Courtesy Nissan of Mesa

Courtesy Nissan of Mesa responded

Thank you for trusting us with your Nissan Frontier’s first service visit. Steve and our team are delighted by your praise for the service and staff and look forward to welcoming you back. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

We’re thrilled Joseph’s attentive support and clear communication made your family’s purchase experience so welcoming. Thank you for recommending us and enjoy every mile in your Hyundai. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thanks for recommending our team and highlighting Isaac’s outstanding service. We’re thrilled he made your experience so positive. Enjoy your new Nissan and we hope to welcome you back soon. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

We are delighted Damon went the extra mile during your oil change appointment, staying late to review the numbers and accompany you on a test drive. We appreciate the opportunity to assist with your trade-in and upgrade. Enjoy your new Nissan and safe travels. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

It’s great to know Damon provided attentive service during your purchase of your new Nissan Kicks. His professional expertise and prompt responses gave you the space to make an informed decision. We appreciate your recommendation and look forward to helping future customers with Nissan. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thank you for choosing Courtesy Nissan of Mesa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Thank you for sharing your feedback. We are disappointed that your experience did not meet your expectations. As with all financing transactions, loan approvals are ultimately subject to lender underwriting guidelines, verification requirements, and final funding review. In this situation, the lender’s final review determined that certain information provided during the application process by your son could not be verified or accepted under the lender’s underwriting requirements. As a result, the original approval could not be finalized under the terms initially presented. Rather than unwind the transaction, our team worked diligently to help your son maintain an approval. We were able to secure a revised approval while reducing the amount financed by approximately $4,000 and without requiring any additional cash investment from him. We did this because we recognized he was a first-time buyer and wanted to help him establish his credit successfully to overcome his "minor credit blemish." Throughout the process, we discussed several potential solutions. One of those options was obtaining a qualified co-signer, which may have provided additional financing flexibility from the outset. Ultimately, you chose to secure financing through your own credit union, which was certainly your right and an option we fully supported. We understand that financing changes can be frustrating, particularly when lender requirements change after a transaction has been submitted for final approval. However, we respectfully disagree with the characterization that our team acted unprofessionally or dishonestly. Our staff spent considerable time working to preserve your son’s approval, reduce his financed amount by over $3000, and present multiple solutions designed to help him complete his purchase. If helping a first-time buyer save over $3000 while securing an alternative approval makes us the “worst dealership,” then we will respectfully accept that criticism. Our goal was simply to help your son become a successful first-time vehicle owner. We appreciate your feedback and wish your son nothing but success as he continues to build his credit and ownership history. Have a great day! Luis Becerra - General Manager 480-293-0254

lhavird responded

I do not believe a 24% loan was the way to go and we were also told that a co-signor had to live at the same address! Not true! That would have been crazy to sign a loan for that amount. Once I notified the finance department we were getting a co-signor they did absolutely nothing to find us a finance company other than the initial one at 24% and it would bring it down to %15%. What a joke! The co-signor had an 850 credit score. I notified him on a Friday and sent over papers and I had to get back to him on Monday as to what the status was and was told that the customers over the weekend took precedence over our loan. Again, what a joke! As for my son's initial application, it was a ballpark figure give or take a few hundred dollars and the end result is ALWAYS the paystubs!!! You did nothing but bring this up time and time and time again and WHY? There were many lies during this finance process and I can tell you that going to the credit union was delightful compared to your finance department. I can go on and on and on! There was NO helping my son!

Courtesy Nissan of Mesa responded

What a pleasure to know Robert’s service brought you back. Congratulations on your new Nissan Rogue and thank you for trusting us again. Luis Becerra General Manager 480-293-0254

Courtesy Nissan of Mesa responded

Dan, Luis and Aiden are thrilled they could guide you through the gap documentation and work with our finance team to make the process seamless after your accident. We’re glad you found a Nissan Rogue that fits your family’s needs and budget. Thank you for sharing your experience and congratulations on your new Rogue. Luis Becerra General Manager 480-293-0254