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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.7
1,195 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,195 reviews

December 18, 2017

Car purchase experience Daniel was very responsive to my inquiry and contacted me quickly to discuss purchasing details. I live fairly far from the dealership so most communi More

by Maj2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hickey , Daniel Morgan, Steve Trapasso
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Maj2288, Thank you for taking the time to leave this glowing review of the Courtesy sales team. I was elated to read that Daniel Morgan was diligent and knowledgeable with you to help you feel comfortable during the car buying process. Congratulations on getting in the car that met all your wishes and needs, I am glad we could be a part of it. We look forward to assisting you with a next car purchase or any service needs you may have. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

They tried to sell me unnecessary repairs Came in with a small concern and needing service done. Was provided with a huge estimate of things that need to be done. Several weeks later I remem More

by Dsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2017 -

Courtesy Volvo of Scottsdale responded

Courtesy Volvo has reached out to Dsd, unfortunately we have not heard from this customer to resolve his issues. This was our message to Dsd. Dsd, My name is Armand Slason service manager with Courtesy Volvo, following up on your DealerRater review. We appreciate your feedback about your experience, , and just as we are glad that you let us know something has gone wrong, we also rely on you to help let people know that we have made things right. I can assure you, recommending things that are not needed is not the Courtesy Way or Judd's way. You can see by the other reviews he is highly recommended as is Courtesy Volvo. I would like to investigate this further and address this matter but I need more information to continue, name and vehicle. I have spoke with Jud and reviewed all our past experiences and cant come up with an incident like this. I would appreciate an opportunity to address this and earn your business. I can be reached at aslason@courtesyautomotivegroup.com, 480-291-5123 . Thank you for the review. Armand Slason

December 08, 2017

Impeccable service and knowledge Jud has been my service advisor for many years; I won’t take my car to anyone else. Friendly, thorough, and informative. I’ll take my car in and when More

by V4life_82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

V4life_82, Thank you for the great review of the Courtesy service team. I was pleased to read that you have found Jud White again at our dealership and that we have lived up to your expectations. He and I both appreciate your loyalty to him and the VOLVO brand. We look forward to the next time we may assist you in the service bay or sales showroom. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Unparalleled Jud is the consummate professional. He always tells you the straight answer -- with no bias. We have followed him from dealership to dealership just More

by JefK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

JefK, Thank you for the kind words. I was thrilled to read that Jud White and the service team have shown you the Courtesy Way by being honest and professional. In the future we will work hard to earn your 5-star rating on pricing. We look forward to the next time we assist you in the service bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Jud White - Service - Perfect Score Jud White is the most trustworthy person I have met in business, not just the car business. Our family has had two S80s, an XC90 and an XC60. Jud has More

by Mike in Phoenix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Mike in Phoenix, Thank you for the glowing review. I was glad to read that you found Jud White again at our Courtesy dealership and that we lived up to your expectations. He and I both greatly appreciate your loyalty to him and the VOLVO brand. We look forward to the next time we see you in the service bay, or in the sales showroom for a next VOLVO purchase. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Courtesy and Jud White did excellent work My recent service at Courtesy was excellent. A free alignment check was followed by a well reasoned service recommended by Jud which solved car proble More

by rtmsaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

rtmsaz, Thank you for the kind words. I was thrilled to read that Jud White and the service team made your service experience pleasurable and easy. We look forward to the next time we see you in the service bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Best Service Advisor for 12 years running Jud has been my service advisor for 12 plus years. I've owned 3 Volvo's during this time and all have been maintained with Jud. I wont take my vehicle More

by ThinBlueLineDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : White, Jud
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

ThinBlueLineDriver, Thank you for the 5-star review. I was happy to read that you were able to find Jud White again at our Courtesy dealership. He and I both greatly appreciate your loyalty to him and the VOLVO brand. We look forward to the next time we can work with you in the service bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

He's like one of the family! I've been taking my Volvo XC90 in for service with Jud for close to 10 years. At the time, he worked for another dealer. After years of excellent cust More

by BSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

BSmith, Thank you for the kind words. I was pleased to read that you found Jud White again at our Courtesy dealership and that we lived up to your expectations. He and I are both grateful for your loyalty to him and the VOLVO brand. We greatly appreciate the recommendations and look forward to assisting you and your friends and family with any future service needs. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 05, 2017

Wonderful to have this Dealership in Scottsdale It is wonderful to have this new dealership close to home. For these last few years it has been very difficult to get quality Volvo service without d More

by Desert Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lawrence
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Desert Driver, Thank you for the 5-star review. I was thrilled to read that Brian Lawrence and the service team have met all your needs and wishes to make sure your VOLVO is taken care of and that you are treated with courtesy. We look forward to the next time we see you in the service bay or sales showroom. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 04, 2017

Excellent Service! Ed, thanks so much for your time and effort! It was an easy transaction and I got a great deal. I will definitely recommend you and Courtesy Volvo :) More

by Stacy Barr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Himes
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Stacy Barr, Thank you for the kind words. I was elated to read that Ed Himes and the sales team have shown you the Courtesy Way by being patient, knowledgeable, and honest. We greatly appreciate the recommendations and look forward to assisting you and your friends and family with a next car purchase, new or used. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

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