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Courtesy Hyundai Tampa

Tampa, FL

Overview
Reviews
Vehicles
4.3
1,580 Reviews
Call Dealership (813) 870-0012
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3810 W Hillsborough Ave

Tampa, FL

33614

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Showing 1,580 reviews

October 28, 2024

Easy to get an appointment at a short notice and regular maintenance issues are taken care of quickly More

by raycay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Pate
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October 28, 2024

I am not trust them. I am not happy with the brand, too much issues for a car in 5 years. More

by jorgegom_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Fuentes
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Nov 01, 2024 -

Courtesy Hyundai Tampa responded

Thank you for sharing your thoughts with us. We sincerely regret that your experience with both the service and the vehicle has fallen short of expectations. Your trust is very important to us, and we apologize for the frustrations you’ve faced. We would like to speak with you further and hopefully restore your faith in us. Please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-356-7501

October 28, 2024

Their communication with customers is very poor especially after you have had a service done and is voicing your dis satisfaction. They do not want to take the responsibility of sorting the problem More

by nworb23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery Martinez
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Nov 01, 2024 -

Courtesy Hyundai Tampa responded

Thank you for your feedback. We apologize for the poor communication and for not addressing your concerns in a timely and effective manner. This is not the experience we aim to provide, and we regret that you were left feeling unsupported. We would be happy to assist you. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-356-7501

October 28, 2024

The dealership is fine I come here for all of my service. Now the body shop is a different story. More

by zorsab1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 28, 2024 -

zorsab1242 responded

I was to be sent a PO BOX address so I could talk to someone about the fading on the plastic part above the Hatch back. I was also to be sent a case number. Most of the people in the body shop are nice but the one they gave my file to for an estimate never to this day has returned my phone calls. There was a nice young man that did it on a Sat. But the fading never should have happened. If I go to trade in or sell the car them will deduct for the fading that is Hyundai fault, they never should have put a plastic part on the car for Florida. Please call me you have my info Randall Stiles

Oct 28, 2024 -

zorsab1242 responded

zorsab1242 responded publicly on 10/28/24 7:42 PM I was to be sent a PO BOX address so I could talk to someone about the fading on the plastic part above the Hatch back. I was also to be sent a case number. Most of the people in the body shop are nice but the one they gave my file to for an estimate never to this day has returned my phone calls. There was a nice young man that did it on a Sat. But the fading never should have happened. If I go to trade in or sell the car them will deduct for the fading that is Hyundai fault, they never should have put a plastic part on the car for Florida. Please call me you have my info Randall Stiles

October 27, 2024

I HAVE A VERY SERIOUS SAFETY ISSUE WITH MY ‘24 ELANTRA, THEY TRYED TO FIND THE CAUSE BUT COULD NOT. THE STAFF DID THERE BEST BUT DETECTING BAD COMPUTER CODE LINES IS ABOVE WHAT THEY CAN DEAL WITH. HYUNDAI More

by DRIVING DOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT.
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October 27, 2024

Courtesy Hyundai has come a long way from mediocre customer service to a five star customer service dealership. Courtesy Hyundai is an example to many dealerships of how customer service should be li More

by jabezal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Martinez
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Oct 27, 2024 -

jabezal1 responded

Yes I (Alex B)wrote what you are reading above, and courtesy Hyundai deserves all recognition for their professionalism customer care.

October 27, 2024

Very professional, outstanding customer service. Very attentive to detail. Explained the sale process that was seamless. No surprises. Thank you. More

by Jimciocia
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Welty, Carlos Ventura
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October 25, 2024

Gracias a Naomi por la hospitalidad, el cariño y la dulzura con la que trata a sus clientes. Consiguió un buen trato para mí y un bajo interés, ayudó con todo, incluso a mover mis cosas para el auto nu More

by Roxana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naomi
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October 25, 2024

The service reps are always helpful and friendly. All repairs completed timely. Special thanks to Ben Rivera, for cooecting some misinformation. He always puts customer 1st. More

by cartersvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben rivera
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October 25, 2024

Very expensive don’t come here charged me 1100 dollar labor for cleaning oil from engine I got quote for 150 from reliable mechanic. 4x with their own customers is insane More

by ibrahimmalhi2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Germaine Grey, Nick Joseph, Carlos Ventura
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Nov 01, 2024 -

Courtesy Hyundai Tampa responded

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the cost of service. We aim to provide transparent pricing and quality service, and it seems we did not meet those expectations in your case. We would be happy to answer any questions you have about pricing. Please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-356-7501

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