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Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Mesa, AZ

4.4
168 Lifetime Reviews Review Dealership

168 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

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March 29, 2021

"Little inconvience with excessive wait for an oil change,..."

- Mike

Little inconvience with excessive wait for an oil change, but Sean did his best to make it right. His efforts are appreciated. Thank-you Sean

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Recommend Dealer
Yes
Employees Worked With
Mar 30, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Sorry to hear that we exceeded the expectation of the time frame for an oil change. I know Sean has second to none qualities when it comes to customer service and glad to see he was able to help you feel more accommodated during your wait. We appreciate your honest feedback and glad he and the rest of the team was able to still make your time here with us a positive experience. We look forward to helping you more in the future! Regards, Courtesy Chrysler Jeep Dodge Ram Superstition Springs

March 02, 2021

"Would not recommend this dealership. Very disappointed..."

- Michalnpaul

Would not recommend this dealership. Very disappointed with the service. Brought our van in a few weeks ago for a door latch actuator replacement. On the third day they had the car the service person recommended several other maintenance items be done, which we agreed to. Got the car home, now the door cannot be opened from the outside - only from the automatic opener. Emailed the service department twice, no response. Called three times before getting a call back. Bring the car back in, it takes two days before they ever get back to us, saying it’s a new problem, we will have to pay for it. It worked when we dropped it off, it didn’t work when we picked it up - more than a little suspicious. Over $1,000 to fix a door latch. Very poor respect of OUR time, keeping our car so long with no feedback about the problem. Definitely feel that we were taken advantage of. Will find another dealer from now on.

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Recommend Dealer
No
Employees Worked With
Mar 08, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

I am very sorry to read your review and to see that we let you down. This is not our goal here at Courtesy as customer satisfaction is very important to us. We value your feedback as we continually improve and will share this with our management team. Best Regards, Jeremy Corrie - jcorrie@courtesyautomotivegroup.com Customer Relations

February 24, 2021

"The staff was friendly but did not fix the problem I..."

- jen200687

The staff was friendly but did not fix the problem I brought my car in for. I will have to bring my car back again.

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Yes
Employees Worked With
Feb 24, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Thank you for the feedback. I am sorry to see we did not fix your car on our first attempt. I hope we do a better job for you next time and make sure your car is fixed. Best, Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

February 22, 2021

"It has been outstanding in the service and maintenance of..."

- tedjanz

It has been outstanding in the service and maintenance of our vehicle. Cory Chapman and Marvin Bolanos are both 5 + star people who went above and beyond in helping.

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Yes
Employees Worked With
Feb 22, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Thank you for this great review. Cory and Marvin are true assets to our team and we are thankful to have them. It is great to see that they have taken such good care of you and treated you the "Courtesy Way." We will be sure to give them kudos for their hard work. We appreciate your business and look forward to seeing you again. Best, Jeremy Corrie Customer Relations

February 16, 2021

"Bill was very helpful and the services provided were done..."

- Thebuckles01

Bill was very helpful and the services provided were done professionally. They turned around my car very quickly and I received great customer service from everyone.

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Recommend Dealer
Yes
Employees Worked With
Feb 17, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Thank you for taking the time to leave us this wonderful review! We are thrilled to hear that Bill and the rest of the staff here at Courtesy was able to provide "great customer service"; that is our number one goal! Thank you for choosing Courtesy! Best, Cher Warren Customer Relations

February 13, 2021

"I had questions and they were answered. I explained I was..."

- Donna

I had questions and they were answered. I explained I was pushed for time and they got me out very quickly. I always received great service.

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Yes
Employees Worked With
Feb 13, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Thank you for the 5 stars! We are delighted to hear that the team here at Courtesy of Superstition Springs was able to get all of your questions answered and the service done on your vehicle in a timely manner! Thank you for choosing Courtesy! We appreciate your business and hope to see you again for future service needs! Best, Cher Warren Customer Relations

January 28, 2021

"This dealership is the best location to get your oil..."

- Amy G.

This dealership is the best location to get your oil change done! Excellent customer service and fast service. I love how they always get me the best deal. Thank you Oswaldo!

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Yes
Employees Worked With
Oswaldo Celis
Jan 29, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Amy, thank you the 5 stars! We at Courtesy are truly so thankful for the positive feed back. Best, Jenny Yochum Customer Relations

January 25, 2021

"I don't understand why I'm being badgered to leave a..."

- Julia113

I don't understand why I'm being badgered to leave a review when I have received neither a call back with a date and time for my windshield repair through my warrranty nor a call with regards to the part that was ordered for my vehicle....I bought my vehicle in for service December 31, 2020....came in in Saturday, January 2, 2020 and the acting service manager swore up and down he would get an answer for me 1/4/2021...to date, I've heard NOTHING...only text messages to complete a survey...well here it is!! Customer Service has gone in the toilet!

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Recommend Dealer
No
Employees Worked With
Blaine...Bill..
Jan 26, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

I am very sorry to read your review and that we let you down in this way. I would like to learn more details about your situation and have our team help out. Please feel free to reach out to me directly. Jeremy Corrie, Customer Relations jcorrie@courtesyautomotivegroup.com

January 20, 2021

"We brought my fiancées car in for the engine loosing fuel..."

- Scott.jensen001

We brought my fiancées car in for the engine loosing fuel pressure. They said it was becuase it was due for an oil change. As an ASC certified mechanic, I had issues with that cause of failure. After I questioned their findings and asked for a more technical explanation I was met with what seemed like a scripted response to sell an oil change. I had then asked to speak with the Service Manager or General Manager, to which they said they spoke with them and they said I was free to take my business elsewhere. I am in the equipment repair industry, and am myself a Service Manager, and can confidently say I have never seen such a blatant disregard for the customer or their satisfaction. If I were the GM or owner of this dealership, I would be ashamed at how Service Advisors and Service Managers were allowed to speak to Clients. Her Car is still under warranty, but we will drive across state before returning to this facility for repairs. They clearly have a lack of qualified technicians and client facing service personnel who are able or willing to explain or justify their repair recommendations.

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No
Employees Worked With
Other Employees : Who ever is Stephen's Supervisor, should be put through Client Interaction Training. He had Zero regard for the Clients concerns.
Jan 26, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

I am very sorry that you did not have a great experience with our store and that we let you down with customer service, that is not our goal. I am aware that our management team has looked into this matter and has reached out to you. Please let me know if I can help in any way as well. Jeremy Corrie, Customer Relations jcorrie@courtesyautomotivegroup.com

January 14, 2021

"It was nice to finally get my car in for its first..."

- chris.schurman1966

It was nice to finally get my car in for its first service check & oil change. They did a great job & all the staff I encountered while waiting were very friendly & professional.

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Recommend Dealer
Yes
Employees Worked With
Jorge Gutierrez
Jan 17, 2021 -

Courtesy Chrysler Dodge RAM of Superstition Springs responded

Thank you for the 5 stars! We are pleased that you had a great experience with us during your first oil change! Thank you for choosing Courtesy of Superstition Springs! Best, Cher Warren Customer Relations

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