Courtesy Ford

My formerly very reliable 2002 Ford Explorer, purchased new, with 130,000 original miles, quit running. I had it towed to Courtesy Ford and, after at least four trips to the facility and over $6,000 paid f new, with 130,000 original miles, quit running. I had it towed to Courtesy Ford and, after at least four trips to the facility and over $6,000 paid for repairs, my vehicle still will not start and run. I want the Explorer for tasks my new Honda SUV cannot do easily and have studded snow tires for it for winter use - if I could use it. This experience has entailed at least four tows to Courtesy, many days in the shop, much inconvenience and expense, and I'm right where I started. And I had to buy another car I was not ready to buy because I had to have a way to get around during this debacle. Ray Croon acted sympathetic, but would not guarantee no charges for diagnostics (I paid for on each previous attempt). All I want is my reliable Explorer for towing, winter travel, other purposes it is made and equipped to do. I will not have this despite all the money and effort I paid Courtesy Ford to have again. More

Variety of service offered by this dealership is exceptional. We especially like the mobile Home Service. exceptional. We especially like the mobile Home Service. More

Vehicle went in for service - and came out with inoperable systems - that were functioning when the vehicle came in. Service took over a week, anf the vehicle came back dirtier than when it went i inoperable systems - that were functioning when the vehicle came in. Service took over a week, anf the vehicle came back dirtier than when it went in. The voice commands were fully operational when I put the vehicle in. Completely inoperative when I got is back More

Zach was wonderful. He explained everything to us about our new Bronco and got me the exact color and type that I wanted. We have bought many vehicles from Courtesy Ford He explained everything to us about our new Bronco and got me the exact color and type that I wanted. We have bought many vehicles from Courtesy Ford and this transaction was one of the best. Thank you Zach and Courtesy Ford More

Went in for my 5000 mile oil change as I have for the past 5 years and was very disappointed in the service I received this time. Last time I was there they change out a front headlight that was out and past 5 years and was very disappointed in the service I received this time. Last time I was there they change out a front headlight that was out and when we got home it was pointing sideways which we did not realize till nighttime. We live about 40 minutes from the dealership and decided to wait till this time to let them know and fix. Unfortunately, after explaining to the service lady what happened, she said they would have to take the front bumper off and take it next door to fix and would take at least 2 hours. I am very disappointed with their response and should be free to fix. Will not be going back after many years of changing our oil there More

Steve Huffman got the commission but at best he was mediocre. Did not do his follow ups I was asking for nor returning my calls. After saying, after I asked, he mentioned interest rates as low as 0% mediocre. Did not do his follow ups I was asking for nor returning my calls. After saying, after I asked, he mentioned interest rates as low as 0% or 2.9% which was wrong! And, while I eventually just decided to purchase the regular Navigator, what I was asking for (Reserve L) was bit the vehicle I was told. Do not know if that could be hung on Steve but Thomas caught it. Will tried explaining the interest rate situation but this calamity was ultimately the result of a lack of diligence on Steve's part. In the end I can say I was not a delighted customer. Thomas did his fully capable best job which alleviated my feelings somewhat but this was not smooth at all! More

It ended up fine, although the change to the Quicklane program had not been communicated. But everything worked out fine! program had not been communicated. But everything worked out fine! More

The service was great. Serviced my car in the time I was quoted. Nice people Serviced my car in the time I was quoted. Nice people More

Was thrilled when I was offered courtesy valet delivery of my car to my home. I have only had my car serviced here and had never been given this wonderful option. It made my life easier since I didn't have of my car to my home. I have only had my car serviced here and had never been given this wonderful option. It made my life easier since I didn't have to coordinate a ride to pick it up. Loved that service! More

Brian made sure my car was in and out as soon as possible thanks again thanks again More