My 2002 XC70 developed a serious engine issue unexpectedly, resulting in my having to have my beloved Volvo towed to Courtesy Volvo. Brian Lawrence let me know how slammed the service center was, due to the long weekend. I appreciated his candor since it helped me figure out my options. The service manager, Armand, let me know the situation but both Armand and Brian reassured me that they would do everything they could to at least get a diagnosis as to why the engine was running so poorly. My mechanic, Vince, Sr., took the time between tasks to do a diagnostic test and the issue was quickly and accurately determined. Don’t ask me how these great professionals worked it but the repairs were made on my Volvo between other scheduled appointments. This dedication to caring for my much beloved Volvo is just one more example of how Armand, Brian, and Vince work together as a team to deliver customer service at a level surpassed by no other dealership I have known and used. They understand how much I appreciate my vehicle and they do whatever they can to insure it continues to run at peak efficiency. All the staff at Courtesy reflect the professionalism and caring that the name of this dealership implies.