Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Helpful We're from Iowa and heard noise on Dodge Ram. Turned out to be the fan. Service had a new fan replaced in a few hours. Plus we had brought the truck o We're from Iowa and heard noise on Dodge Ram. Turned out to be the fan. Service had a new fan replaced in a few hours. Plus we had brought the truck over the day before and we picked up a rental car. When we returned car, the daily fee as waived! Quick and professional service, friendliness, and an extra special touch! We would come there again, and recommend them too More

Hassle Free Service to my Vehicle I had a great experience this past Saturday at Superstition Springs Dodge. I had a recall on my 2013 Dodge Durango and trusted this dealership to ta I had a great experience this past Saturday at Superstition Springs Dodge. I had a recall on my 2013 Dodge Durango and trusted this dealership to take care of it. Marc Ray assisted me and I had a completely hassle free experience. I had my vehicle back the same day and was extremely grateful for their assistance. Even when my husband was waiting for me in his car, the salesmen talked to him about sports but never even mentioned looking at a car. More

Express lane service I come here often for oil changes. I was just recently there and I was very dissapointed with the service. I pull up and get out of my car to check my I come here often for oil changes. I was just recently there and I was very dissapointed with the service. I pull up and get out of my car to check myself in but no one is around I stand there for about 10 minutes and no one seems to care. Finally a worker comes up to me and ushers me into the office while he finds the attendant that was suppose to be in there. The attendant takes my information and I ask him about something that my car is doing doing he responds with "we don't do diagnostics on this side you will need to make an appointment with them" (which I understood) but I expected more I expected some sort of effort to get my issue taken care of but instead he made me feel like he could careless. So I went to wait for my car, he told me it would be about an hour of course it was 2 hours (which I expected) he comes to let me know my car is finally done and hands me my paperwork. I go to check out and there's extra charges on my account. The service attendant nor the cashier pointed out why I had extra charges. I realized it was for extra parts they needed but never once was this explained to me. So the cashier checks me out and I go to wait for my car, I waited for 15 minutes and then went to ask where my car or at least my keys were because no one said anything to me. Even though I was standing there waiting not one person seemed concerned about it, no one asked me if I needed help or if I was waiting for anything no one acknowledged me in anyway. The cashier said "oh your keys are in the office" how I was suppose to know what office they were in or that they were there the whole time I have no idea. of course no one let me know they were there. So I go searching and I'm standing outside in front of the express service offices trying to figure out where they are. While I'm doing this I can see a couple workers chatting and finally one of them comes up to me and says "are you looking for your keys" I said yes and he brings me to the office and says which ones our your I pointed them out and left. Now if it was busy I'd be a lttle more understanding but it wasn't. The customer service isn't always the best but never have I felt like I didn't matter as a customer it didn't matter that I had to wait, it didn't matter that I was charged more than expected, it didn't matter that I didn't have my keys, I was basically invisible. More

Service I have a 2008 Dodge grand caravan, and had it to superstition dodge for service and Maintanance, Amber took care of me and my Van better than any othe I have a 2008 Dodge grand caravan, and had it to superstition dodge for service and Maintanance, Amber took care of me and my Van better than any other dealership. Well she did such a good job that I bought a 2015 Chrysler 200, of which she is taking care of now. Yes, I bought my new car due to the service I received at Superstition Springs C, J. D. More

Helped us out. We were visiting he area when the transverse box in our Jeep wouldn't go into neutral for towing. Called & went in and were on our way 2 hours later. We were visiting he area when the transverse box in our Jeep wouldn't go into neutral for towing. Called & went in and were on our way 2 hours later. Good courteous service. Fair price. More

Dealt with her on the phone Very rude. Wouldn't give me any details about my husband's truck. Instead insisted that he called her..... also just to tell him his truck was ready. Very rude. Wouldn't give me any details about my husband's truck. Instead insisted that he called her..... also just to tell him his truck was ready. Why couldn't she tell me that???? My husband is a very busy man, and doesn't need to take time out of work to make that kind of phone call. Plus his bumber was dented in the process, and NOBODY notified him. He found it himself. More

Great I always come here. They take great care of me. Remember me. And never rip me off! It is a very comforting feeling going into a place not feeling like I always come here. They take great care of me. Remember me. And never rip me off! It is a very comforting feeling going into a place not feeling like they robbed you. And knowing they care. More

Service Visit and New Car Purchase We took our 2010 Dodge Charger in for warranty service and had to leave it overnight. all people we encountered were extremely friendly and helpful. We took our 2010 Dodge Charger in for warranty service and had to leave it overnight. all people we encountered were extremely friendly and helpful. The service advisor Amber listened carefully to my frustration and went to listen to the car herself. she requested a big job to be done (rocker arms) in the engine to get rid of the noise that was bothering us. plus we had a warranty repair to be done that was causing the check engine light to come on. both were taken care of within a day. we ended up viewing other vehicles and buying a new Dodge Charger while waiting for our car and our salesman Robby was the best, most comfortable salesperson we have dealt with. For a woman, I am very particular about my cars and he listened to everything. He was like talking to a good neighbor. Although there have been other bad experiences posted here we are pleased with the dealership and have no issues. More

Worst dealership service experience I have ever had! Loose emergency brake cable rattling against the frame. Would think a pretty easy fix under warranty. Scheduled an appointment for 10:00. Was tol Loose emergency brake cable rattling against the frame. Would think a pretty easy fix under warranty. Scheduled an appointment for 10:00. Was told it would be about 2 hours, so I just planned on waiting. 4 hours later I decided I should check on the status of the truck (I'm easy going and realize dealer repairs take longer than said. After 4 hours I was told my truck hadnt even been looked at yet, and was still in line to be looked at . xxx!!! I took a freaking day off work to have this done and made an appointment for 10am. It's now 2:15 and you haven't even looked at it (after I was even told 2 hours?????). They said they wanted to keep it overnight and would look at it in the morning. I have a job and need my car to get to work!!! I just said give me my key and I will take it somewhere else. 25 minutes later I finally got my key and truck back. They originally couldn't find it because it had been parked across the street in their overflow field. I'm an extremely easy going person when it comes to dealerships, but this was absolutely ridiculous and the worst service I have ever experienced after dealing with well over 10 dealers in my past with cars and service. Just absolutely terrible service and communication when they knew I was waiting there!!!!!!! More

Warranty Work I took my Dodge Journey in for a noise under the hood and it took them no time at all to diagnose, order the part needed and replace the damaged part. I took my Dodge Journey in for a noise under the hood and it took them no time at all to diagnose, order the part needed and replace the damaged part. Everyone was nice and friendly. Compared to other dealers I have dealt with I give Superstition Springs Chrysler Jeep Dodge - Service Center 5 Stars across the board. Thanks Marc for your help and all the guys who worked on my car. More