Jose Cabrera

Covert Buick GMC Bee Cave responded

Thai, thank you so much for the wonderful review! We’re thrilled to hear that Jose Cabrera and our team were friendly, attentive, and responsive throughout your experience. Clear communication and great customer service are always our goal, and we truly appreciate you choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you for your thoughtful review! We're so glad to hear your service experience at Covert Buick GMC Bee Cave was smooth from start to finish. It's wonderful to know that Joseph provided clear communication and showed genuine care throughout your visit. We truly appreciate your trust in our team and look forward to providing you with the same exceptional service every time you visit. Thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Reviews like yours are the reason we love what we do and we are so grateful you took the time to share such heartfelt words with us! Knowing that you felt genuinely cared for, both as a person and as a vehicle owner, means everything to our team because that warmth and attentiveness is something we pour into every single interaction here at Covert Buick GMC Bee Cave. We are so lucky to have such kind and caring people on our team and it is wonderful to know that came through clearly in your experience. Thank you so much for your trust and your kind words and we look forward to continuing to take great care of you and your vehicle for a long time to come!

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We’re thrilled to hear that your experience with our team stood out after visiting other dealerships. At Covert Buick GMC Bee Cave, we’re committed to providing transparent, customer-focused service that respects your needs and preferences. We truly appreciate your trust and are so glad you chose to work with us.

Covert Buick GMC Bee Cave responded

Thank you so much for taking the time to share your thoughtful review. We are very glad to hear that our Sales Team at Covert Buick GMC Bee Cave provided you with a professional, responsive, and positive experience and that you left satisfied with your purchase. Your feedback regarding pricing transparency is valuable and appreciated, as it helps us continue to improve how we communicate with our customers. We are pleased you were able to find a solution that worked for you and truly value your insight for other buyers as well. Our goal is always to provide a fair and enjoyable experience, and we are grateful for your trust and for allowing us the opportunity to earn your business. Enjoy your new vehicle, and we look forward to serving you again in the future.

Covert Buick GMC Bee Cave responded

Thank you for the great feedback! We’re thrilled to hear how quick and seamless your experience was with us. At Covert Buick GMC Bee Cave, we understand that your time is valuable, and we’re glad we could get you on the road with a great truck at a great price in just a few hours. Enjoy the ride, and thank you for choosing us!

Covert Buick GMC Bee Cave responded

We hear your frustration, and I want to provide some transparency around the situation. The truck you purchased is still undergoing maintenance because it needed a new TCU (Transmission Control Unit). Unfortunately, the part has been backordered by the manufacturer, which directly impacts the timeline. We rely on the manufacturer for part availability, and while we were initially given an expected date, that date was later pushed back — something entirely outside of our control. We've been communicating with you with every update as soon as I receive it. As of now, the service department handling the repair expects the part to arrive by the end of this week (5/23), and once the repair is complete and the truck is returned, we’ll be ready to finalize delivery. Regarding the scratch, the truck was traded in with that blemish and we explained this to you as well at the time of purchase. We also understand your concern about the financing. You’re absolutely within your rights to use outside funding, In some cases, using a non-preferred lender can change certain deal figures, but that doesn’t change our commitment to helping you complete the process as smoothly as possible. Thank you again for your patience. I’m staying on top of every update and will reach out as soon as the truck is back and ready for you.

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re thrilled to hear that Jose provided such fantastic, attentive, and professional service during your visit to Covert Buick GMC Bee Cave. It’s always our goal to make the truck-buying experience smooth and enjoyable, and we’re so glad Jose delivered on that. We truly appreciate your recommendation and can’t wait to help you with your next truck when the time comes! Best regards, Covert Buick GMC Bee Cave Team

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for sharing your experience at Covert Buick GMC Bee Cave! We’re thrilled to hear that you enjoyed the great customer service and found our dealership to be friendly, clean, and organized. It’s especially wonderful to know that your salesperson provided helpful guidance throughout the process. Our team takes pride in creating a seamless and enjoyable experience for our customers, and your feedback lets us know we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future!

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We're glad to hear that you found a great selection of SUVs at Covert Buick GMC Bee Cave. It's wonderful to know that Jose provided you with excellent customer service. We pride ourselves on our knowledgeable team and a wide range of options. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new SUV!