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Courtesy Jeep - Service Center

Mesa, AZ

4.5
89 Reviews

89 Reviews of Courtesy Jeep - Service Center

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June 20, 2022

I had to call about the status of my vehicle and messages were not answered in a timely fashion. When I arrived to pick up my Jeep the location of the vehicle seemed to be a mystery. It took over 25 minutes More

by M.azarianGilbert
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Marvin
June 09, 2022

When you have a full service oil change, shouldn’t your window washer fluid be filled? When you have a radiator replaced, shouldn’t the fluid level in the reservoir be above the minimum? And shouldn’t th More

by Mike
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Stephen Tapia
Jun 09, 2022 -

Courtesy Jeep responded

Mike, I am sorry to see we let you down with servicing your vehicle if these items were not completed. Yes, these things should have been done during your maintenance. Sometimes cleaning oil leaks can leave some residue, but the fluids should have been topped off and to the fill line. I would like to address this with our service team so they are aware of this opportunity. Please feel free to reach out to me with any further info. My direct line is 623-244-3456 or email at jcorrie@courtesyauto.com. Best Regards, Jeremy Corrie Customer Relations

Jun 09, 2022 -

Mike responded

Jeremy, yes you should talk to your guys. When you have a $3000 service bill, stuff like this should not happen. You guys should really wash a car that had this much work done to it; just a courtesy. The problem is, when you spot this, what else am I missing? Probably nothing, but then again? Perhaps cars that have had lots of stuff done to them should have a second set of eyes quizzing the tech. That everything was done that was paid for, because things can be omitted by just one person doing it.

Jun 09, 2022 -

Courtesy Jeep responded

Mike, Thank you for the feedback - we need to know how we can improve. We do have quality control checks in place for our service techs, and it appears we need to ensure those steps are being followed as expected. I apologize if your vehicle was returned dirty to you. We do not have a drive-through car wash like many other dealers, but we do have a clean-up dept. that could handle washing those service vehicles that have been in the shop for a while or had some more extensive repairs done. I hope you give us another chance to service your vehicle when the time arises.

May 24, 2022

Marvin did a very good job informing me of the status of my Jeep. They did not have the part I needed however he told me he’d call me as soon as it arrives. Very good job More

by Dickson.lenss
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marvin
May 24, 2022 -

Courtesy Jeep responded

Thank you for your review! Happy to hear Marvin was able to update you on the status of you Jeep and kept you well informed! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

May 06, 2022

Lem was on his game. He delivered on everything he told us. The dealership was very respectful and clean and nice And I bought a nice Jeep. More

by Yotes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 07, 2022 -

Courtesy Jeep responded

Thank you for your review! Happy to hear Lem delivered what he promised and made sure you were satisfied with your Jeep! We appreciate your feedback and hope to serve you again in the future! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

April 22, 2022

Great service always performed by an extremely competent team of professionals. The result is always great! More

by harperlarry91
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Bolano
Apr 25, 2022 -

Courtesy Jeep responded

Thank you for your 5 star review! Our staff is dedicated to providing all our guests with quality work you can trust! Thank you for being on of our valued guests and we look forward to your next visit! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

April 14, 2022

Very good service. Travis was professional and kept me up to date on the repair process. The quality of work professional and accurate. I appreciate the friendly and More

by Jack
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Venters
Apr 14, 2022 -

Courtesy Jeep responded

Thank you Jack for the 5 star review and praise for Travis, we are very happy that Travis took care of your service needs and was professional and caring. Kindly, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

April 07, 2022

Excellent service, did not have to wait around at drop, rec’d call with update, vehicle was repaired correct and on time! More

by randy.mckillip
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Venters
Apr 11, 2022 -

Courtesy Jeep responded

Thank you for your 5 star review! Glad to hear you we serviced you with excellent service and quality work you can trust! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

March 28, 2022

I’m satisfied with the work. Scheduling and work appts was a bit confusing as I had several different people contact me for this and they apparently didn’t know someone else had More

by Dixie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Brown
Mar 28, 2022 -

Courtesy Jeep responded

Thank you for your review! Happy to hear you were satisfied with the work performed on your vehicle! As for scheduling, like any system sometimes it isn't 100% accurate, but trying to improve every single day! Thank you for understanding and we look forward to your next visit here at Courtesy! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

March 27, 2022

Came into service for an oil change and tire rotation. Sat with sales rep Andre Hall. He was very knowledgeable about the Grand Wagonner and gave great leasing options since I leased my current vehicle. I More

by Janis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 27, 2022 -

Courtesy Jeep responded

Thank you for your positive review! We are pleased to hear Andre sat down and explained great leasing options that suited you! Looking forward to serving you in the near future! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

February 18, 2022

Jamie Phillips was very friendly and helpful. Helped me thru entire experience. Kept in touch with me and even showed me how to fix a light. More

by fmilne52freddi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie phillips
Feb 18, 2022 -

Courtesy Jeep responded

Thank you for sharing your experience with Jamie! Glad to hear he was very helpful and kept you updated as well as showing you extra tips! Looking forward to your next visit! Regards, Courtesy Chrysler Dodge Jeep Ram Superstition Springs

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