"Worst service I have ever experienced. No customer..."
Worst service I have ever experienced. No customer service. No follow-up. Will continually deliver same set of excuses. They will be too busy if you need any support! Worked with them for 6-weeks before GM finally called, nice apology but too little too late. I tried by phone, email, and in-person and was ignored. NEVER PURCHASE FROM A COURTESY DEALERSHIP!
Employees Worked With
"Courtesy Hyundai became EXTREMELY unprofessional once I..."
Courtesy Hyundai became EXTREMELY unprofessional once I left their dealership. There were further documents that needed signed from the co-borrower on my vehicle and I was told when I came in that they could overnight the items needed signed and there would be NO issues. Well that was not the case, two days later and I was basically being harassed by the salesman Mina that the paperwork HAD to be signed before end of the month and mailing was not an option. None of this was disclosed to me when I was there and I confirmed MULTIPLE times that this would not be an issue. I was basically then told I was a liar by Mina and that how I was acting was suspicious. Not only did Mina say the paperwork could be overnighted without a notary or anything so did the finance guy Derrick. After multiple texts of harassing and threatening by telling me to bring the car back, I inconvenienced my co-borrower and they had to meet Mina in order for me to “keep” my car. I am absolutely disgusted my how I was treated after leaving and how it all was handled. Not to mention I never once complained to the fact that I was never offered to test drive the vehicle while there, my Bluetooth was never set up or offered to be set up, my blue link never was set up or offered and I had to reach out after I left to get my blue link account set up. The vehicle still had MULTIPLE stickers and plastic wrap left on vehicle that I had to remove because I’m assuming the PDI was rushed. I’m never one to write a review because I believe all peoples and businesses make mistakes and I believe it’s how your right your wrongs that make an impact, however this company did not. I was told one thing and they did another! They were quick to make a deal and push me out the door only to lie and be extremely unprofessional once I left. While I’m sure they won’t mind having to deal with me again, I WILL NEVER purchase another car from this dealership nor will I recommend them to anyone.
"Extremely unprofessional dealership. We found the used..."
Extremely unprofessional dealership. We found the used car we wanted. Another salesperson HID the keys so no one could drive it. The tire was also flat. Finally, keys found and GM said would fix tire. After hours of messing around, we had to leave at 4:30. Called back at open the next morning and we’re told the car had sold—overnight—while the tire was being fixed. Tried to get a straight answer from Thor, the online sales manager. He promised to inquire and call us back 3 times but never did. He finally transferred us to the manager’s voicemail. The manager did not call back, either. What a waste of two days. Our guess is that a salesperson wanted the car and put every roadblock possible in our way. This place is the antithesis of service. Shady and untruthful. Worst dealership experience ever. Going thru Carvana now.
Employees Worked With
Other Employees :
Thor in Internet sales; Roberto in sales