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Courtesy Ford - Service Center

2.8

9 Lifetime Service Reviews

455 Providence Rd, Brooklyn, Connecticut 06234

9 Reviews of Courtesy Ford - Service Center

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February 01, 2018

"Frozen Latches"

- Roaring422

I recently purchased a 2015 Ford 150, The latches on my door when frozen, would not let me close my doors.I called the dealership, Ed the service rep, told me to bring it in. An hour later i arrived at the dealership and was informed there was a recall for the latches on my doors and they will fix the problem right then and there. After waiting for the job to be finished my truck was finally fixed. Everybody involved, did a great job. Thank you Ed

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jaymie Cellucci
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Terry St. Onge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ed in service department
November 13, 2017

"Coupon overchages - feeling ripped off. "

- Browmaster

A few years back Courtesy Ford supported some KHS Band Students on a trip to Disney. One of them was my son. I've done my best to support them since a company that gives back to the community is good to keep around. I've finally had enough. I went in with a $40 oil change coupon and came out with a $120 bill for a replaced filter cap and a markup for synthetic oil. Might I mention they broke the filter cap then charged me because they couldn't get it off any other way. I could have purchased a filer cap online for $40 or nearby auto parts store for $45 they charged me $60... I've done my best to give them the benefit of the doubt. But when you walk away feeling ripped off you don't come back ... ever... I will take my oil changes and emission tests elsewhere for both my cars from now on. Maybe they are good when your looking for a new Ford but stay far away from the service side... coupons are not worth the paper they are printed on. They will pump up everything but your tires those they let the air out of... seriously get the pressure checked on your tires after service they let the air out.

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Recommend Dealer
No
Employees Worked With
Service
April 13, 2017

"Sales...5 Stars, Service...2 Stars"

- Eric

I bought my Escape a year ago. The Salesman (No Longer Works there) that sold it to me was very patient and understood exactly what I was looking for. Great Guy!!! I needed service for shuddering a year later. I felt upsold on all my repairs. Spent $2000 on repairs. Escape still shuddered. Took it to my old repair guy in Groton. $700 later, my Escape rides smooth as ever. Will not be returning to Courtesy for Service. Sales...maybe, but never service. PS. $7 for capped lug nuts? Seriously?

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Recommend Dealer
No
Employees Worked With
service department
Apr 13, 2017 -

Courtesy Ford responded

I am very sorry to hear you had a bad experience with are service department. Your feed back is very important to us. If you would like to give my General Manager John Torres a call at 860-774-3673, he would be happy to discuss the situation with you.

November 17, 2016

"Great service! "

- Debra Hutchins

So nice. I had forgotten to bring the unlocker for my wheels. They allowed me to run home and grab it and finish the service - - tire rotation! Kept me informed at each step. Had a nail in my tire. For $10, they repaired it!! Thanks for the great service!!! Debra Hutchins Brooklyn, CT

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Recommend Dealer
Yes
Employees Worked With
Rob
October 13, 2016

"Rip off artists "

- PT3750

took vehicle in for repair which has been in for the same thing multiple times and they don't fix it. Customer service is horrible.

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Recommend Dealer
No
Employees Worked With
Horrible staff, Marlene Dady, Danielle Apollonio
Oct 19, 2016 -

Courtesy Ford responded

I am sorry to hear you had a bad experience with our Service Department. If you could please contact my General Manager John Torres at your earliest convenience, he would be happy to address your concerns directly. He can be reached at 860-774-3673. Thank you.

May 07, 2016

"Poor service at best"

- JustTryingToMakeALiving

I have gone to this dealer numerous times for service ... including when they were 'Collins Ford'. In my case, they have always done a very poor job and have overcharged. In the most recent visit, they refused warranty which cost me over $5600. Also, the attitude of the service personnel that I dealt with was horrible.

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Recommend Dealer
No
Employees Worked With
Peter Slota
May 02, 2015

"Jaymie Cellucci"

- harleydavidson

By far the BEST experience we had buying a car for my mother in law. I have had all my service done there on my own vehicle since the purchase of the new car. I am so grateful for how much respect he had for my mother in law as she was 81 at the time of purchase. What a caring man. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Jaymie Cellucci
February 12, 2015

"Great Service, Friendly Atmosphere, Quality work"

- PearlyWhite

I was recent in for service on my 2010 Ford Fusion. I had a unfortunate sudden break down that needed attention. I called the service department and was told to get the vehicle over to them. I had it towed over and within a few hours of its arrival I knew the problem, The cost and howsoon I would get my vehicle back. The Service was very quick, the pricing was very good and the work seems to be professional. My contact in service was Michael Wilson. He was very friendly, very knowledgeable and kept me update while my vehicle was in. I could not ask for a better experience given the circumstances. Thank you

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Recommend Dealer
Yes
Employees Worked With
Michael Wilson
July 07, 2014

"Terrible Business"

- LChavez23

AVOID THIS DEALERSHIP! In May of this year my family decided to upgrade from a small sedan to a missile sedan. We really like the Ford Fusion and had shopped a couple dealerships, until we found a Fusion we liked. We ended buying from Courtesy because of the amount of trade in they were going to give us. However, that is not this businesses problem. Shortly after we purchased the vehicle we were involved in a car accident and had the car towed there for the body work based on the fact that it was new vehicle and they should be able to provide the best service. They do not have a body shop on the premises, so the send it to a shop that they do all their body work with. The shop was very good and helpful but the work was not to our standards when we received the car back. Prior to us even getting the car back we were told that the vehicle was at the dealership and needed to have an alignment. We were told by the service department that they would call when the car was ready, this was on Thursday. They never called to let us know the car was ready. We figured that there was still work to be done. I ended up calling on the following Tuesday and was told the car had been ready since Friday. I asked why nobody called and I was told that one of their workers took time off and the workload must have been too much for them. First off, I don't know how you can be too busy to make a 2 minute phone call to a customer to tell them their vehicle is ready. Second, why would you even say something like that, like my satisfaction is not important enough. So, since nobody informed me that the car was ready I incurred 4 extra days on my rental car that my insurance would not cover because it was passed the amount they would cover. The people in service and the general manager tried to tell me it was our fault that we did not pick up our car even though nobody seemed to care if the car was picked up. When we received the car the body was not aligned properly and they tried to tell me that is the way all of the cars were. Before they had said that, my wife and I looked at brand new ones that were aligned properly. Then they tried to tell us where the damage occurred that it wasn't going to be fixed. I told them that they needed to send it to be worked on again and they finally agreed to send it. We were supposed to drop the car off on Sunday for them to take it to the body shop. I called on Sunday to ensure that there would be a rental car for us, but when I called the person that I spoke to had no clue about what was supposed to happen. Again, I was very frustrated and felt like we didn't matter. I then called on Monday and was told I was going to have to wait a couple more days to bring the car in. I brought the car in and it was taken back to the body shop. Today, I was actually called and told my car was ready for pick up. When I went to pick it up I saw that the alignment was still not to my satisfaction but I honestly don't think it can get too much better because of where the accident occurred. I can live with the fact that my nice new car is not going to be perfect the way it was, but as I was inspecting the car I found a gash in the molding where the work was to be done. I told the service manager that I was not happy with this new problem and he told me there was nothing he could do. He dealt with mechanical and not body work and it was out of his hands and he had no power. If you're the service manager you should have some power and you should inspect the work that comes back to your department. He said he wasn't going to do anything for me and if I wanted I could talk to the general manager. I went to speak to the general manager and he told me that he was done with trying to fix my car. I if I wanted anything done I was going to have to talk to my insurance. The general manager had the audacity to tell me he was done with me. He basically told me in not the actual words that he did not care about the satisfaction of his customer. I don't know what kind of business they are trying to run there but they obviously do not care about providing service that is geared towards customer satisfaction. I then asked for a receipt of work and was told that I would get one in the mail and that they had too many other services to be done to give me a receipt. I am just totally disgusted that I even purchased my car from this dealership and then decided to get the body work done through them. Luckily, the body shop is far more concerned about the customer and said that they will fix the issue. All the dealership had to do was say, ok we'll get this fixed but they didn't care. AVOID THIS DEALERSHIP! Happy car hunting.

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Recommend Dealer
No
Employees Worked With
General Manager and Service Manager
1
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