Courtesy Nissan - Service Center

Fernando Thomas, is the nicest person, so helpfull, I purchased a car from him and since then any question or problem I had, he solved it. I wish more people had all the knowledge nad kindness Fernando purchased a car from him and since then any question or problem I had, he solved it. I wish more people had all the knowledge nad kindness Fernando has. More

Do not recommend for service First time visit to Nissan Courtesy for a 90k service with a 2015 Nissan Xterra and I can not recommend this location. There are three reasons: 1. First time visit to Nissan Courtesy for a 90k service with a 2015 Nissan Xterra and I can not recommend this location. There are three reasons: 1. They are greedy. During the online appointment via the website they quoted the 90k service with $117.95. At the appointment they try to sell you their "recommended" 90k service for $399.95. This is more then 3x times the estimated amount during the online appointment. 2. They are incapable. On top of the service I ordered the replacement of a broken fog light which is mounted in the fender. This is very hard to get to, therefore I already expected a higher price. The light itself went for $148 and for labor they charged $147. But then they came back and said the connector is damaged and would need to be replaced. Unfortunately the connector can not be bought standalone by Nissan. I had the choice of a complete new wire harness or a 3rd party connector that they can splice in for an addition $260!!!! Give me a break. I am an electrical engineer and I know that connecting two wires does not cost that amount of money. The fog light is a non safety related item and hack fix would have done the job. Fact is I payed close to $300 for a new fog light that still does not work because the mechanics do not know how to connect two wires. 3. They are very slow. At the beginning they quoted 90min to 2h for the service and repair. I took four hours before I got the car back. And there is a reason for it. From the waiting area they have nice big windows so you can watch the mechanics. Actually there were nearly no mechanics. Every bay was filled with a car but there were barely people working on it. The only reason I still gave two stars is because they were capable to do the oil change, tire rotation and a complementary car wash. More

Less than Courteous My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing to help make a car issue easier on me. Nothing about Courtesy Nissan lives up to their name. Before coming in, I scheduled an appointment online, then called to confirm my vehicle could be same-day serviced. As well, my car is still under warranty. When I arrived, I was told that it would be 1-2 business days before my vehicle could even been diagnosed. I was also told that the “courtesy” shuttle could only take me 10 miles. This is the closest dealership to my house, and is 12 miles away, so I was not able to use the shuttle. I was also told that “the business no longer utilizes courtesy loaner vehicles” and that my option was a $35/day rental on my own dime. I was not offered the option to put my name in the line and come back; I was told I had to leave my car. When I asked to speak with a manager, it took a very long time. Finally, Marvin (the lead manager, according to their website) came out. Instead of apologizing for the situation and help me problem solve, he kept telling me that “well that’s not how my industry works” when I would ask a question. Further, he acted as though I was incompetent and uneducated. When I finally told him that I would take my car elsewhere, he began trying to get me to stay with his salesman techniques of “no one else will have availability either” and was holding my door so I couldn’t leave. I will absolutely NEVER take my car back here again, or purchase a vehicle from this dealership. Shortly after, I called a different dealership that was not far (Metro Nissan). They were able to get my car in immediately, had a courtesy vehicle ready for me to use, and we’re kind and considerate as they helped me trouble shoot the issue my car was having and the best course of action moving forward. So clearly, the practice at Courtesy Nissan is a business practice, not an industry practice. More

A bad experience got turned around I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they ma I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they made a good faith effort to correct them so I will give them another chance. More