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Courtesy Hyundai Tampa

Tampa, FL

Overview
Reviews
Vehicles
4.3
1,584 Reviews
Call Dealership (813) 870-0012
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3810 W Hillsborough Ave

Tampa, FL

33614

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Showing 1,584 reviews

December 24, 2023

Everything was great. Very easy to deal with, and Harold Maldonado took care of me completely. Manal Douai made the paperwork fun and easy to understand. Couldn't really a More

by kohaugherty213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Maldonado
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December 22, 2023

Very slow and car issue is never fixed completely. We had to go back and forth for so many times. Advisor is not on the worksite when want to follow up. Person on the phone couldn’t even contact with More

by nomin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Clark
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Dec 29, 2023 -

Courtesy Hyundai Tampa responded

Thank you for leaving your review about your experience with us. We sincerely apologize for the frustrating experience you've had with our service department, particularly the lengthy timeframes, recurring car issue, and difficulty reaching your advisor. We understand your disappointment and want to assure you that we take your feedback very seriously. We would like to speak with you further about your visit and hopefully restore your faith in us. Please contact me at your convenience. Rick Acosta, Service Manager, 813-357-3659

December 20, 2023

Let me sit there for 6 entire hours for only a scheduled oil change. My service advisor never came out to tell me that my car was ready. I watched every customer in the waiting room having their service adv More

by Isabella T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
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Dec 22, 2023 -

Courtesy Hyundai Tampa responded

Isabella, Thank you for leaving your review. We sincerely apologize for the unacceptable wait time and lack of communication you experienced during your recent oil change. We understand that six hours is far longer than expected, and we are deeply sorry that your service advisor did not inform you when your car was ready, especially after you confirmed you would be waiting. We strive to provide prompt and efficient service to all our customers, and we clearly fell short in your case. We would like to speak with you further about your experience and will be reaching out, but if you haven’t yet heard from us, please contact me. Rick Acosta, Service Manager, 813-357-3659

December 20, 2023

Jordan was a great service advisor. Responsive and kept me up to date on the progress of parts being ordered and the repairs to my car. Regarding the service department in general, like More

by JK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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December 20, 2023

First time for car maintenance. Everything went well except tire pressure. Which was 36 pounds. More

by dfritchie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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December 19, 2023

Grate service thanks courtesy Hyundai what else can they done for me there none better More

by savvy.dogli
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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December 19, 2023

Good service very happy they treat you like family an Rick was very helpful and Ethan too!! More

by lovietima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan , Derrick Bensch
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December 18, 2023

Jordan was awesome. Took care of me and used my service package which has been denied by other Hyundai dealers before when I didn’t even mention it. Seriously nice guy a More

by caden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Pate
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December 18, 2023

Anthony did a great job. He got the car back , it was very well done. More

by skelly1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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December 18, 2023

Great attention to detail and customer needs. I was able to schedule a service easily More

by MJ
Recommend Dealer
Yes
Employees Worked With
Service
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