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Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Mesa, AZ

4.3
276 Reviews

276 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

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May 11, 2023

These guys always fantastic and treat you with genuine concern and respect! Highly recommend these guys. Aaron Zemko is phenomenal in service, and David Gonzalez is a natural born leader! Hats off guys! More

by holtdaddi
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023

Made an appointment for 3 weeks out. Dropped it off and four days later they hadn’t even looked at it. Went back to the dealership to inquire about it and waited for 30 minutes to speak More

by tman2814
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Bolanos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

I am very sorry to see your review and I apologize that we let you down with having your vehicle serviced. We are experiencing delays in our shop currently, but we should be communicating and responsive to our customers, and setting the expectation of timeframe. Our team is focused on correcting these shop delays and efficiently taking care of our valued guests. Best Regards, Jeremy Corrie Customer Relations jcorrie@courtesyauto.com

May 07, 2023

Repair was done completely and to my satisfaction. But it took most of the day. Hope you can hire more mechanics so you don’t have to work with a “skeleton “ crew. More

by linda_prinz
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

The right part everytime! Friendly and professional customer service. Could not ask for better. Thank you all! More

by bcowherd
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Beaudette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Wagner
April 26, 2023

Great place to bring your vehicle. Matt Brown is great and easy to work with. I will only bring my vehicle to see Matt. More

by mattbreezy10
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmore Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

Stephen Tapia in service was extremely helpful and knowledgeable about my service needs on my truck More

by Jwilfert2
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2023

Took them two weeks to figure out what was wrong with the vehicle another week to repair it total of three weeks they had my vehicle. Nothing but excuses pathetic. Do not take your vehicle here. More

by CFitzh2o
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Bolanos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : S.Cottle was the listed mechanic
Apr 25, 2023 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

I was discouraged to see your review and I apologize that you did not have a positive experience with us. I understand that our service department has had some delays and we are working hard to maintain our efficiency but we should always be transparent and communicative, so I am sorry if we let you down with that. I would like to learn more about your visit with us so we can see where our areas of opportunity are to better help our valued customers. Please feel free to contact me at 623-244-3456 or jcorrie@courtesyauto.com Best Regards, Jeremy Corrie Customer Relations

April 13, 2023

Not as good as it used to be. Its part of a large corp now. More

by fltmech1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Tapia
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Called for appointment. Gave reasons for appointment. Assigned Stephen Tapia as service advisor. Two weeks larger arrived for appointment. Stephen never reviewed my appoin More

by robert
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Tapia
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

You had my truck for 3 days still didn’t get everything done. Poor service. You think my service guy would have a lender car ready for me knowing it would be a few days of work. Nope! More

by Tim
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Tapia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Tim, I am discouraged to see your review and I apologize that you had less than a stellar experience with our store. I would like to learn more about your visit with us, so please feel free to reach out to me at 623-244-3456 or jcorrie@courtesyauto.com Best Regards, Jeremy Corrie Customer Relations

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