Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fitting here.
I needed a 2013 Altima transmission reprogrammed, two transmissions later at only 107,000 miles. I called to get pricing and they told me it would be $140, so I confirmed that would be the total cost, which they assured me it was. Upon arriving at the dealership I told them my issue, confirmed the cost, and was asked to wait about an hour and half but that a shuttle would arrive in 15 minutes to get me back to work if I needed it. Nearly 2 hours later there was no shuttle and the car still was not done or even started on! Nearly 4.5 hours later the car was ready. I then went to check out and pay my $140, as this is what I was told would be the total. Come to find they charged me $22.40 for miscellaneous fees. I asked about the fees and they told me THE STATE REQUIRES THEM TO CHARGE THIS FEE. I had never heard of anything like this and so I questioned it and they proceeded to tell me that it isn't a required fee but that THE STATE ALLOWS THEM TO CHARGE THE MAXIMUM of that fee and that it was for shop supplies, which plugging a device into my car requires zero shop supplies whatsoever. They then told me that they are not sure what the supplies were, perhaps they were towels to wash their hands? I am truly appalled that they are charging fees that they cannot even identify. I then told them I was informed the total would be $140 and that I believe they should only charge that, if it were tax or some justifiable fee, I could understand (which they did charge tax on). They then told me they would not remove the fee. I told them that they had not been transparent with their fees or with the time I would be required to wait and that I really did not appreciate that. They proceeded to tell me that I am "JUST ONE PERSON" and "ONE BAD REVIEW WOULD NOT HURT THEM".
I hope that management sees this and addresses the gross lack of transparency and customer service. I may be just one person but I will be sure to spread the word to my friends, family, and online so that people know what they are getting into at Courtesy Nissan.