Courtesy Ford

Well here is a problem that I have with your company. .. I was pregnant & my family needed a bigger vehicle. We trusted courtesy in helping us. Brad from.courtesy dodge failed to give us a car fax rep .. I was pregnant & my family needed a bigger vehicle. We trusted courtesy in helping us. Brad from.courtesy dodge failed to give us a car fax report. He also failed to tell us that the 2017 gmc acadia denali was in an accident. You see multiple ?s about our vehicle... a trunk piece that was missing, the back hatch not lining up... and more ?s but good old Jimmy boy was quick to tell us he'd take care of it all & make sure we had a trunk piece that was missing & basically sold us his soul back & forth so we would purchase the vehicle... Which by the way maybe 2 promises he made happened out of probably the 10 he made. We were about to sign the papers but I ended up listening to a voice-mail from my doctor stating that I had precancerous cells & that she was 99% sure I had cervical cancer. We left that evening with out signing the papers we got in our 2019 jeep cherokee trailhawk elite that was our trade in & went home to sort things out. We felt rushed to make the decision with me being 8 weeks pregnant & with our devastating news. I went in for a LEEP procedure the day my husband signed the papers January 17, 2023. I was diagnosed with 1b3 cervical cancer. Doctors wanted me to terminate my pregnancy & undergo chemotherapy & radiation right away. I don't believe in terminating any pregnancy & I would put my life at risk before my children. I had a hard time finding doctors who would agree to having me as a patient. I had no other options with the difficulties I was having but to undergo chemo while pregnant. My son endured 5 chemo sessions with me before being forced to have him at 34 weeks. We have a very healthy baby boy that was born July 5th,2023. I then had a postpartum hemorrhage, blood transfusion & postpartum pre-eclampsia so I nearly died 3 times alone just with my pregnancy & these complications had nothing to do with my cervical cancer. After having a 21hr magnesium drip from the postpartum pre-eclampsia, we noticed that the ACADIA emblem was going up our vehicle at an angle. I then told my husband we need a car fax report. We purchased one & guess what the vehicle you SOLD US WAS IN A REAR END AND FRONT PASSENGER END ACCIDENT. A VEHICLE THAT WE KEPT SAYING IT WAS FOR OUR FAMILY. Multiple issues happened not even with in the 1st month of having it. Thank God for extended warranty. This was at the end of January beginning of February. We then contacted the owner John Ventura, I luckily did a nice internet search & found his cell phone number. He talked to my husband & I and told us to come down that he would help and make things right. We understand we did put some miles on the vehicle for my appointments from Johnstown where we live to Pittsburgh for my doctors appointments but at that time it was under 4 thousand miles that we put so we understood that we would take a small loss. & we did carry $3,500. Negative equity but you didn't offer us anything any other dealership has when we took our vehicle other places after we tried to let you make things right... You never made things right.... you offered us way less than other dealerships did. After we told Mr. Ventura our story. Our 2019 jeep we bought brand new it had less than 30k on it. Our family isn't used to buying used vehicles. We normally buy brand new but with a baby on the way we needed something bigger & pretty fast. We kept asking ?s about the ACADIA to Jimmy boy & Mr I know nothing on how to do my job Brad, so I need to have Jimmy to answer every ? For me. We came to you for a bigger vehicle & it was well known multiple times that it was for our growing family. You never gave us a car fax report bc if we would have known the vehicle was even in a minor fender bender we would have never ever ever have bought it. Don't trust this dealership they are snakes More