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Courtesy Ford
Altoona, PA
104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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104 Reviews of Courtesy Ford
November 22, 2019
Things went pretty smoothly. The salesmen was good about getting a hold of me when I had questions or comments about our deal and was good about dealing by texting me and getting The salesmen was good about getting a hold of me when I had questions or comments about our deal and was good about dealing by texting me and getting most of my paperwork done before I showed up so I didn't have to be there for hours. More
by Cupcake
Employees Worked With
Darien
November 14, 2019
Not a good experience If you want to b treated like an idiot....this is the place to go. I requested a price quote on two Lincolns.....I waited over 45 minutes to find out If you want to b treated like an idiot....this is the place to go. I requested a price quote on two Lincolns.....I waited over 45 minutes to find out the salesmen stated his boss want me to choose. At this point I just said forget it and we left. As I started my car you guessed it the manager came knocking at my window....He didn't want me to be confused he stated....really. He stated he could give me a price on 20 cars and I said you can't give me a price on the two I asked about. I would not recommend this place.... I did make a purchase ended up dealing through text messages..... When we came back to sign papers the manager would not even look at us....didn't even receive an apologize as to the xxx he was.....an it was a cash deal.....how confused can a person be... So if you want the round around and to be treated with no respect than you might like Courtesy Lincoln I have never been treated this way when purchasing a Lincoln and this is the third one I have bought. More
by Lincoln2019
Employees Worked With
manager: he never gave his name
November 13, 2019
I had a great experience with both vehicles from Courtsey Ford! Darian Zelanko made it so easy and got my sale through Professionally and fast! Ford! Darian Zelanko made it so easy and got my sale through Professionally and fast! More
by gzelanko49
Employees Worked With
Darian Zelanko and Kelly
November 09, 2019
new truck purchase This sales person Dalton was very helpful in finding the right truck for me. Was able to get vehicle prepped and ready with the extra items needed b This sales person Dalton was very helpful in finding the right truck for me. Was able to get vehicle prepped and ready with the extra items needed before truck was delivered. More
by dlunglhofer
Employees Worked With
Jim Nardozza
October 16, 2019
Buyer Beware! It was the worst car buying experience I've ever had. Between the salesman, service manager and sales manager, I got a complete run around. There was It was the worst car buying experience I've ever had. Between the salesman, service manager and sales manager, I got a complete run around. There was little to no communication between these folks. I drove 2 hours to pick my car up and when I got there, it wasn't ready. Even though I was told the day before it was and the 172 point inspection for the preowned certification was complete. Neither were accurate. While discussing warranty options, we found out it was never certified. Then the next day we were told that it was and that there was just a mix-up of the paperwork. But during the test drive, the vehicle pulled drastically to the right and there was a whistling noise. Turns out the one tire was almost bald and the roof rack was put on backwards! So how in the world was this car ever certified?! I got the report and sure enough, it was signed and dated 9/6/19, with all of these problems! So now what else was missed or reported inaccurately? When the car was finally ready four days later, they did deliver it to me but without confirming that they were. I had to keep calling to find out its status. It was eventually delivered but I still have not heard from my salesman, Sean Fernandez. I would have thought he'd have reached out to let me know it was on it's way, or perhaps after it was delivered, to make sure all was well. Nothing! These folks made me feel like I was an inconvenience, when in reality, I was simply forcing them to honor the agreement we made. Ford Motor Company will be notified of this substandard dealership and its poor customer service! I must mention though that the business manager, Kelly Gummo, was absolutely awesome. She was very patient, thorough and knew her job very well. More
by Penny
Employees Worked With
Sean Fernandes, Brenda Stephens
August 04, 2019
Great honest staff. All questions answered. All employees were positive and more than helpful. All staff were knowledgeable of products and laws. Followed up on all qu All questions answered. All employees were positive and more than helpful. All staff were knowledgeable of products and laws. Followed up on all questions and also followed up after purchase. Would definitely consider future visit. Actually bought two vehicles in three months. More
by Swampfox
Employees Worked With
We’d & Shawn And a few team members.
July 09, 2019
Pleasant experience Sales person very helpful,pleasant. Had the answers to any question I had. Gave my husband & I the time alone to talk & deciide to buy. Sales person very helpful,pleasant. Had the answers to any question I had. Gave my husband & I the time alone to talk & deciide to buy. More
by puppies
Employees Worked With
Dalton Price
June 24, 2019
Doesn't make good on promises made for deal So disappointed in this dealership and my salesman. I bought a 2020 Kia Sportage on the premise that a car starter would be put on the vehicle. I wo So disappointed in this dealership and my salesman. I bought a 2020 Kia Sportage on the premise that a car starter would be put on the vehicle. I would be happy with the app. if it were available, but I did NOT want a fee involved and Ryan Weaver told me he would throw in a car starter. I was also looking at another vehicle from Hyundai. When the offer with the car starter was thrown in, I bought decided on the KIA. I was told when signing that they had to order it to put on the car and was given a "We OWE" paper for the starter. Upon going through the manual and signing up for the app. I called Ryan and TOLD HIM that KIA did indeed have an app. (he didn't know that this was available on the 2020 Kia Sportage) to start the car and would the starter have any interference with that app. I was told that it definitely would not. After receiving my new registration and realizing Ryan had put the wrong license plate on my car and an employee was actually driving with MY PLATE (another whole fiasco), I called to have that fixed when I brought the car in for the starter. Sue, said, "Oh, we were just talking about the starter. Didn't anyone call you?" She had to get more information and would call me back. After an hour and a half of no return call about what to do for the license plate or the starter, I called and asked to talk to a manager. Robby took my call and I explained what was going on......He started with the plate saying that news salesman make mistakes.....blah, blah, blah.....but when told a seasoned employee put the plate on, he apologized and said it shouldn't have happened. When I asked about the starter, he said that they could NOT put one on the 2020. The salesman KNEW the deal was contingent on the fact that a starter was put on this vehicle. He was on vacation and couldn't answer any of the questions the manager had. I had to then drive 45 mins. each way to get the plate exchanged ($20 gc was given to me for my gas.....but what about my time???) I was also told they would give me back the money for the starter. When I arrived an hour later (of which I told Robby that I would be there in an hour), he was conveniently "out to lunch". Sue was gracious but was stuck with giving me a check for $318 for the starter. Funny that when I was going to purchase the 2019 Kia it was going to be $500 as they wouldn't include it for the 2019.......but, when they have to fix a mistake, it conveniently was only $318. I hate car shopping for this exact reason........bait and switch and don't make good on their deals. Shame on Ryan for wanting a sale before his vacation and shame on Robby for not having the decency to even meet me to fix this mess. I will tell everyone to avoid this dealership. Totally disappointed. More
by StephanieM
Employees Worked With
Ryan Weaver and the manager, Robby
June 03, 2019
Lincoln Navigator L Great deal! Nice people to do business, Ask for David Greer. Had the car we were looking for and closed the deal. i will shop there again. Dale Mil Great deal! Nice people to do business, Ask for David Greer. Had the car we were looking for and closed the deal. i will shop there again. Dale Miller More
by dlmiller
Employees Worked With
David Greer
