Courtesy Subaru of Chico

Sales good - service a scam Well we just had service on our Subaru and will try to avoid going their again. Our car was overheating and they found it to be a stuck thermostat. Th Well we just had service on our Subaru and will try to avoid going their again. Our car was overheating and they found it to be a stuck thermostat. That and a oil change was done. When we were called they said that the bill was $451. When we picked-up the car the cost had changed to $667! When we asked why the service manager said he never said $451 - very much untrue. Then when we looked at the itemized bill there was the note that: owner said battery was dead. NO we never said that, they charged us $99 for a battery and who knows how much labor. I am most disappointed having wanted to buy a car from this dealership. I will travel elsewhere and have it maintained by some other mechanic or dealership. More

Buying first BMW was a very good experience. Made an internet inquiry on a new X1 model. Received a prompt reply the next day and was told about a used 2014 premium package, all wheel drive, dis Made an internet inquiry on a new X1 model. Received a prompt reply the next day and was told about a used 2014 premium package, all wheel drive, discounted trade-in with 2500 miles. I live 75 miles away. I made arrangement to test drive the car the next day. I needed for my wife to see and test drive the car. Cedric, the salesman, agreed to take the car half way to my house to make it easier for my wife to meet after work the next day. My wife test drove the car. Cedric explained the attributes of the car. We needed a little time to think it over. Cedric did not try to pressure us to buy the car. He drove the car back to the dealership. We called him a couple of hours later to tell him we wanted the car. We met at the dealership the next morning. We were able to finance the car and drive away in just over an hour. It was a very good and fast process. More

New car buyer We bought my first BMW yesterday and had an excellent experience! John went out of his way to keep my daughter entertained throughout the entire proce We bought my first BMW yesterday and had an excellent experience! John went out of his way to keep my daughter entertained throughout the entire process. He even found crayons and paper and was reviewing her ABCs and 123s with her! Matt answered all of our questions with great detail and was able to make us a deal! Courtesy motors is definitely a family-friendly environment and an excellent place to buy a car! Thank you! More

Best Car Buying Experience Ever! My wife wanted to get a smaller car, as her big and bulky Chevy Traverse was more vehicle than she needed. Leonard Garcia was a warm welcome from the My wife wanted to get a smaller car, as her big and bulky Chevy Traverse was more vehicle than she needed. Leonard Garcia was a warm welcome from the "usual car salesmen", free of the gimmicks and shenanigans typically associated with buying a new or used vehicle. No upside down writing, no endless circles and doodling on paper, no lame "the worlds going to end" sales pitches... just an honest and genuine guy, that worked tirelessly to get us in the vehicle my wife wanted. The old saying goes... "Happy Wife, Happy Life"; and Leonard's hard work on a Sunday made that small feat, a wonderful reality. My wife loves her new car and I love the deal that Leonard worked out for us. Any car purchases in the future will definitely be made with Leonard Garcia and the friendly staff at Courtesy Motors of Chico. V/R Dennis Reinhardt More

Went above and beyond! I knew I wanted a Subaru, and went to Courtesy to test drive a Crosstrek. Cameron was friendly, informative, and NOT PUSHY. He helped me find the perf I knew I wanted a Subaru, and went to Courtesy to test drive a Crosstrek. Cameron was friendly, informative, and NOT PUSHY. He helped me find the perfect vehicle for my needs and budget, and really went out of his way to make sure I was happy with my choice! I am incredibly happy with my 2013 Subaru Crosstrek, and would highly recommend Cameron and Courtesy Motors Subaru to anyone looking to buy a new or used Subaru! More

Thank you Mike Knafla for all your hard work helping us to decide the best new car for me! The BMW X3 is perfect. We had been to several other dealerships and came away undecided. With your knowledge we to decide the best new car for me! The BMW X3 is perfect. We had been to several other dealerships and came away undecided. With your knowledge we were able to make comparisons to find the car that matched our needs. Your patienced and humor helped make the process smooth. Kudos to you and the folks there at Courtesy Motors. Highly reccommended ! More

Alan Ramos helped me get my 2010 Scion TC, he made it as easy as possible and found the best deal and interest rate I could get. He was very helpful and honest, he's more interested in finding you the right easy as possible and found the best deal and interest rate I could get. He was very helpful and honest, he's more interested in finding you the right car than making a sale. Alan was the friendliest and nicest dealer I met in my search for a new car and I'm so glad I found him. I absolutely love my car, haven't had any problems with it yet and I've been driving it for almost a month now. Thank you for everything Alan! I had a great experience with Chico Courtesy Motors, and I recommend this dealership for anyone! More

I had a very pleasant experience purchasing my used Toyota Tacoma from Courtesy. Alan Ramos made it very easy and pleasant to make a great deal. Toyota Tacoma from Courtesy. Alan Ramos made it very easy and pleasant to make a great deal. More

Service department missed several major problems when they did an inspection. They also charged me for parts and labor that were never quoted or authorized. I met with the service manager, John Bishop, they did an inspection. They also charged me for parts and labor that were never quoted or authorized. I met with the service manager, John Bishop, who refused to reimburse me for the unauthorized repairs and did not even offer an apology. They also misstated my vehicle mileage 3 times in their records by adding over 40,000 miles and reporting it to GM. When I called GM, they said I should just sue them, report them to the BAR, and take my vehicle somewhere else because Courtesy did not want me to ever return. Not only would I not recommend Courtesy Motors for any service whatsoever, I will never buy another GM vehicle again due to the lack of concern from General Motors. More

I pre-scheduled an appointment 2 weeks ahead of time so I could get my vehicle in for service and have a loaner car for 2 days. I work in SF and have a home in Redding so it is not easy to time these things could get my vehicle in for service and have a loaner car for 2 days. I work in SF and have a home in Redding so it is not easy to time these things right. I called the evening before to ensure a loaner car would be available and did not receive a response until the morning of the appointment. The response simply said, your loaner car is not available today, please call us if you have any questions. I literally scheduled my entire day, meetings in Chico and my wife’s dr. appointment around this schedule and they didn’t have the ‘Courtesy’ to call and let me know in advance that my appointment had essentially been cancelled and there was no alternative presented to me. Very poor service More