Courtesy Ford
Portland, OR
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Great, friendly service always a pleasure doing business with the team Big thank you to Raymond Croon for being the service writer every time I come in with the team Big thank you to Raymond Croon for being the service writer every time I come in More
Great to get a quick oil change service. Someone needs get rid of the homeless panhandlers around that area though. It's a shame what Oregonians have let happen to the beautiful state that I Someone needs get rid of the homeless panhandlers around that area though. It's a shame what Oregonians have let happen to the beautiful state that I was born and raised in. Happy I moved to Idaho nearly 30-years ago but sad to see what the Portland area has become. More
The AI interface used by this car dealer is horrible. Difficult to get a human being on the phone, hence setting up service appointments is frustrating. Difficult to get a human being on the phone, hence setting up service appointments is frustrating. More
They ended up having my vehicle for 4 days to due 2 recalls and an oil change. The only thing that was done was the oil change. Very disappointed in the service. recalls and an oil change. The only thing that was done was the oil change. Very disappointed in the service. More
Customer Service? Very doubtful in the service department. Please don’t have high expectations. One bad experience is too much, I’ve experienced two. Very doubtful in the service department. Please don’t have high expectations. One bad experience is too much, I’ve experienced two. More
I've got to say, this was the easiest experience I have ever had. Scott Matthews was the MVP. He took my build order and kept me looped in the entire time. Everyone that helped me along the way was an ace: ever had. Scott Matthews was the MVP. He took my build order and kept me looped in the entire time. Everyone that helped me along the way was an ace: Scott, Austin, Ray, Robbie, & Nikita. Scott was very transparent and mentioned some paint damage during transit and got the truck scheduled right away. Great dealership with great people. More
I came in for an oil change and repair for a recall. It went smoothly and the people were very nice. I got my car back the same day, as promised! One negative about Ford is that I asked about tur It went smoothly and the people were very nice. I got my car back the same day, as promised! One negative about Ford is that I asked about turning off the auto stop/start feature. I don't like that feature because it makes my car pause unexpectedly when I try to start moving again. I was told that Ford will not do that work. Since it is no longer required, Ford should be willing to disconnect that feature, or set it to always be off, rather than always be on. If my starter goes out from constant use, is Ford going to pay for that? I think not. More
Kane helped with a recall on my Ford 2026 Explorer Tremor and he was great. Came out to the house and got it done faster than expected. He was friendly and communicated well and asked if there were any other and he was great. Came out to the house and got it done faster than expected. He was friendly and communicated well and asked if there were any other issues or questions he could answer before leaving. It is never ideal to have a recall on your brand new vehicle but overall the experience was great and the issue that we had been having was fixed quickly. More
The absolute worst auto dealership in America. I am too steamed write now to articulate it all but the short of it is my entire experience with this dealership has been a nightmare. From the buyin I am too steamed write now to articulate it all but the short of it is my entire experience with this dealership has been a nightmare. From the buying process to dealing with the most incompetent service department to ever exist, I will never step foot in this dealership again and I will recommend to anyone I know that they do likewise. Avoid at all costs. More







