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Courtesy Volvo of Scottsdale - Service Center
Scottsdale, AZ
381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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381 Reviews of Courtesy Volvo of Scottsdale - Service Center
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October 14, 2019
Waiting I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another service manager. When I picked up my car, my service manager was in a meeting. Although the people at the dealership kept looking for him and telling me he was almost there, I waited about 25-30 minutes while 3 other service managers (who didn't have customers - again - completing paperwork) didn’t have the common sense to help me. I feel there could be an improvement in their process if this is the standard. I intentionally came at slower times so I would not have to wait in a line behind other customers. Additionally, they could not fix my car. One problem is a known problem (I tried to google and fix it myself before I went in). I am not sure they even looked at that issue. Maybe they should call Volvo direct for guidance. The other problem they could not locate (car lurches after stopping), this same problem happened to my husband as he was driving my car the same night I got it back. I also asked them to clear the maintenance notice I have been getting since the last time I was in for maintenance (and they did not clear it), guess what- they didn’t clear it. Super frustrated with the service (or lack there of). The gentlemen moving my car around were all super nice. More
by Sara
Verified Customer
October 09, 2019
Overview Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying. No disappointments during our 2 year relationship. More
by Slinger1
Employees Worked With
October 08, 2019
Great Service from the Service Department Andy was great at making sure my car service needs were taken care of. He communicated well and the service was quick. I will be contacting him agai Andy was great at making sure my car service needs were taken care of. He communicated well and the service was quick. I will be contacting him again when my Volvo needs service again. More
by jessicayingling
Employees Worked With
Andy Sammis
October 08, 2019
Friendly and Fast Service First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, etc. Jud was more than friendly and completed the work in the expected time frame. Will go back again! More
by Barb
Employees Worked With
October 08, 2019
Great service advisor Andy Sammis is always dedicated and professional and keeps me informed the entire service process. I am very happy with his the service he provided to Andy Sammis is always dedicated and professional and keeps me informed the entire service process. I am very happy with his the service he provided to me. More
by Volvoowner
Employees Worked With
Andy Sammis
October 07, 2019
Repair service & maintenance Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate the towing service! More
by tracyb
October 04, 2019
Quick and efficient Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend More
by Nina Gomez
Employees Worked With
October 04, 2019
Andy in service provided superb service fro beginning to end Andy was my service representative. He followed through on my service needs from the initial phone call to payment for services. I picked up my car Andy was my service representative. He followed through on my service needs from the initial phone call to payment for services. I picked up my car after service hours at the front desk and my keys and paperwork were available without any issues. Thank you Andy for all you do. Juliann Schleuder More
by Juliannv
Employees Worked With
Andy Sammis
October 02, 2019
Visit exceeded expectations I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for d I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for desired service work and he is a trusted advisor for all work on my vehicle. This most recent visit was for the periodic oil and filter change which, upon work being performed, the service tech [Nathan] recommended replacement of the serpentine belt [many cracks], tensioner, and fuel filter. My vehicle has 190k miles and I would expect these items to be ready for replacement. Courtesy Volvo is always clean, staff are friendly and knowledgeable, and always reasonable with the costs for work performed. I've never been disappointed by their customer service. More
by RHBern
September 30, 2019
Service Center Review I recently brought in my XC90 in for some warranty work. This is the only service center I have actually enjoyed and appreciated the customer experien I recently brought in my XC90 in for some warranty work. This is the only service center I have actually enjoyed and appreciated the customer experience provided throughout my history of vehicles. Andy does a phenomenal job assisting with whatever requested and provides excellent communication throughout the process. I highly recommend this service center for all your repairs. More
by Jb6075
Employees Worked With
Andy Sammis
