center specialist said it was motor mount. They replace them and car runs smooth again. Very high customer service, I had a great experience with the service center. Great people and posptive attitudes. Great job Amber and team. More

Very happy camper They got my vehicle fixed right away. Gave me a quote other work and gave me the opportunity to get it done right away for a good price. They got my vehicle fixed right away. Gave me a quote other work and gave me the opportunity to get it done right away for a good price. More

Service on maintenance Service was fast and service people very friendly, wait time was very reasonable, the waiting area was clean and friendly, popcorn and coffee etc was Service was fast and service people very friendly, wait time was very reasonable, the waiting area was clean and friendly, popcorn and coffee etc was nice too. More

Thanks I needed to have my Nissan in for LOF under my service contract. Thanks you for the accommodations and willingness to schedule the Saturdays service. I needed to have my Nissan in for LOF under my service contract. Thanks you for the accommodations and willingness to schedule the Saturdays service. More

Clean and fast I biught my Ram 1500 at this dealer and service it always with them . My next truck will also be bought from them . I live in. Prescott Valley , an I biught my Ram 1500 at this dealer and service it always with them . My next truck will also be bought from them . I live in. Prescott Valley , and have no problem coming down to Mesa to get anything done that it may need ! Service department is great . Sales are not pushy . More

Worst auto buying experience I've ever had! First let me say Matt my sales guy was GREAT! From there it's all downhill. A couple games during the buying process, lowball trade, trying to add ext First let me say Matt my sales guy was GREAT! From there it's all downhill. A couple games during the buying process, lowball trade, trying to add extras, waiting for answers etc.. I don't blame Matt, he's just a pawn in the game. I'm going to shorten this whole scenario. I was pre approved through my bank so I didn't need theirs. The truck I wanted was in stock. This was Monday 9-24-2018 about 3:30. I told Matt if I had the paperwork into my bank by 7 so they could get it set for Tuesday pickup. So I'm done on matts end waiting to sign papers with Jorge ( what a piece of work ) the closer/finance guy. They weren't busy, I waited an hour. Finally at 6:30 I get to meet mr. Piece of work himself. I tell him the 7:00 deadline, he starts out with the lifetime warranty and how it's void if I use the truck for work ( I'm a contractor ) and if I can get away with it I'll have to have all service done there. I said that isn't going to happen, so I sign off on that. Then the extended warranty is brought up. I said not interested, he says I have to go through it and starts. Finally he takes no for an answer after starting out at $3800 and coming down to $1400. Then he starts on financing, I told him I have it. He starts again, I can probably save you 1/3%, I said no I'm good. It is now about 6:45, 6:50, I start signing everything. We get done and I said are you going to fax or email the paperwork, it's 6:55. I give him both and he says its on its way, shook his hand thanked him and left. The next day I call my bank, they say they received nothing. They call Jorge, he doesn't answer or call back. I call him no answer. I call Matt, he apologizes and says he'll call me back. He calls me back and says he will get it over there. Finally it gets there late afternoon. The bank calls me and said they need a title or MCO?, they tried calling mr. Piece of work, no answer no call back. I call Matt, he says he'll find out. He has to get a copy, they don't have it. It's now Wednesday the copy is sent to the bank. Matt was told by the bank they needed the real one for everything to happen. I know Matt has no power over what's happening, and Jorge knows what's needed. No one did anything to get the original. Matt and I go to the bank on Thursday to get it done. We fill everything out, they ask for the original, he doesn't have it. Michelle ( banks finance ) is called and she apologizes to me and said she told them yesterday it couldn't be done without it. Matt apologized again. We go back to the lot, he goes talks to the GM. He comes over and apologizes and I tell him everything that's happened, how much work time I lost etc.. He says we'll make it right. I wait and Matt finally comes over and says, come in tomorrow ( Friday ) at 9:30 and their going to let you take it and we'll get the paper to the bank. Friday, I'm there 9:30, Matt says they're gonna go all through it, check any recalls, etc.. 4 hours later Matt comes to me and says you can't take it. He was told their finance company told them they couldn't give me the van until Heggs check cleared. I lost 24 hours of work, 4 trips to the dealership, and maybe I can pick it up Monday October 1st. I've honestly condensed this fiasco as much as possible. This is the only truck available like this, that's why I didn't cancel the deal. We'll see how they'll make this right. More

Dishonest After purchasing my vehicle I left a raving review. Since then I’ve changed my opinion. We went in with a preapproval from Capital One. Our truck was After purchasing my vehicle I left a raving review. Since then I’ve changed my opinion. We went in with a preapproval from Capital One. Our truck was financed by Capital One. Since then I have received about ten letters from banks denying us credit. So even though we went in with a preapproval and we told them we wanted to use Capital One financing, they still ran our credit with at least ten banks that denied us. Heggs did not have our best interest in mind but sought to serve their own needs. Our credit was marginal going in and now because of all the inquiries it has lowered our credit score. I feel this is a dishonest and deceiving practice. I will not be purchasing my next vehicle from Heggs. I further regret that I signed a maintenance service agreement to have all our service done there. More