Courtesy Nissan - Service Center
Richardson, TX
559 Reviews of Courtesy Nissan - Service Center
I always have my vehicles serviced at Courtesy Nissan. Scott, and the entire service team are always professional, and friendly. I would highly recommend them to anyone without hesitation. Scott, and the entire service team are always professional, and friendly. I would highly recommend them to anyone without hesitation. More
My service advisor was awesome! From the day I dropped my car off until the day I picked it up he communicated above and beyond my expectations ! From the day I dropped my car off until the day I picked it up he communicated above and beyond my expectations ! More
My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loan Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loaner car. No apology. They file a police report but that was it! More
I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progres I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progress - it took way longer than he said it would! I am truly shocked. If you can, go to a different Nissan Dealership! More
I left a review 6 months ago regarding a recall. Well, I finally got my vehicle back in and demoting from 3 stars to 1 star. I came in for an airbag recall. Ironically I now have a flashing airbag lig finally got my vehicle back in and demoting from 3 stars to 1 star. I came in for an airbag recall. Ironically I now have a flashing airbag light on my dashboard that the rep and mechanic said was already there. Which is patently false. I had my vehicle at Honest 1 auto on 11/13 and have verified with them the light was not on. Folks should not be worried about bringing their vehicle in to have something different wrong with it when leaving. Michael Tibbs was decent regarding customer service but there is no way I am bringing my vehicle back to be tampered with further. I am all for paying for honest labor and expertise, unfortunately this is the exact opposite. Use with caution. More
Terrible Experience. The service department kept giving me the run around trying to find a squeak coming from my truck. After numerous attempts they finally claim that I have some "bent metal" causing a d me the run around trying to find a squeak coming from my truck. After numerous attempts they finally claim that I have some "bent metal" causing a different squeak and they will not honor the warranty until I pay 500$. The claim is that a scraped bumper - which just scraped the paint - someone caused metal underneath it to bend, even though the bumper itself is still intact. Complaints to the GM went ignored. Complaints to the Service Manager went ignored. Beware this place! More
AVOID THIS PLACE. I am very upset and disappointed with how this dealership treated my mother. She recently purchased a new 2019 Nissan Rogue from here and took it in because the windshield wiper fluid was how this dealership treated my mother. She recently purchased a new 2019 Nissan Rogue from here and took it in because the windshield wiper fluid was malfunctioning. Rodger initially tried to scam her out of $600!? just for labor to fix the windshield wiper fluid. However, they lowered the cost to $200 after my mom stated she could not afford the repair and was going to leave. The average cost for this repair is nowhere near $200 AND they DENIED her bumper to bumper factory warranty stating that a “rodent” was the cause which is “not covered”. This place is such a scam DO NOT COME HERE!! More