Courtesy Ford Lincoln

Sync 3 operating system upgrade They upgraded my Sync 3 operating system to the latest version so that I can use the Waze navigation app. Best of all, they did it at no charge! They upgraded my Sync 3 operating system to the latest version so that I can use the Waze navigation app. Best of all, they did it at no charge! More

Factory ordered Lincoln Continental We put in a special factory order for a new Lincoln Continental Reserve through Antonio Tydingco. Throughout the order process Antonio kept us informe We put in a special factory order for a new Lincoln Continental Reserve through Antonio Tydingco. Throughout the order process Antonio kept us informed when there was new information available regarding the build of our new car. When the car was built he called to let us know that it had been built and when tWe put in a special factory order for a new Lincoln Continental Reserve through Antonio Tydingco. Throughout the order process Antonio kept us informed when there was new information available regarding the build of our new car. When the car was built he called to let us know that it had been built and when the shipping information was available he gave us a call to let us know about when it would arrive. He gave us about a week window for delivery and it arrived right in the middle of when he said it would. Very friendly and knowledgeable service. We love the car too!he shipping information was available he gave us a call to let us know about when it would arrive. He gave us about a week window for delivery and it arrived right in the middle of when he said it would. Very friendly and knowledgeable service. We love the car too! More

Service experience Seems your short handed in the Service Advisor department which makes it very hard on the Department in general & the customers. Some one NEEDS to fig Seems your short handed in the Service Advisor department which makes it very hard on the Department in general & the customers. Some one NEEDS to figure out the problem & fix it so you all can keep customers. I always get great service from Edward Causey. He is one of the few reps that is kind & considerate even when he is over loaded with customers in person or on the phone. Maybe Courtesy Ford should replace the Service Manager & start on a new path for customer satisfaction. More

Great Service Steve did a wonderful job of keeping me informed on the delivery process of my 2018 Navigator. Upon delivery he took me through all the features of th Steve did a wonderful job of keeping me informed on the delivery process of my 2018 Navigator. Upon delivery he took me through all the features of the vehicle More

Customer service I enjoyed the concern, staying after work and going the extra mile for me. Antonio has called me twice to make sure everything was ok. I appreciate a I enjoyed the concern, staying after work and going the extra mile for me. Antonio has called me twice to make sure everything was ok. I appreciate all the attention they gave for me and my new truck More

Great experience! I came in 9 months before my lease ended and everyone worked hard to get me into a new car! I just came in to see my options in preparation for my lea I came in 9 months before my lease ended and everyone worked hard to get me into a new car! I just came in to see my options in preparation for my lease ending and never thought I would actually leave with a new car, so was pretty excited. Austin did everything he could to find a vehicle that I desired and would be happy with. This is my third car with Ford and I think I will keep coming back! More

New car purchase. Austin Lortie was the sale person I worked with. Working with him was the best sales experience of any new car I have ever purchased. He was extreme Austin Lortie was the sale person I worked with. Working with him was the best sales experience of any new car I have ever purchased. He was extremely knowledgeable of all the options available on the vehicle I was looking for. He also was very up front about the pricing and discounts that were available. Normally I dread buying a new car because of all the hassle and high pressure sales tactics, But working with Austin resulted in a very pleasant new car buying experience. Red Clevenger More

Tire Replacement Tim was very professional and he kept me informed as to the status of my repair. The waiting area was being cleaned by an employee and they did a good Tim was very professional and he kept me informed as to the status of my repair. The waiting area was being cleaned by an employee and they did a good job. The phone system is horrible on the other hand, multiple transfers and was repeatedly disconnected. More

Edward is always helpful! 2013 Escape would not start unless in battery saver mode. Needed new battery....problem solved! Edward is our go to service guy for our two Fords serv 2013 Escape would not start unless in battery saver mode. Needed new battery....problem solved! Edward is our go to service guy for our two Fords service issues. More

Great service They were right on time, very courteous explained in lay mans terms what was done and needed to be done the next time. Great service They were right on time, very courteous explained in lay mans terms what was done and needed to be done the next time. Great service More