Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Courtesy Volvo of Scottsdale
Scottsdale, AZ
1,195 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale.
The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers.
Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,195 reviews
June 20, 2019
The Personal Salesperson If you are looking for the best salesman to guide you and/or provide exceptional service without being snobby or pushy - Jacob Kannada is the one to c If you are looking for the best salesman to guide you and/or provide exceptional service without being snobby or pushy - Jacob Kannada is the one to choose. My experience was extremely positive. I felt he was in my corner to provide all information I needed before, during and after the sale. If it wasn't for his honest and exceptional professional personality I would not have completed the sale and purchase my dream car. I feel I have support after the purchase as well. Go ask for Jacob - You will be surprised and happy with your experience. More
by Chris Casper
Employees Worked With
Drew Luis, Jacob Kannada
June 20, 2019
First Year, 6 Repairs I admit that, for the past year and a half, I’ve been persistent in my efforts of getting help from Courtesy Volvo. So much so that one of their staff I admit that, for the past year and a half, I’ve been persistent in my efforts of getting help from Courtesy Volvo. So much so that one of their staff members informed me earlier this week that my name is “brought up around the dealership”— I don’t imagine that could mean anything respectful, since there haven’t been any subsequent attempts from anyone in the office to contact me directly. The help I've been seeking has been an opportunity to have a discussion with Jason Church about the experience I’ve had with the used 2011 Volvo XC60 that I purchased from Courtesy Volvo in November 2017. Within 7 weeks of ownership, the check engine light came on. I brought it to the attention of the service department immediately, but was informed that it’s a repair that isn’t covered under my warranty and that I’m responsible for the repair fees. I would be more understanding of that response if it didn’t happen almost immediately after purchasing the car. In addition to the check engine light, the car was in their service department 6 times for repairs for a collective time of upwards of two months in my first year of owning it (repairs include AC, pulley system, and axle/alignment). Is it unreasonable for me to be aggrieved by this? These are two claims that come directly from the Courtesy Volvo website: "With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we are proud to serve the Valley's VOLVO customers.” "We know that shopping for a used car is often fraught with challenges and misinformation from dealerships just looking to make a sale. But, that's simply the never the case when you shop for a used car with us. We promise to always offer fair-market prices on used cars that have been thoroughly inspected to guarantee their long-lasting quality and dependability. “ Neither of which align with what my experience has been with them. More
by kcorkill
Employees Worked With
Other Employees :
Armand Slason , Nate Blade, David Blankinship, Drew Luis
June 19, 2019
Exceptional service Excellent service, fast, high quality of work, neat and more importantly the staff are very friendly and welcoming. Received honest genuine reaction t Excellent service, fast, high quality of work, neat and more importantly the staff are very friendly and welcoming. Received honest genuine reaction to my concerns. Thank you. More
by md.akar
Verified CustomerEmployees Worked With
Armand Slason , Mike Cerreta, Andy Sammis, Chris Jones
June 19, 2019
A service department you can trust. I recently took my car in for its 30k scheduled service. The car was washed and ready on time and the service team was top notch. I recently took my car in for its 30k scheduled service. The car was washed and ready on time and the service team was top notch. More
by PETER_SCHAER
Employees Worked With
Jud
June 18, 2019
First class treatment Everyone at the dealership is friendly and helpful. Andrew was helpful when explaining all features of the Volvo I purchased. Jason was very friendly Everyone at the dealership is friendly and helpful. Andrew was helpful when explaining all features of the Volvo I purchased. Jason was very friendly and genuinely wanted to make sure I was treated well. Thank you Volvo Scottsdale! I will recommend you to all of my friends! More
by japiatka
June 18, 2019
They were very respectful They were extremely helpful and did everything I asked. They treated me with respect and it was overall a great experience, they were 100x better the They were extremely helpful and did everything I asked. They treated me with respect and it was overall a great experience, they were 100x better then the dealership in Phoenix. The Uber that they got named Alex was also extremely great. More
by 2jz300zx
Employees Worked With
Other Employees :
Lance Kalafut, Anthony Smith, Jorge Loreto, Trupe Menges, Brandon Hilts, Andy Sammis, Zach Wayne
June 18, 2019
Efficient Service team went above and beyond. Able to get everything done under warranty. Took me home and picked me up and made it as easy as possible. Please Service team went above and beyond. Able to get everything done under warranty. Took me home and picked me up and made it as easy as possible. Pleased with overall service More
by Noles
Employees Worked With
June 18, 2019
Car buying with a personal touch. We highly recommend Ed since he is very personable and honest. He feels like part of the family in his approach and sales ability. As a former high We highly recommend Ed since he is very personable and honest. He feels like part of the family in his approach and sales ability. As a former high technology sales manager, I appreciate Ed’s abilities. It’s a pleasure dealing with everyone at Courtesy Volvo. Pat & Regina C More
by Pat C
June 18, 2019
Fuel pressure sensor Judd White is always so kind, courteous and patient! I wouldn’t take my Volvo anywhere else for service! Top notch team! Top notch dealer! Judd White is always so kind, courteous and patient! I wouldn’t take my Volvo anywhere else for service! Top notch team! Top notch dealer! More
by susanperryblack
Employees Worked With
June 17, 2019
Andy is AWESOME!! Andy was honestly a pleasure to work with. I personally have no knowledge or experience on cars and he was caring, professional and provided me an OUT Andy was honestly a pleasure to work with. I personally have no knowledge or experience on cars and he was caring, professional and provided me an OUTSTANDING experience!! More
by BDOSKI1991
Employees Worked With
Andy Sammis
