Courtesy Nissan - Service Center

I’m writing this review to express my complete frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refus frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refuses to honor direct warranties on basic replacement parts like starters, alternators, and other standard components. Instead, they force you to go through their service center—where you’re required to pay diagnostic and labor costs out of pocket just to replace a failed part that should be covered under warranty. This policy is completely unreasonable. I understand referring major components like engines or transmissions to their service department, but charging wholesale customers to replace basic parts under warranty is unacceptable. It feels like a deliberate strategy to push people into their service department for profit, rather than standing behind the parts they sell. I’ve worked with MANY parts departments over the years, and I’ve NEVER encountered this kind of policy. It’s disappointing and honestly a deal-breaker for future business. If you’re considering buying wholesale parts here, be warned: you’re on your own if something goes wrong. More

Service was phenomenal. Micheal did a great job. Made the entire process easy and seamless. Micheal did a great job. Made the entire process easy and seamless. More

Fast friendly service. Scott was helpful and professional. Great experience and I will definitely be back Scott was helpful and professional. Great experience and I will definitely be back More

Customer for the past 31 years. Service has been consistently honest and done right. You need to clean up your customer waiting area. Get the television working, have working free b Service has been consistently honest and done right. You need to clean up your customer waiting area. Get the television working, have working free beverage service and donuts/rolls for the early customers. Don't ruin a great customer experience with the current shabby waiting area. Joe Adams is doing a great job! Very customer oriented. Very thorough with his explanation of the service performed. Treats you like family!! More

Great experience with my advisor. Went above and beyond with service and communication. Completed the service within a couple of hours and got me out quick! Went above and beyond with service and communication. Completed the service within a couple of hours and got me out quick! More

AK! Is the best service provider and he’s the only person that’ll take it to at Nissan. He always makes sure my car is taken care of & he is up & honest. Is the best service provider and he’s the only person that’ll take it to at Nissan. He always makes sure my car is taken care of & he is up & honest. More

The service dept. Staff was amazing! My vehicle was very well taken care of. The technicians at this dealership truly are the best of the best. Staff was amazing! My vehicle was very well taken care of. The technicians at this dealership truly are the best of the best. More