Courtesy Subaru of Chico

1-Star Review – Disappointing Warranty Experience on a Known Issue I own a 2018 Subaru Outback 2.5i Limited with the Gold Plus 10-year/100,000-mile extended warranty (current mileage 65,480) that I pur Known Issue I own a 2018 Subaru Outback 2.5i Limited with the Gold Plus 10-year/100,000-mile extended warranty (current mileage 65,480) that I purchased specifically to protect against failures of factory-installed components. The vehicle and warranty was purchased from Courtesy Subaru of Chico, now Pajouh Automotive Center. In April 2024, the vehicle began having battery drain issues after sitting for several days. Pajouh Subaru replaced the battery under warranty. The problem gradually worsened over the next two years. On June 1, 2026, I brought it back because the battery would no longer hold a charge for more than 24 hours. The dealership diagnosed the root cause as the factory Data Communication Module (DCM/Starlink) continuously drawing power as it tried to sync with the network—even though I have never had a Starlink subscription. They performed a “hard factory reset” and charged me $259. I was told this repair was not covered under my Gold Plus warranty. When I contacted Subaru of America (Case #260603-2001378) for reimbursement, both Pajouh and SOA refused, stating the separate DCM warranty extension (TSB 15-317-24R) had expired in November 2025. This is a well-known parasitic drain issue affecting many 2016–2018 Subarus, and the symptoms were clearly present during my 2024 visit—yet it was never properly diagnosed or addressed at that time. I find it very disappointing that a premium extended warranty I paid thousands of dollars for does not cover a factory-installed component with a documented defect, especially when the problem predates the expiration of the specific extension. The progressive nature of the drain means the DCM issue was likely killing the battery back in 2024 while coverage should have still applied. I understand warranty expirations, but I expected Subaru and Pajouh to stand behind a known design flaw on an original equipment part rather than leaving the customer to pay out of pocket after purchasing their extended protection plan. Advice to other owners: If your 2016–2018 Subaru has intermittent battery drain, insist on a full DCM check per TSB 15-317-24R. Consider pulling the DCM fuse yourself if you don’t use Starlink features. I would not recommend Pajouh Subaru for service or warranty work based on this experience. More

I purchased a car from them two years ago, and was very happy with the sales staff. I was purchasing another new car for them and had the worst experience ever. Beware. Get everything in writing. Do no happy with the sales staff. I was purchasing another new car for them and had the worst experience ever. Beware. Get everything in writing. Do not believe anything somebody tells you on the phone. They never listened to what I wanted. I think the worst part was that when I went to get the car, it wasn’t the same vehicle that I had originally inquired about and that we were making this deal on. There was many other switch and bait type issues. Just beware More

They are very helpful to all the needs I was looking for in a vehicle and made sure that I was well satisfied with what I was getting great customer service and excellent work place for the employees in a vehicle and made sure that I was well satisfied with what I was getting great customer service and excellent work place for the employees More

We purchased a new Outback & the sale was as easy as could be. Sunni & Mike took awesome care of us. We will see how the service goes soon. We are so happy they steered us into the right car. Thanks could be. Sunni & Mike took awesome care of us. We will see how the service goes soon. We are so happy they steered us into the right car. Thanks Sunni & Mike For all your efforts. More

Victoria was very knowledgeable and responded promptly to any of my questions any of my questions More

Patrick was a joy to deal with. He took exceptional care of our needs. Thanks So much for your help. We look forward to seeing you again. of our needs. Thanks So much for your help. We look forward to seeing you again. More

Extremely pleased with Matt's knowledge of the Subaru brand which he shared through his personal experiences as a Subaru owner for many years. He thoroughly answered all our questions related to the veh brand which he shared through his personal experiences as a Subaru owner for many years. He thoroughly answered all our questions related to the vehicles, financing and service. Thanks, Chris for the great test drive experiences. We were treated respectfully throughout the sales process by every Courtesy employee, from the young man who washed and fueled our car to the finance officer. Even though the dealership closed at 8 pm, we didn't feel rushed. Matt stayed with us, answering questions, making sure we understood the the operational features of our new Forester, and even taking photos of us with our new SUV to share with our family, until well after 9 pm. Matt was happy to further answer questions the following day as well. We are looking forward to working with Courtesy Automotive service department for regular service of our Forester. We highly recommend this dealership and their salesman, Matt. If you are in the market for a reliable, safe, fuel efficient vehicle that's fun the drive, checkout a Subaru today! More

Excellent service from Caleb who worked with me to find just the right vehicle for my wildlife photography business. Caleb was informative, helpful, and really on the ball. He listened to my needs, was k just the right vehicle for my wildlife photography business. Caleb was informative, helpful, and really on the ball. He listened to my needs, was knowledgeable about the vehicles in stock, and did all the set up so I didn't have to worry about the things I must wanted working when I picked up the car. He offered follow up if I needed it and made sure I understood the new features I didn't have in my first Subaru. Whole process was quick and easy and I got good value for my trade in. More

Matt was so helpful and knowledgeable. He went above and beyond...from taking my texts on his day off to offering to answer my calls on his personal line if I had any questions. This is my third Subaru and beyond...from taking my texts on his day off to offering to answer my calls on his personal line if I had any questions. This is my third Subaru and likely will not be my last. More

Thank you, Caleb January! You made our experience the best without any pressure or obligation to purchase! We truly loved the whole process! Thank you, Scott for making the finance document process cle best without any pressure or obligation to purchase! We truly loved the whole process! Thank you, Scott for making the finance document process clean and easy! We are so impressed with you guys today!!! We highly recommend this place👍 More