Courtesy Ford Lincoln

Courtesy failed to order license tags for my new car. When informed Courtesy refused to help. I paid for them. Courtesy ordered the tags and screwed up the order. They did not apologize, and would not When informed Courtesy refused to help. I paid for them. Courtesy ordered the tags and screwed up the order. They did not apologize, and would not lift a finger to help. They were very impolite, almost nasty on the phone. Love the car - new car service needs help! I waited on the phone with Oregon DMV for an hour to order the new tags. More

if I could I would give them no stars. I was all prepared to buy this car and they told me it was in service and wasn’t ready so I made an appointment for monday to come in because that’s I was all prepared to buy this car and they told me it was in service and wasn’t ready so I made an appointment for monday to come in because that’s when I got told it would be ready to go. they sold it. never gave me a call or anything. they didn’t care, I put a loan on my car to get all the money ready and this is how cool they are to do this. please don’t go here. go somewhere else that you can maybe trust. More

Worst post sale dealer experience I have had across 6 brands and 14 cars of ownership. I cant get a call back to get my Navigator Black Label in for service that's included in the price of the $98k vehic brands and 14 cars of ownership. I cant get a call back to get my Navigator Black Label in for service that's included in the price of the $98k vehicle. Every single time the oil service has been booked in its a 3-4 day experience to get it sorted out. Sherry in service made it sound today that she is doing me a favor for scheduling pickup and loaner car because she is going on vacation until next Wednesday. If you're the GM of this facility you need to take a long hard look at the people working for you because some are really worthless. More

Very poor communication, refuse to return calls on vehicle transaction. Be aware of dealer I owe you, just want fair treatment. vehicle transaction. Be aware of dealer I owe you, just want fair treatment. More

I recently found out they did not change the transmission filter while changing the transmission fluid. I communicated with three technicians and watched YouTube videos with Technicians saying the filter sho filter while changing the transmission fluid. I communicated with three technicians and watched YouTube videos with Technicians saying the filter should have been changed with the fluid. My vehicle is 10 years old. That's an old filter that could be full of metal shavings, degraded, clogged, etc. My guess is they were trying to save money and assumed I am too ignorant to know they are cutting corners. For a dealership that charges so much money they should be the best, yet after so many bad experiences, I know they are not. What makes this situation worse is they haven't responded to my email about why it wasn't changed. They seem to be trying to avoid the subject which is quite telling. If they don't replace the filter and make this right I will report them to the BBB, etc. Hopefully this will save others the stress and worry. Now I know why so many people call them the stealership. More

Horrible experience with service department, failed to inform us that it could be a week plus for work to be done, initially told me 1-2 days for the work. Unable to get contact them by phone, had to dr inform us that it could be a week plus for work to be done, initially told me 1-2 days for the work. Unable to get contact them by phone, had to drive in to find out they were diagnosing the least important thing we brought it in for. After we told them the main thing was the safety recall. Took vehicle back with zero fixes on the second day because we had no idea it would be two to three times longer than they told me More

Thank you for the great service on my 08 ranger recall for the air bag for the air bag More

Brian S. is a wonderful and knowledgeable service agent. His advise and the respect he shows me is very much appreciated. I do have a concern; the service is a wonderful and knowledgeable service agent. His advise and the respect he shows me is very much appreciated. I do have a concern; the service was set for 10:00am for which I was early. The vehicle was not taken back for service until after 10:30. I had a zoom meeting I was suppose to be on at 12:00. I didn't get out with my truck until 12:30 making me late to the meeting. The service times seem to be rather lengthy. It would be great if I didn't have to plan on two hours for an oil change etc. Time is money and this is costing me. More

Sherry was fabulous, as always! Thanks for the help with my FordPass and extended warranty questions. Also had vehicle in for oil change. Crew was on time and quick. Thanks for the help with my FordPass and extended warranty questions. Also had vehicle in for oil change. Crew was on time and quick. More

Turned my end lease vehicle into a purchase. Very happy with the ease of it all. Very happy with the ease of it all. More