Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Thank you so much for sharing this with us, and welcome to a better service experience! Hearing that this was the first time you have walked away truly happy with your service means a great deal, and we are so glad Matt was the one to make that difference for you. He genuinely cares about taking great care of every customer, and your kind recognition will absolutely make his day. Everyone at Covert Cadillac Bee Cave is committed to delivering the kind of service that earns your trust visit after visit, and we are grateful for the opportunity to do just that. Thank you again, and we look forward to seeing you the next time you need us!

Covert Cadillac Bee Cave responded

Thank you so much for the enthusiastic recommendation! We work hard to offer great deals along with a wide and impressive selection of both new and used vehicles, so it is wonderful to hear that all of that effort is shining through for our customers. Knowing you would point others in our direction is one of the highest compliments we could receive, and we are truly grateful for your support. Everyone at Covert Cadillac Bee Cave appreciates you taking the time to share your kind words, and whenever you or someone you know is ready to find their next vehicle, we will be right here ready to help. Thank you again for choosing us!

Covert Cadillac Bee Cave responded

Thank you for the kind review and for sharing how your experience felt! Making sure our customers feel truly heard and that the entire process is centered around what they want is something we care deeply about, so it is wonderful to know that came through for you. Your comfort and satisfaction will always be the priority when you walk through our doors, and we are so glad your visit reflected that. Everyone at Covert Cadillac Bee Cave appreciates you taking the time to leave such thoughtful feedback, and we look forward to delivering that same level of personalized care every time you visit. Enjoy your new vehicle, and thank you again for choosing us!

Covert Cadillac Bee Cave responded

Thank you so much for the fantastic review! It's wonderful to hear that Zack and the team at Covert Cadillac Bee Cave made your leasing experience both professional and budget friendly. Finding the right vehicle at the right price shouldn't be stressful, and we're so glad Zack and the crew delivered exactly that for you. We'll be sure they hear your kind words because this kind of recognition goes a long way. Thank you for choosing us, and enjoy every mile in your new lease!

Covert Cadillac Bee Cave responded

Thank you for the two thumbs up and for sharing your experience! Straightforward and professional is exactly the kind of service Alex strives to provide, and we're thrilled to hear he delivered just that at Covert Cadillac Bee Cave. A smooth, no nonsense process makes all the difference, and we're glad your visit reflected that. We'll be sure to pass your kind words along to Alex. Thanks for choosing us, and we look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Thank you so much for the kind words and continued trust in our service team! Wade truly cares about every guest who comes through our doors, and knowing you consistently feel taken care of at Covert Cadillac Bee Cave is the best feedback we could hear. Building lasting relationships with our service customers is something we take great pride in, and Wade is a shining example of that commitment. We'll be sure to share your review with him. Thanks again for being a valued part of the Covert family, and we'll see you next time!

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your feedback. We want other readers to have some context around a few of the concerns mentioned here. Electronic and connectivity issues, including OnStar, often involve a shared diagnostic process between the dealership and the manufacturer or service provider, as some components fall outside of dealership control and require coordination with third parties to resolve. Loaner vehicle availability is managed through manufacturer allocation and demand, which can affect wait times. Regarding the brake concern, there are instances where light brake dust or moisture can cause temporary squeaking that resolves with normal use, which is a common manufacturer acknowledged characteristic. We understand the frustration that can come with multiple visits and communication gaps, and that feedback is noted. We appreciate you sharing your experience.

jgrantcpa responded

Your response is typical of what I hear from your Cadillac Bee Cave service department in that they blame anyone else and do not fix the problem. OnStar has tested several times and said it is a hardware problem. Additionally, I don't think OnStar causes my dashboard to go black or stop functioning. When I first purchased the car and the was a vibration sound in the speakers, the service representative told me I was probably just on a bumpy road. I had to take the car back again and finally they told me of the known problem with a loose piece in the rear-view mirror fixture and replaced the fixture. The same with the electronics, Cadillac points to OnStar, but one service rep told me that this also is a known problem and that replacing the radio can fix it. They did not replace the radio but told me the problem is fixed. IT IS NOT! The problem has happended twice since them. I left a message for someont to call me about it. As usual, my call was not returned. If it is OnStar, Cadillac should be working to help resolve the issue. What I am hearing is that just lump it, Cadillac is not going to do anything. I have a friend who has had similar issues with her XT5 and finally just gave up and went back to Lexus to trade it in. I am likely to do the same thing. I have never in my life had this much problem with a car.

Covert Cadillac Bee Cave responded

Thank you for sharing such thoughtful feedback about your experience at Covert Cadillac Bee Cave! Alex will be so glad to hear how much his follow through and continued engagement after the sale have meant to you. That kind of ongoing care is exactly what we hope every customer receives, and your recommendation of him speaks volumes. At the same time, we sincerely appreciate you letting us know about the communication gaps you've experienced with Daniel in our finance department. Thank you again for your honesty, and for giving us the chance to do better.

Covert Cadillac Bee Cave responded

Thank you for the lovely review! It's great to hear that the team in the office made you feel welcome with friendly conversation and personal attention during your visit to Covert Cadillac Bee Cave. Keeping wait times short and our customers well informed throughout the service process is something we work hard at every day, so it's wonderful to know that effort came through for you. We'll be sure to share your feedback with the team. Thanks for trusting us with your vehicle, and we look forward to seeing you again next time!

Covert Cadillac Bee Cave responded

What a remarkable compliment, thank you so much for sharing! Three decades of service experience is no small measure, so hearing that Kirk Long stood out as the best communicator you've ever worked with is truly high praise. Clear, consistent, and thoughtful communication is at the heart of great service, and Kirk embodies that every single day at Covert Cadillac Bee Cave. We'll make sure he hears your kind words because this kind of recognition is incredibly meaningful. Thank you for trusting us with your vehicle, and we look forward to taking care of you again in the future!