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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
98 Reviews
Call Service Center (512) 954-9290

98 Reviews of COASTAL CONVERTIBLES INC - Service Center

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September 07, 2024

My car was in for 2 1/2 days and the issue wasn't fixed and I haven't had time to reschedule. I hope to actually speak to a technician when I reschedule More

by mwheat0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Griffin
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear that your issue wasn’t resolved during your visit and that you’ve been facing challenges with rescheduling. Your experience is important to us, and we want to ensure your concerns are addressed promptly. Please contact us directly so we can arrange a time for you to speak with a technician and work towards a resolution. Thank you for your patience, and we look forward to assisting you further.

September 06, 2024

The service was awesome. Matt was quite professional, friendly and really helpful. I do appreciate it. More

by PENNERHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Service
Report | Print
Sep 06, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with Matt and found his service both professional and friendly. At Covert Buick GMC Bee Cave, we strive to provide the best possible service to our customers, and it's wonderful to know that Matt was able to make a positive impression. We appreciate your feedback and look forward to serving you again in the future!

September 06, 2024

Well despite some computer problems which didn’t show my appointment. Service guys got me in and out on time. Everyone helpful and friendly. Thanks More

by EASYRKP2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyoyd in service
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your understanding and kind words! We’re glad to hear that despite the computer issues, the team at Covert Buick GMC Bee Cave was able to get you in and out on time. It’s great to know that everyone was helpful and friendly. We appreciate your patience and are pleased you had a positive experience. If you need anything else, we’re here to assist!

September 06, 2024

For a scheduled oil change & tire rotation, I waited over two hours. It was long. More

by mam.ayville
Recommend Dealer
Yes
Employees Worked With
I dont see their name
Report | Print
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the extended wait time you experienced for your oil change and tire rotation. We understand how valuable your time is and apologize for any inconvenience this may have caused. Your feedback is important, and we will work to improve our efficiency. If you have any further concerns or need assistance, please let us know. Thank you for your patience.

September 03, 2024

Much better experience this time around, their team were friendly attentive, and very helpful. Defintiely would recommend. More

by CHRIS@OPENLENDING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
Report | Print
Sep 03, 2024 -

Covert Buick GMC Bee Cave responded

Chris, Thank you for your feedback! We're delighted to hear that you had a much better experience with our team this time. At Covert Buick GMC Bee Cave, we pride ourselves on providing friendly, attentive, and helpful service, and it's great to know we met your expectations. Your recommendation means a lot to us. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

August 31, 2024

The technicians here do Quality work! I will definitely come back for Service on my vehicles! More

by Kerchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the positive feedback! We’re thrilled to hear that you’re impressed with the quality of work from our technicians at Covert Buick GMC Bee Cave. It’s our goal to provide top-notch service, and we’re glad to know you’ll be returning for future vehicle maintenance. We look forward to seeing you again!

August 30, 2024

Wonderful people and wonderful service. We will purchase from them again. Shout out to Taylor Norwood! More

by james.pell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Covert Buick GMC Bee Cave responded

James, Thank you so much for your positive review! We’re thrilled to hear you had a great experience at Covert Buick GMC Bee Cave and that you plan to purchase from us again. A special shout-out to Taylor Norwood for making your visit memorable. We look forward to assisting you with your next purchase!

August 30, 2024

Matt was excellent to help me tremendously, but y’all need more courtesy vehicles. For a warranty repair I still had to pay $600 for a rental car due to lack of courtesy vehicles More

by BRIANSPAIN109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Sep 02, 2024 -

Covert Buick GMC Bee Cave responded

Brian, Thank you for your feedback and for highlighting Matt’s excellent assistance. We’re glad he could help you effectively. We’re sorry to hear about the inconvenience with the courtesy vehicles and appreciate your input on this matter. We’re continually working to improve our services, and your experience will certainly help us address this issue. If there’s anything else we can do to assist you, please let us know.

August 30, 2024

Ron was easy to work with and was very responsive. I purchased Hummer EV from them and I am from out town and it was made pretty simple and easy. More

by OB2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that Ron made your purchase of the Hummer EV from Covert Buick GMC Bee Cave easy and straightforward, even with you being from out of town. We pride ourselves on providing responsive and hassle-free service, and we’re glad Ron could deliver that for you. Safe travels, and we hope to assist you again in the future!

August 29, 2024

Matt is always awesome to work with and I look forward to my service appointments with him. Covert provides an outstanding service experience! More

by TREYKOPECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
Report | Print
Aug 30, 2024 -

Covert Buick GMC Bee Cave responded

Trey, Thank you for your fantastic feedback! We’re thrilled to hear that Matt consistently provides you with an outstanding service experience at Covert Buick GMC Bee Cave. It’s wonderful to know that you look forward to your service appointments with him. We appreciate your kind words and your continued trust in us. If there’s anything more we can do for you, please don’t hesitate to reach out.

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