Courtesy Hyundai Tampa

Woefully Lacking in Customer Service and Repair Proficiency! I made an appointment to have the malfunctioning right rear tire sensor replaced. The left side one had to be replaced the week early at another deal I made an appointment to have the malfunctioning right rear tire sensor replaced. The left side one had to be replaced the week early at another dealership (which took them 75 minutes to replace and get me out the door). However, a Courtesy Hyundai, this took 3 hour, 15 minutes for no good reason; just BS excuses. Unbelievable! During this time, the service agent never made any effort to update me on the progress. After 2 hours, I asked him and he said that it should be completed shortly. Over an hour later, it was still not ready. When I finally got the car, I asked what took so long. He then said that customers should expect those type of repairs to take that long. Really?? He then said that the paper work would take another 10-15 minutes to provide to me. By then, I, of course, had enough of their lies and BS?!?$ He then indicated that it would be mailed to me; 10 days later and I have not received anything from them. Service personnel at Courtesy Hyundai are trained to give canned responses to appease customers; upsell as much as possible; deliver lethargic repair service; and lie about several aspects. I will avoid them in the future and choose to purchase my next vehicle at another location. Don't believe their BS. More

Lied to! Just spent 2.5 Hrs. at Courtesy Hyundai to replace a break light switch. A switch the day before that I took out cleaned and put back in under 5 min. Just spent 2.5 Hrs. at Courtesy Hyundai to replace a break light switch. A switch the day before that I took out cleaned and put back in under 5 min. It was a recall I made an appointment for 8:30 am Got there and was asked if I was Susan Robinson I'm not I an clearly a man. I asked if they didn't have my appointment? Oh no it's right here Lie #1 she then asked if I was here for routine maintenance I said no as I told the guy on the phone there was recall on the break light switch he checked my V.I.N. # and told me that my mothers car was indeed in the recall so I set the appointment. She looked flustered took my key and asked if I had a ride coming to get me. I asked her why I had an appointment and the repair shouldn't take that long. She told me no the repair would take at least an hour. Lie #2, I said an hour? I pulled out the broken switch last night cleaned it with wd 40 and put it back in it took me under 5 min. she got fluster. and said well there are 2 people in front of you Lie# 3 I asked what time the service department opened she told me 8am I asked if they scheduled 2 people in front of me in an 1/2 an hour? More flustered well there must have been a problem with the scheduling. But you told me I was scheduled? You were but they had you down as S. Robinson. So between S. Robinson and Susan Robinson you thought I was Susan? I think there is Lie #4 in there but I'm loosing track. In the 2.5 hours I was there I watched no less than 3 people come in and leave with there cars. I will stop with the rant here but before I left I was blatantly Lied to no less then 4 more times. WORST CUSTOMER SERVICE EVER!!!!! Avoid this place at all cost!!! More

Good Experience! I would recommended this dealership to anyone Glen was great to work with he took his time to explain things to me, he got me the vehicle I wanted at I would recommended this dealership to anyone Glen was great to work with he took his time to explain things to me, he got me the vehicle I wanted at a good price, he was very patient and pleasant to work with, 2 Thumbs up Keep up the Great Work! :) More

i had an very good experince with mr.momenul akhand in purshaning an new 2013 hyundai electra he took the extra step to get the right color. He took his time in explaining all the instruments in the car. purshaning an new 2013 hyundai electra he took the extra step to get the right color. He took his time in explaining all the instruments in the car. I have spoken highley of the courtesy. More

Scott did a great job helping us buy our Veloster. We had a specific requirement including a manual transmission and Scott had no problems filling this need. Thank you to Scott for your patience, follow had a specific requirement including a manual transmission and Scott had no problems filling this need. Thank you to Scott for your patience, follow-up, and friendliness. More

I had a most wonderful experience with this dealership. I had done preliminary pricing with them online, so a lot of the time and hassle of a normal "walk in" visit was eliminated. My sales rep Kenya was I had done preliminary pricing with them online, so a lot of the time and hassle of a normal "walk in" visit was eliminated. My sales rep Kenya was a joy to work with, as were all the reps that helped us find the car I was interested (it was parked way in the back of a lot 4 cars deep). When it was time to discuss sales price and my trade-in value, I dealth directly with Sales Manager Dan Violette, and we did not need to go back and forth with numbers. He was true to his word from our previous emails, and they were very generous with the trade-in amount. He also matched the pre-approved loan interest rate I had from another bank which made the process go even faster. Their finance manager was also terrific. I highly recommend them. More

Kevin has a wonderful personality And a deep caring Kevin has a wonderful personality And a deep caring person to be sure we were happy with our vehicle Give him a 10 in all areas Will work with him Kevin has a wonderful personality And a deep caring person to be sure we were happy with our vehicle Give him a 10 in all areas Will work with him again in three yrs The Turpins! More

Momenul was extremely knowledgeable about the details of the Genesis that I was considering leasing. He was very professional, courteous, and prompt. I eventually did lease a Genesis from Courtesy thanks the Genesis that I was considering leasing. He was very professional, courteous, and prompt. I eventually did lease a Genesis from Courtesy thanks to Momenul's help. I would highly recommend using him to assist you in your search should you be considering a Hyundai product. More

I am taking time out of my day to leave this review. I am very busy of a person, but I was compelled to leave this review. Searching for a car can be very stressful...but our experience was quite the opposit very busy of a person, but I was compelled to leave this review. Searching for a car can be very stressful...but our experience was quite the opposite. Glen was very patient, extremely familiar with our specific car and its features. He showed in great detail every inch of the car. Kudos to his expertise in the auto industry! We love our new Sonata. More