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Courtesy Nissan - Service Center

Richardson, TX

4.6
559 Reviews

559 Reviews of Courtesy Nissan - Service Center

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December 21, 2024

Dis what I wanted with no extra charges. Theresa was wonderful and I would use her again. More

by jputman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
Dec 28, 2024 -

Courtesy Nissan responded

Hello Jputman63, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

Fair and honest. ..pleasant individuals to work and talk with...hope to buy next vehicle there More

by rbirchler63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
Dec 23, 2024 -

Courtesy Nissan responded

Rbirchler63, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Went for my regular service and the dealer tried to sell me over $2,000 of service that I knew for sure I didn’t need. For example, Nissan recommends changing your air cabin filter every 15,000-30,000 mile More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresia Mabry
Dec 22, 2024 -

Courtesy Nissan responded

Hi Anonymous, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 20, 2024

Derick is super helpful, very clear about what the services required and prompt to answer my answers and highly recommend. I have my serviced regularly at the Courtesy in past 7 years and and will d More

by TBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
Dec 23, 2024 -

Courtesy Nissan responded

Tbl, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

yes, process was smooth, price is good, appointment easy to schedule, waiting area is good. More

by memoosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Truong
Dec 23, 2024 -

Courtesy Nissan responded

Memoosh, thank you for taking the time to leave us feedback about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2024

I strongly resent being told/forced to write a certain number of words. If you’re trying to antagonize your customers, it’s working. More

by XRay5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Isaac
Dec 22, 2024 -

Courtesy Nissan responded

Thank you for your feedback XRay5000. We value your perspective and understand your concerns regarding word count requirements. Our intention is to enhance communication, not to frustrate. We appreciate your input and will consider it as we strive to improve our processes.

December 18, 2024

Joe was great at helping try to figure out why my phone and apple car play would not connect (it’s still not working correctly). My phone was updated and my car had recently had an update. Joe did everythi More

by jkdelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Courtesy Nissan responded

Jkdelle, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 18, 2024

I really enjoyed working with Joseph at courtesy Nissan. He kept me informed ever step of the way In regards to my vehicle repairers. I never felt forgot about or worried it wouldn’t get fixed. I’m very sat More

by Latosha Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davis Truong
Dec 21, 2024 -

Courtesy Nissan responded

Latosha Powell, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

I mistakenly thought the battery was not charging. Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diag More

by marlrose
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Teresia Mabry, Davis Truong
Dec 21, 2024 -

Courtesy Nissan responded

Hi Marlrose, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 17, 2024

I won't blame the employee but this dealership is the worst bad Customer Service More

by mbonsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick Pham
Dec 21, 2024 -

Courtesy Nissan responded

Mbonsu, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972)-792-5657 EX3030 when you have a chance. Thank you, and we look forward to hearing from you.

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