Courtesy Hyundai Tampa

Horrible Experience Stay Away from Courtesy Hyundai Here's why from my experience: - After signing a first contract, they "lost" it and made me sign another one pro Stay Away from Courtesy Hyundai Here's why from my experience: - After signing a first contract, they "lost" it and made me sign another one promising it was the exact same, but the purchase price was increased, mileage limit was wrong, and my monthly payment was incorrect. -They promised me I would recieve a Florida plate even though I was co-signing. Instead, it took them 3 months to tell me my plate and title had been waiting in my hometown 12 hours away the entire time. I wasted 1700 miles, 2 days of driving, gas money, and time I coudn't take off from my company. There has been no compensation for their lies or inconveniences this has caused me. - When I asked for help from my salesman who has "overseen" my lease, Mike Fonderson, about all these issues, he always had an excuse why he couldn't help. The financial Manager Mia Nicole Frem apparently doesn't know how to answer phone calls or emails, and she also has an excuse for everything. She refused to acknowledge me at the dealership and was very patronizing when I had questions about my account. - So far, I have been giving a "manager" number to discuss my situation but have received NOTHING in SERVICE or PROFESSIONALISM. This dealerships lack of morals is disgusting. 12/19 Update: No one from the dealership has helped me despite this awful review and after countless email/phone calls. The one random person that contacted me to "help me" told me I didn't know how to count and that it was okay that I was lied to during the lease process. More

Salesperson Alvin works for the customer! Alvin Williams was an awesome sales person to work with. So good actually that we followed him across town from a previous dealership to Courtesy. He Alvin Williams was an awesome sales person to work with. So good actually that we followed him across town from a previous dealership to Courtesy. He is very patient, positive and not pushy whatsoever. He really wanted to do what was right for me and worked hard to get me what I wanted. I felt as if he was on 'my side' so to speak which isn't the first thing I think of when I think of a car salesperson. Great experience, would refer him a thousand times! More

Service Department I am doing a follow up review for my experience so far with my 2015 Hyundai Elantra purchase. I bought my car October 31, 2014. 3 weeks to the day tha I am doing a follow up review for my experience so far with my 2015 Hyundai Elantra purchase. I bought my car October 31, 2014. 3 weeks to the day that I picked up my new car and it's already in the shop! Let me start by saying that my 2 experiences now with the service department have been TERRIBLE. The only bright light was Amanda, who I talked to over the phone only and was very nice and told me to bring the car right in. The 2 gentleman in the service dept (one named Arial) are very rude. Amanda told me she was getting ready to leave for the day but that the 2 gentleman would take care of me when I got there. I understand that I got there 10 min before closing for service but I was just dropping off the car and getting a loaner. One of the guys stated that they would take my car and "leave it for Amanda the next day and let her deal with it." Gee...sorry to inconvenience you! I have been in customer service for 30 years and NEVER would I say something like that to a customer. Frankly, I have been the one inconvenienced. My brand new car is only 3 weeks old and the check engine light comes on already and I have the car choking down the road?!? I am not a mechanic but definitely seems like something is up with the fuel pump. My prior vehicle was a 2008 Subaru WRX and in the 5 years I owned it not once was it ever in the shop....so I can't tell you if the service guys at Subaru are jerks because I never saw them! Haven't gotten the final word yet as to what is wrong with my Elantra. I dropped the car off Friday evening, didn't hear a word from anyone on Saturday but yet I received a call from my Dad stating that serv dept called HIM saying my car is done! OK I know my Dad assisted in the purchase of my vehicle but I gave the service dept MY cell phone number to call when vehicle was done. In my line of business (I work for a large well known insurance company) that's a breach of privacy. My Dad didn't go with me to drop off the car nor does he even live in the Tampa area. Needless to say I am very dissatisfied with your service dept! Did I mention that I paid cash for my car...not financed! Or do dealers treat people like crap now days that pay cash for their vehicles? More

Dont go here Ever since buying my car from this dealership, I have had nothing but problems with the service department. I recently brought my car in for an oil ch Ever since buying my car from this dealership, I have had nothing but problems with the service department. I recently brought my car in for an oil change and to inspect my driver's side mirror as it was not properly moving up and down or side to side. Sharlene was the most unprofessional advisor I have encountered. She claimed that she had to "bribe" the service techs to look at my mirror for me and they advised that the whole mirror needed to be replaced. She ordered the mirror and said it would be painted and then she would call me. Two days later, my washer fluid light came on. Yet, their service dept claims they top off the fluids and do a "41 point inspection. Obviously, that is a lie! I received a call from Sharlene about the mirror and proceeded into the dealership to inspect it, when I found out she was let go (yay!) and I was assigned to a new advisor, Greg. Greg is not much better with customer service. When I inspected the painted mirror - it had dust and dirt particles in it and fisheyes galore. I refused to have that mirror placed onto my new vehicle (it has 11k miles on it). He said he would send it back to be repainted. While I was there, I mentioned my TPMS light had come on. He said "It will work itself out, you don't need to put nitrogen in it now." Low and behold, the light stayed on so I had to put air in it myself. I went back for a second time to inspect the re-painted mirror and there were drip marks and tape marks all over it. Again - It was not satisfactory. He mentioned that instead of having their service dept paint it, he would send it to the body shop. Why the xxxx wasn't it sent there in the first place? After being fed up and having tried reaching the service manager, Keith, I took my vehicle to another Hyundai dealership. Within 20 minutes, my mirror was fixed and I was on my way. The mirror never needed to be replacd - the arm just had to be re-attached behind the mirror. Courtesy Hyundai doesn't have a clue what they are doing and they have horrible customer service. I would never go back there again. More