Courtesy Ford

I experienced some frustrations with trying to communicate with my service representative through both voicemail and text messages which is what they recommended with no response though ! Then th communicate with my service representative through both voicemail and text messages which is what they recommended with no response though ! Then the check-in/write-up process was frustrating as well, as we had to explain what work was needed to two different service representatives as one was busy with another customer and the rental vehicle process created more of a delay as both the dealership and the rental company were short staffed. Long story short, Veronica and Courtesy Ford, both Really Pulled Through, Got the Job Done Right and Made Us Happy Customers !!! This was a 360 degree difference from dealing with Landmark Ford ! More

Just spent 90k on a new truck and decided to buy two more. In the meantime, went in to add an accessory on my new truck and got home. Called for some help. Called three different departments. No one ret more. In the meantime, went in to add an accessory on my new truck and got home. Called for some help. Called three different departments. No one returned my call. Guess I'll move on. More

Courtesy Ford is my choice in the entire Portland area. This is my second visit and I couldn’t be happier. From making the appointment, to check in and waiting, to final check out …every single person was This is my second visit and I couldn’t be happier. From making the appointment, to check in and waiting, to final check out …every single person was exceptional. Bought my Ford at another Portland dealer and live closer to another dealer but I drive out of my way to give my business to Courtesy Ford. Do your self a favor and give them a try. More

The servicing of my Aviator could not have been easier. I will only buy Black Lable vehicles. Courtesy came to my house to pick up my car for service and left me with a loaner of the same model and year. T I will only buy Black Lable vehicles. Courtesy came to my house to pick up my car for service and left me with a loaner of the same model and year. They coordinated around my schedule to make it convenient for me. Outstanding customer service. More

Routine maintenance oil change, etc. plus a repair to the right rear passenger door handle and lock, reconnection of an internal cable! Upon return, Raul noticed a strong burning oil sme plus a repair to the right rear passenger door handle and lock, reconnection of an internal cable! Upon return, Raul noticed a strong burning oil smell and said I should mention it to the Service Dept. not the first time it’s happened. Drive thru workers even notice it. More

One of the best dealerships I’ve ever used! They staff was all very knowledgeable and friendly!! Exceptional customer service!! Thank you for making my car buying experience fun!! They staff was all very knowledgeable and friendly!! Exceptional customer service!! Thank you for making my car buying experience fun!! More

My formerly very reliable 2002 Ford Explorer, purchased new, with 130,000 original miles, quit running. I had it towed to Courtesy Ford and, after at least four trips to the facility and over $6,000 paid f new, with 130,000 original miles, quit running. I had it towed to Courtesy Ford and, after at least four trips to the facility and over $6,000 paid for repairs, my vehicle still will not start and run. I want the Explorer for tasks my new Honda SUV cannot do easily and have studded snow tires for it for winter use - if I could use it. This experience has entailed at least four tows to Courtesy, many days in the shop, much inconvenience and expense, and I'm right where I started. And I had to buy another car I was not ready to buy because I had to have a way to get around during this debacle. Ray Croon acted sympathetic, but would not guarantee no charges for diagnostics (I paid for on each previous attempt). All I want is my reliable Explorer for towing, winter travel, other purposes it is made and equipped to do. I will not have this despite all the money and effort I paid Courtesy Ford to have again. More

Variety of service offered by this dealership is exceptional. We especially like the mobile Home Service. exceptional. We especially like the mobile Home Service. More

Vehicle went in for service - and came out with inoperable systems - that were functioning when the vehicle came in. Service took over a week, anf the vehicle came back dirtier than when it went i inoperable systems - that were functioning when the vehicle came in. Service took over a week, anf the vehicle came back dirtier than when it went in. The voice commands were fully operational when I put the vehicle in. Completely inoperative when I got is back More

Zach was wonderful. He explained everything to us about our new Bronco and got me the exact color and type that I wanted. We have bought many vehicles from Courtesy Ford He explained everything to us about our new Bronco and got me the exact color and type that I wanted. We have bought many vehicles from Courtesy Ford and this transaction was one of the best. Thank you Zach and Courtesy Ford More