Courtesy Hyundai Tampa

My service with Courtesy Hyundai were totally outstanding. From Mr. Rosenstein to Mr. Grey to Mr. Spada, along w/the Director of Finance. They ALL went beyond the call of duty to make sure I re outstanding. From Mr. Rosenstein to Mr. Grey to Mr. Spada, along w/the Director of Finance. They ALL went beyond the call of duty to make sure I rec'ed what I wanted in the purchase of my 2013 Elantra GT Hatchback. Courtesy Hyundai was the 3rd Dealership I visited. They were the one WHO end up offering the overall best deal. Hyundai of Wesley Chapel was over price in the vehicle I wanted. Hyundai of Port Richey was alright, but they did not come close to the overall outstanding of Courtesy Hyundai presented. Even thou Hyundai of Port Richey are #1 dealership in Florida. I was honestly put Courtesy Hyundai up against them any day. I and Mr. Barry Rosenstein had been corresponding since being in the market for a new vehicle. His professionalism was great! He introduced me to the sales man (Mr. Germaine Grey) who end up assisting me w/the vehicle I wanted. I and Mr. Grey went on a test drive (a real test drive), not like WHAT Hyundai of Port Richey took me on. His knowledge of the vehicle during and afterward the walk thru was excellent. He even setup my Bluetooth w/iPHONE and Bluelink. He took that extra time to make sure I understand those features. Thank you, Germaine, for your professionalism, enthusiasm, and behavior becoming of a true salesman. Mr. Max Spada the finance manager was great! He explained in great details from the purchase price to extended warranties and other options of the vehicle. He went above and beyond to ensure that I got my car that I wanted. The Director of Finance was also great! My overall experience was outstanding. I have made lot of friends at Courtesy Hyundai and would gladly recommend to my family and friends. I will definitely enjoy my 2013 Hyundai Elantra GT. COURTESY HYUNDAI GREAT JOB!!! More

From the moment we arrived we did not feel like fish in shark infested waters. Very friendly staff and very attentive. An overall pleasant experience. shark infested waters. Very friendly staff and very attentive. An overall pleasant experience. More

My primary sales person was Francisco, who was amazing. Coming in to buy a Genesis, and knowing that I have bought a luxury car in the past, Francisco made absolutely sure that I was treated the absolute b Coming in to buy a Genesis, and knowing that I have bought a luxury car in the past, Francisco made absolutely sure that I was treated the absolute best. The problem with the dealership, however, is Francisco's manager, Dan Violette. This is someone who wouldn't know customer service if God came town and tapped the top of his head with the ultimate knowledge. I had a title issue with one of the two cars that I was trading in. It was a simple issue, mainly where I was a lienholder on the title and it would require an extra step to clear -- something I disclosed immediately to my dealer. We immediately went to work to try and clear the title, and to accommodate a busy schedule I had (which did not mesh well with the DMV, or the Christmas holidays). But as we were getting close to resolving the issue (just waiting for the holidays to end), Dan Violette called me, and was terribly nasty. He demanded that I take off work to take care of the title, or bring the car back. Mr. Violette as willing to unravel a deal that was worth more than $40,000 because of a simple title issue that I had been working in good faith to resolve that tied up just about $5,000 of it. I had followed every instruction that I had been given by the dealership and I thought we were well on our way to getting it resolved. I didn't hear from Mr. Violette again after that, despite my attempts to make arrangements about returning the car. Finally, I called Hyundai corporate (the Genesis dedicated line) and a representative there didn't quite believe I would have had such a hard time with the dealership, and decided to call Mr. Violette to get the real story. Well, she learned what the real story was. She called me back a short time later, and was obviously upset. She told me that Mr. Violette was extremely rude to her, and was cutting her off, and was trying to claim that my title issue was like writing a bad check for $5,000 (which was not the case at all). She told me she was going to be filing her own complaint with her supervisor about Mr. Violette, for the way he treated her, and the obvious way he's treating customers. But unfortunately, there is not much Hyundai corporate can do. I finally got to someone who was supposed to deal with customer issues, and we have a revised way now of clearing up the simple title issue which I am in the process now of dealing with. Through our conversation, however, I have asked more than once on what the dealership was going to do to help make me a happy customer again, especially one who purchased from their Genesis line. I mean, a little service work would be a nice gesture, or even a written apology from Mr. Violette. But she keeps ignoring that aspect of my questions. But yet she still wants me to service my vehicle with Courtesy. Yeah, right. More