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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
137 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 137 reviews

December 10, 2024

Staff is very professional and friendly. Work was completed on time. Facility is very clean and welcoming. More

by DQUINTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

Juan Carlos made the purchase so easy and successful. Everyone was so helpful Thank uou More

by TRUAXTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Deleon
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December 04, 2024

The dealership was very clean. And the service advisor provided excellent customer service, professional and knowledgeable. More

by MAURICIO.AGUEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2024

Customer service is always excellent. Very nice and clean waiting area. Very friendly staff and efficient. More

by karey0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Dec 02, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re delighted to hear that you consistently experience excellent customer service at Covert Cadillac Bee Cave. Providing a friendly, efficient, and welcoming environment is always our goal, and we’re so glad you enjoy our clean and comfortable waiting area. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care in the future. If there’s anything else we can do for you, don’t hesitate to reach out.

November 30, 2024

After a bad experience with the Cadillac dealerships in San Antonio we traveled to Covert Bee Cave and we’re so glad we did! From the first point of contact we felt welcomed and not “judged.”Everyone was s More

by JESBARCARR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Souza
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Dec 02, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your amazing review! We’re thrilled you made the trip to Covert Cadillac Bee Cave and had such a positive experience. We’re sorry to hear about the challenges you faced at other dealerships, but it means the world to us that we could turn things around for you. We’re so glad Ira and Alex provided you with exceptional service and went above and beyond to make you feel welcomed and cared for. It’s our mission to create a friendly, judgment-free environment for every customer, and we’re delighted we could deliver that for you. Your recommendation to family and friends is the highest compliment, and we’re honored to be your go-to dealership. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave—we’re here for you anytime!

November 22, 2024

Wade was sooooo helpful. He made the experience easy and enjoyable. I’ll be back More

by larry@lakewaychurch.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Highenbotham
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Dec 02, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Wade made your experience at Covert Cadillac Bee Cave so easy and enjoyable. Our goal is to make every visit stress-free and pleasant, and it’s great to know Wade delivered on that promise. We look forward to welcoming you back in the future! If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave!

November 18, 2024

All people I dealt with at Covert were very courteous and answered all my questions. More

by marcuswinkler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Lawson
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Nov 18, 2024 -

Covert Cadillac Bee Cave responded

Marcus, Thank you for your kind review! We’re so pleased to hear that our team at Covert Cadillac Bee Cave provided you with courteous service and answered all your questions. Customer satisfaction is our top priority, and we’re thrilled to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new vehicle! 🚗✨

November 18, 2024

Not transparent, they lied. Waist of time drive one an a half hour to a place that we thought it was worth it. More

by CESARKRAVMAGA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rachel Deck
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We take all feedback seriously and want to ensure we address your concerns properly. However, we don’t seem to have any record of working with a Cesar Kravmaga. Could you please provide us with your actual name or any additional details about your visit? This will help us look into the situation and ensure we resolve any issues. We’re committed to providing the best possible service and look forward to hearing back from you soon.

November 12, 2024

Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, More

by dwhicker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt LeBlanc
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Nov 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. After reviewing our service footage, it appears you were greeted promptly upon arrival, though we apologize if the wait felt longer to you. Our team was actively assisting other customers when you arrived, and we appreciate your patience. Matt, our Service Drive Manager, explained that your system's functionality was affected by the conclusion of your free trial, which may have caused some confusion. While he offered to contact OnStar on your behalf, we understand that you preferred not to pursue this option. Throughout your visit, Matt checked in with you multiple times to keep you updated and apologized for any inconvenience, though it seems we may have missed the mark on meeting your expectations. We strive to provide clear and accurate information, and we certainly have no reason to misrepresent details. Your experience matters to us, and we're here to assist further if you have additional concerns.

November 10, 2024

This dealership was outstanding, professional, courteous and personable. Scott Mullican created an atmosphere of comfort and trust. We purchased a 2024 CT4 Sport as our first Cadillac product. This car t More

by eddiegaus2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mullican and Sandra Borrego
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Nov 11, 2024 -

Covert Cadillac Bee Cave responded

Eddie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that Scott Mullican and our team at Covert Cadillac Bee Cave were able to create an atmosphere of comfort and trust during your purchase. Congratulations on your new 2024 CT4 Sport! We're thrilled that you're enjoying the performance and features of your first Cadillac. It’s fantastic to know that Scott and the rest of the staff made your experience seamless and enjoyable. Thank you for recommending us, and we look forward to being here for you in the future. Enjoy every mile in your new Cadillac!

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