Courtesy Hyundai Tampa

I received a recall notice from Hyundai for a seat belt and windshield problem. I called Courtesy Hyundai to make an appointment . The service department made the appointment for the next week. When I arri and windshield problem. I called Courtesy Hyundai to make an appointment . The service department made the appointment for the next week. When I arrived for the appointment I was checked in and taken to the service advisor. The service advisor confirmed the recall and said let me check if we have the parts. When the advisor came back he said they did not have the seat belt parts as he would have to order and the windshield issue would take some time to fix. I asked him what does “some time mean” he said a few months. I said what? a few months why did service make an appointment for me to come in today. He said he did not know. I would call this TERRIBLE CUSTOMER SERVICE. DO NOT BUY A CAR FROM COURTESY HYUNDAI. The service advisors attitude was awful he just didn’t care I rearranged my schedule to bring the car in for the recall nor I arranged for my wife to pick me up. Courtesy Hyundai bye bye. This is the 5th Hyundai I purchased, I owe two Elantras currently. No more Hyundai. The question is amI ridding in a unsafe carThat Hyundai can’t fix? More

Just so disappointed in everything about this place except Briana. I have had my car here several times and NO ONE returns calls, confirms, or communicates unless you call and Briana will go out of her except Briana. I have had my car here several times and NO ONE returns calls, confirms, or communicates unless you call and Briana will go out of her way to see what she can do. Its close so it seems I had no choice and my car has a blown motor and been there since Easter. I need my car. No rental, no communication, and lots of excuses. I need an advisor who communicates better. I know things are crazy and yall are busy but people cant work without cars sometimes especially in my line of work. Thank you again for having Briana. She is wonderful and kind. More

after 2 days of trying to get ahold of anyone i finally drove over to dealer to make sure the part that was needed for my vehicle recall was available for my appointment. As i walked to receptionist i was drove over to dealer to make sure the part that was needed for my vehicle recall was available for my appointment. As i walked to receptionist i was greeted by BRIANA, she took my information and went to find out about my inquiry, she offered me coffee or water while she proceeded to help me. She came back and explained what my recall was and that it was going to be taken car of during my appointment the next day. Her willingness to help me was a welcome one, after my previous encounters at this dealership. Briana is doing the job that others are being paid to do, she should be compensated for her excellent customer service and her friendliness and compassion. You should use BRIANA'S work ethic in your training to other employees. BRIANA for sure changed my mind about Courtesy Hyundai of Tampa. More

Purchased a used 2018 Santa Fe in February 2021. From Courtesy Hyundai in Tampa, FL. Within three weeks I noticed that the paint was coming off from the roof panel. Took it to the dealership who re From Courtesy Hyundai in Tampa, FL. Within three weeks I noticed that the paint was coming off from the roof panel. Took it to the dealership who received approval from Hyundai Motors to paint the area that was damaged. After a year of poor communication from the service department they finally made a decision to not paint my vehicle using the excuse “they had no one to paint it”. The dealership, owns Courtesy Collision behind them. The Collision Center wii do the work but they are not getting an approval from the dealership (who will be paid by Hyundai Motors for the painting) to complete the work. So quick to sell me a car with a paint defect but now will not make it right. If you are shopping for a Hyundai look anywhere but Courtesy Collision. More

I purchased my car April of 2020, i was told you have free oil changes 36k miles up to 36mo, figured when you come to the dealer they are the ones reseting the system to get the alert you are do for oil free oil changes 36k miles up to 36mo, figured when you come to the dealer they are the ones reseting the system to get the alert you are do for oil change. The times ive been here nobody has had the decency of explaining anythi g, they just do my oils changes without charging me without caring they are doing it incorrectly and they reset the dash again wrong. Today 4/16/22 i was told, " you are not due for oil change" i questioned it cause the dash is saying im due for service, on tip of that i was told " you already used your free oil changes" i was like what are you talking about? Well, previous service guys were not honest enough to tell me, " you oil change is due every 7,500 miles, in the meantime they did the change and reset my dash for 3,000 miles again. Now im pissed cause i lost thanks to the dealer and the poor service the service dept employees have to use my 4 oil changes free, just because they suck and were not doing their job correctly. Soo annoyed and disappointed how this people take advantage of people. So, technically they were changing my oil change wrong the whole time. Reseting the dash wrong the whole time, Poor service and very dishonest people working here and for me they dont know what they are doing. I guess I'll be taking my business else where More