Courtesy Ford

When I first reviewed Courtesy I gave them 5 stars for the sales process, but their after the sale customer service is horrible. A few months after I picked up a brand new F350 Platinum from them I discov the sales process, but their after the sale customer service is horrible. A few months after I picked up a brand new F350 Platinum from them I discovered a paint flaw on the bed of the truck. I brought in to them. I talked to a sales manger named Steve Wallace who brought out the body shop manger Rob Nixon. They both looked at the truck and acknowledged the flaw in the paint. Rob tried to get pictures for Ford but none showed the flaw. He asked me to take some in different light which I did and texted to his cell phone. I heard nothing for 2 weeks. I called and they asked if I could drive the truck back in for more pictures to send to Ford. I did, we were able to get better pictures. At this point two other gentleman came out to look at the truck. According to Rob it was the GM Rick and an older gentleman, I do not recall his name. They also acknowledged the flaw and the older gentleman said they would get it handled. I said I appreciated that since it was a new and very expensive truck. 3 weeks went by without hearing anything from them, I figured they were try to get Ford to come up with a solution. I can only speculate that since I have never heard from any of them again. I have left messages and emailed them all twice. I called Ford and they had no record of any claim. This leads me to believe it was probably lot damage or a accident they did not disclose to me at the time of purchase. I am in the process of taking to a independent body shop so they can document what they find and then I can go from there. If I was going to buy anything from Courtesy I would demand it be but in side with good light at the time of delivery. I picked mine up in January outside, don’t make my mistake by trusting I was buying a new truck that didn’t need to be gone over with a fine tooth comb! More

This last vist with Alyssa as my service advisor was great and she was very helpful. Prior to this all my other visits have been horrible. The worst communication I have ever had with any business. Set great and she was very helpful. Prior to this all my other visits have been horrible. The worst communication I have ever had with any business. Set a appointment and truck sits for a week plus before it gets looked at. Have to drive to the dealership to get updates because nobody answers the phone. Bring it in for the same issue multiple times because they drop the ball over and over again. Im very excited that my warranty is expired and I can use any shop I want now. The work that was done all seems to be good. Communication and lack of urgency or follow through is what gets 1 star because it was literally every single vist. Unfortunately I got a truck with alot of problems. The last visit they left my hood unlatched which I found out on i205. Luckily it did not fly open completely or damage anything. Again, Alyssa was great. Everything else here sucks More

I had such a great experience with Sherry + Scott. I always feel so taken care of when I come here and am a customer for life! Their attention to detail, care and communication are excellent! I always feel so taken care of when I come here and am a customer for life! Their attention to detail, care and communication are excellent! More

Scott MATTHEWS at Courtesy Ford answered all my questions and didn’t push anything other than what I wanted. A truly unique experience. He will treat you right. and didn’t push anything other than what I wanted. A truly unique experience. He will treat you right. More

Scott was great, reapondes promptly to my questions, and was super helpful! Very pleased with the service and purchase! was super helpful! Very pleased with the service and purchase! More

Mike McClure was fantastic to work with. We had a particular Maverick in mind. It was in transit and he kept us posted every step of the way. Once the truck was at the dealership we got imme We had a particular Maverick in mind. It was in transit and he kept us posted every step of the way. Once the truck was at the dealership we got immediate outreach and he took us through the sales process as quickly as possible. Absolutely would work with him again if we were looking for another vehicle. More

They got the job done. Was supposed to be 45 mins but took 90 mins. All business no personal connection. Didn’t go over the inspection results, but did get a checklist. No Was supposed to be 45 mins but took 90 mins. All business no personal connection. Didn’t go over the inspection results, but did get a checklist. No comments about vehicle condition. More

My service at Quick Lane today was perfect. But when I purchased my Ford I did not get good service. I repeatedly called for information and help and got nothing. I'm very disappointed. I did c But when I purchased my Ford I did not get good service. I repeatedly called for information and help and got nothing. I'm very disappointed. I did come in for my free oil change today and the young man had great customer service skills. But other than that it's been disappointing More

Courtesy Ford has been my dealer/service agency for 27 years. The service staff, especially Brian Sterrett, are awesome - friendly, knowledgeable, accurate. The sales staff are willing and able to answer years. The service staff, especially Brian Sterrett, are awesome - friendly, knowledgeable, accurate. The sales staff are willing and able to answer questions and help without being pushy. Sherry Gaylord, in the Customer Care center goes above and beyond to help the customer get what they need.There is no need to go anywhere else for any help needed. More

Clyde has always been great to work with we just had to get past the great deal guy and everything else went good buying a mustang. get past the great deal guy and everything else went good buying a mustang. More